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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

July 21, 2023

Cumberland Kia service department is top notch! They’re efficient and honest! They treat you like family More

by JCSAMPLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
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Jul 27, 2023 -

Cumberland Kia responded

Thank you so much for your glowing review of Cumberland Kia! We strive to make sure our customers feel like family when they come through our doors, and it's wonderful to hear that we've been successful in that goal. Our service department is an integral component of providing an excellent experience, and we value their care, efficiency, and honesty above all else. We hope to have the pleasure of serving you again in the future!

July 21, 2023

Quick service Friendly staff Answer all questions Reasonable price Quick to get an appointment. Bye More

by RONNY.SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for your kind words about your experience here at Cumberland Kia! We are so glad to hear that our fast service, friendly staff, and willingness to answer all of your questions was appreciated. We always strive to give our customers great value at a fair price, and it seems as though you felt the same way about your appointment. We hope you will come back to visit us soon! We take great pride in making sure our customers always have a positive experience with every visit. Thank you for choosing Cumberland Kia!

July 21, 2023

Cumberland Kia continues to be my goto for service. They take great care of my vehicles, they are friendly, they are trustworthy. Whether I bought my vehicle from them or elsewhere, the service is al More

by MHARLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for taking the time to provide such a glowing review of your experiences with us here at Cumberland Kia! Our team works hard every day to make sure that our customers are getting the best service possible, so it is incredibly rewarding for them to receive this kind of feedback. I'm particularly glad to see that you feel comfortable continuing to visit us even despite purchasing your vehicle from another dealership--it means that our commitment to customer satisfaction is being recognized by everyone who visits us. We look forward to seeing you again anytime you need service, and thank you for entrusting us with your cars!

July 20, 2023

I walked into the dealership with a less than two hours before I needed to leave. John, the Sales Rep showed me a car, we test drove the car, I told him he had one hour to get me out the door. He did it! T More

by Mea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Ward
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Jul 27, 2023 -

Cumberland Kia responded

Thank you for the kind words about your experience with Cumberland Kia! We appreciate that you chose to do business with us and hope that you're enjoying your new car. Your ability to make a decision quickly is something we really appreciate. John and David are both top-notch members of our team and I'm sure they're thrilled to have made such a positive impression on their customer. We truly value your loyalty and would love for you to stay in touch with us in the future. If there's ever anything we can do for you, don't hesitate to let us know!

July 20, 2023

They are always considerate, efficient, and timely. I received help from an employ to get my phone connected back to my car. Kind helpful service makes my visits enjoyable. More

by COLLIERL01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for taking the time to review your experience with Cumberland Kia! It's so wonderful to hear that our team provided helpful and considerate service during your visit. We appreciate how much you value us as a business and are glad that our staff could help you connect back to your car. Thank you for being a loyal customer – we look forward to continuing to be a source of enjoyable visits in the future.

July 20, 2023

Worked me in, got oil changed in about 20 minutes. The cost was almost double what I have paid. Everyone was very helpful! More

by MOOREHEAD.LINDA
Recommend Dealer
Yes
Employees Worked With
I do not know any names
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Jul 27, 2023 -

Cumberland Kia responded

Thank you for taking the time to leave a review, it is greatly appreciated! We’re so pleased to hear that everyone was helpful during your visit. We strive to make sure our customers are treated warmly and have their needs met quickly and effectively. That said, we're sorry to hear that the cost of your oil change was almost double what you've paid elsewhere. We understand that price is important when it comes to oil changes and hope that you can give us another try in the future when you come for service or maintenance next. Let us know if there's anything else we can do for you in the meantime. Thanks again for leaving your review!

July 20, 2023

Very fast and wonderful energy. Was in and out within an hour and was able to sit in the waiting area comfortably and get some work done! More

by TAYLR LEISER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for your review, Kristen! We are delighted to hear that you were able to get in and out quickly while still feeling comfortable enough to get some work done. We strive to provide friendly and efficient service, and we’re happy that it met your expectations. We appreciate you taking the time to share your experience, and we hope you have a great day!

July 20, 2023

I have brought 3 vehicles from them and always been treated with respect by the dealership. More

by MIASIM18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill, Susie Green
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Jul 27, 2023 -

Cumberland Kia responded

Thank you for being a loyal customer of Cumberland Kia! We truly appreciate the trust you have placed in us and making us your automotive source. Our goal is to always treat our customers with respect and provide top notch service, and it's very rewarding when that effort is acknowledged. We hope to continue providing you with outstanding service throughout this car owning experience and any future vehicles you may choose to purchase from us. Thank you again for your business!

July 20, 2023

We came in for recall work that was originally going to take 3 hours. We were told that it was only going to be an hour or so, but they gave us a loaner to go have lunch anyway! Got a call about 30 minut More

by tch345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

We are so happy to know you had a wonderful experience at Cumberland Kia. Our service staff members take great pride in delivering exceptional customer service, and we appreciate that you took the time to share your positive feedback. We aim to exceed customer expectations, and it seems we were able to do that for you. Thank you again for entrusting us with your recall work--it is our goal to provide timely, quality repair services for all our customers. We are pleased your visit was completed quickly and efficiently!

July 19, 2023

They are professional, as helpful as they can be. I got there early for my appointment and they got me right in, I was only there for about 45ish minutes. More

by REED_JONA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for taking the time to leave us such a lovely review and for spending time with Cumberland Kia! We are delighted that we could accommodate your schedule and help you get on the road quickly. We work hard to provide top level customer service and ensure that each of our clients has an excellent experience in our dealership. That's why your feedback is invaluable to us. We hope to have the opportunity to serve you again soon, please don't hesitate to reach out if there's anything we can do!

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