Cumberland Toyota

donalverson1 responded

Great job as usual.

Cumberland Toyota responded

Thank you for taking the time to review your Cumberland Toyota service experience, we sincerely appreciate it. We always do our best to optimize customer service and make sure that each of our clients have the reliability and peace of mind they deserve. We are very sorry to hear we did not meet your expectations on this particular occasion as it can be inconvenient when oil change services take longer than expected. Furthermore, we apologize if there was any misunderstanding with regards to your first oil change. We understand how important it is to make educated decisions about your vehicle ownership and would like to thank you again for leaving us your feedback so that we may continue making improvements in our processes.

Cumberland Toyota responded

We are so pleased to hear that you had a great experience at Cumberland Toyota. We strive to provide excellent customer service and do everything we can to make sure our customers feel welcome, valued, and taken care of. We are delighted to know that the sales associate went above and beyond in assisting your purchase for your new vehicle. Thank you for your 5-star review and kind words - it means a lot to us! We look forward to seeing you back here soon.

Cumberland Toyota responded

Thank you for your glowing review. We are so glad to hear you had such a pleasant experience at Cumberland Toyota. Our team puts a lot of effort into delivering excellent customer service, and we're very happy that it paid off in your visit. We recognize the importance of providing access to knowledgeable staff and timely services, so it's great to know we could meet your expectations. We truly appreciate you taking the time to leave such kind feedback about your visit and hope to see you again in the future.

Cumberland Toyota responded

Thank you for your review of our Cumberland Toyota service center. We are very pleased to hear that the wait time for your appointment was under 15 minutes and that our staff took the time to make sure you felt valued as a customer. It is important to us that we provide the best possible customer service experience and we appreciate your feedback. We pride ourselves on offering quick, accurate, efficient, and professional service from the moment our customers arrive in our facility until they drive away with a smile. We are really glad to have lived up to this expectation during your visit and look forward to serving you again in the future!

Cumberland Toyota responded

Thank you so much for your positive review of Cumberland Toyota! We are so glad to hear that we have been able to accommodate your service requests in a timely manner. Our goal is to ensure our customers have a wonderful experience when they come to our dealership, and it sounds like we were successful! If you ever need anything else from us please don't hesitate to ask. Thank you again for your kind words and loyalty – we appreciate all of our customers.

Cumberland Toyota responded

Thank you for your five-star review of our service department! We strive to deliver the highest quality of service, and it's great to hear that we met your expectations. We understand that your time is valuable, so we're sorry if it took a little longer than expected - rest assured that we'll always do our best to complete your service quickly. We really appreciate your recommendation of Cumberland Toyota and look forward to seeing you again for future services.

Cumberland Toyota responded

We are delighted to hear that your service experience with us was enjoyable and speedy! We strive to create the best customer experience possible for all who visit Cumberland Toyota in Cookeville. Thank you for being a loyal customer and leaving us such a positive review. We hope you continue to have great experiences with us and we look forward to serving you again!

Cumberland Toyota responded

Thank you for your kind review of Cumberland Toyota! We truly appreciate hearing your experience was satisfying and that our staff were both pleasant and courteous. Your feedback is invaluable to ensure we're striving to extend the best customer service possible. It's always a pleasure to have you here at Cumberland Toyota, please don't hesitate to give us a call if you ever need assistance in the future. Wishing you safe travels!

Cumberland Toyota responded

Thank you for taking the time to leave your positive review of Cumberland Toyota. We are happy to see that all our staff were able to provide you with excellent service, and it truly means a lot to us! Our team strives hard to make sure every visit is an enjoyable one, so we're glad you had a great experience. We truly appreciate your loyalty and look forward to seeing you again soon. Have a wonderful day!