Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
Contact Dealership
View Awards

1556 Interstate Dr

Cookeville, TN

38501

Directions

By Type

Showing 1,319 reviews

July 19, 2023

The staff at Kia are very friendly. They are fast and efficient, and they always explain my service. I would not go anywhere else. More

by CRICKETVIN51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for taking the time to leave us a review, we appreciate it. We take pride in providing high quality service and are delighted to hear that the staff at Cumberland Kia left you feeling well cared for. Your trust in our team speaks volumes and encourages us to continue striving for excellence. Thank you again for sharing your wonderful experience!

July 18, 2023

Easy scheduling. Fast, thorough service. Clean facilities. Courteous employees. Competitive pricing. Professional, friendly, and helpful More

by RC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for taking the time to review Cumberland Kia! We are so happy to read that your overall experience was positive. It is our team's mission to make sure each customer leaves feeling 100% happy and satisfied with their service received, so we are thrilled to hear that we have delivered an easy scheduling experience, fast and thorough service, clean facilities, courteous employees at competitive pricing. Our team is continually striving to make improvements and provide exceptional customer service, which is why your feedback is especially valued. We hope you will think of us again if you need any additional services for your vehicle in the future. Thank you for helping us get better!

July 17, 2023

Cumberland Customs is a great shop to work with. Tim and his team are top notch More

by STAMOURPAUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Brown
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for sharing your experience with Cumberland Kia. We are in awe of the enthusiasm and skill our team brings to helping customers. Our team works incredibly hard to exceed our customer's expectations and we're thankful that you have chosen Cumberland Kia for all your service needs. We hope to see you again soon!

July 16, 2023

Appt made and all took place on time. Great job Cumberland Kia! They had the part and were ready to go. More

by JIMPAPPASJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for your kind words about our team and service, we're so glad to hear that you experienced a smooth process! We strive to ensure each of our customers leaves happy and it's wonderful to see we've achieved that with you. Our team takes pride in having the right parts ready and making sure each appointment goes as quickly and efficiently as possible - it's great to know that we accomplished that goal for you. We look forward to seeing you soon!

July 16, 2023

Good service attention to detail close drive always friendly and willing to help very clean facilities More

by BLUETHEBLOB9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for your kind review of Cumberland Kia! We are so pleased to hear that you had an excellent experience with our services and our friendly team. We strive to provide the best customer service possible, and it's encouraging to know that we've met that goal. We also work hard to ensure that our facilities are clean for your comfort during your visit. We look forward to providing you with any future service needs!

July 15, 2023

Always a pleasure to get our Kia serviced by the friendly and knowledgeable service team at Cumberland Kia More

by MDAVIS8892
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lukas , Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for your positive review, we are thrilled to hear that your experience with us at Cumberland Kia was a pleasure! We strive to provide our customers with excellent service and knowledgeable team members each and every time. We hope to continue to be of excellent service in the future. Thank you for choosing Cumberland Kia!

July 15, 2023

Best service ever. In cookevilke. Always so helpful and curious. Answers all questions. No waiting long for service. More

by Bv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

We are delighted to hear how pleased you are with the service provided by Cumberland Kia in Cookeville! We strive to ensure all customers receive superb customer service every time they visit us, and it is a pleasure to see this is reflected in your 5-star review. Thank you for taking the time to share your positive experience. We look forward to seeing you again soon!

July 15, 2023

Went for required theft safety update. Efficient, welcoming, work done in timely manner. Appointment scheduled at my convenience. Satisfied with visit More

by JUSTTWONOW
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for taking the time to review your visit to Cumberland Kia! We are so pleased to hear that your experience was efficient, welcoming, and timely. Customer convenience is always our top priority and we appreciate you choosing us for your theft safety update. We look forward to seeing you again in the future and feel free to reach out if we can be of any assistance. Thank you again for your kind words!

July 14, 2023

Suzie and the service department are super! They have ALWAYS been good to us, every single visit! More

by MISTYSELBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for your excellent review of Cumberland Kia! We're so happy to hear that Suzie and the service department have been consistently excellent for every one of your visits. Our whole team prides themselves on providing unbeatable customer service, and we're thrilled that it's reflected in your experiences with us. We look forward to your next visit!

July 14, 2023

Friendly caring staff. Prompt good service. Reasonable prices. Convenient hours of service. Comfortable waiting areas and clean washrooms. Coffee available. More

by MARLENE44133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for your kind words, we appreciate you taking the time to review Cumberland Kia! We're so pleased to see that our friendly, caring staff, prompt service and reasonable prices were mentioned - those are all very important values that we strive for. Thank you also for noting our convenient hours of service, and comfortable waiting areas and clean washrooms with coffee. It's wonderful to hear that everything was up to your standards and we hope to welcome you back again soon!

Jul 27, 2023 -

MARLENE44133 responded

When I am due for service I will be back!

1
...
8
9
10
...
132