Cumberland Toyota

Cumberland Toyota responded

Thank you for your kind words and rating. We take pride in making sure our customers feel taken care of here at Cumberland Toyota and we're glad that you felt that on your latest visit. Our team strives to provide efficient service without ever sacrificing quality and your review means the world to us. We look forward to helping you with all your future automotive needs!

Cumberland Toyota responded

We are so glad you found great service at Cumberland Toyota, and thank you for your 5-star review! We strive each and every day to provide the best customer service in our industry. We're delighted that our staff was able to help you with any of your needs, and we appreciate your willingness to give us a shout out! Thank you for being one of our valued customers.

Cumberland Toyota responded

Thank you for taking the time to provide feedback about your visit with us at Cumberland Toyota. We apologize that you experienced a delay in the service process. Our goal is always to provide the best possible experience and we regret that your visit didn’t meet our usual standards of excellence. We take guest feedback very seriously and appreciate that you took the time to share your experience with us so we can evaluate ways to better serve our customers. Thank you again for your visit and please don't hesitate to reach out if there is anything else we can do for you.

Cumberland Toyota responded

Thank you for your kind words about Cumberland Toyota, we are honored to have you as a customer. We appreciate your feedback and are glad to hear that our friendly service and thorough advisors was a positive experience for you. Our team works hard to ensure that every customer has a worry-free visit and we're happy it was the case for you. Thank you again for choosing Cumberland Toyota and we look forward to seeing you again soon!

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota. We believe in providing quality service to all of our customers and it's wonderful to hear that overall, your experience was a good one! We apologize that our service didn't exceed expectations during this particular visit and are very sorry for any inconvenience this caused. We strive to provide quick, yet comprehensive service that fits the needs of your car and we appreciate the opportunity to make sure the next appointment is a great one. Please don't hesitate to reach out with any questions or concerns you may have regarding future service. Thank you again for your feedback and we look forward to seeing you soon.

Cumberland Toyota responded

Thank you for your kind review. We appreciate you taking the time to share your experience. We are happy to hear that our dealership provided quality work and that we have been able to offer a military discount as we are committed to showing our support of active and retired members of the military. We also strive to keep the waiting area clean with nice amenities available and it's great that those services were enjoyed. Thank you again for your feedback - we look forward to assisting you again in the future.

Cumberland Toyota responded

Thank you for leaving a review about your service experience at Cumberland Toyota. We truly appreciate hearing from our customers, especially when we can make improvements and grow to better serve them. We are sorry to hear that you had a less than stellar experience with us recently. We have been doing some team restructuring this past year including training and onboarding new employees in order to ensure we provide the highest quality of customer care possible. With this transition comes growing pains, which we strive to minimize as much as possible. We apologize if wait times were longer or service somehow did not meet your expectations when compared with previous experiences, but rest assured that we are working hard every day to ensure all customers have an efficient and friendly visit when they come into our dealership. We thank you again for your honest feedback and hope that we can make things right on your next visit!

Cumberland Toyota responded

Thank you for considering Cumberland Toyota for your automotive needs, it's great to hear that you found our team to be pleasant, punctual and trustworthy. We always strive to provide our customers with the best prices possible, so we're happy that it was a financial win for you! We want all of our customers to feel comfortable when working with us and your positive words really highlight the dedication of our team. We appreciate your feedback and we look forward to assisting you in any way we can in the future.

Cumberland Toyota responded

Thank you for taking the time to review your experience with Cumberland Toyota, we're delighted to hear you found our customer service friendly and our facilities pleasant. As a customer focused business, we strive to go above and beyond, so it's great that you were able to appreciate having access to a restroom while you waited. Although you gave us a 3 star rating, we recognize that the details of the review showed some positive feelings. We hope that if you visit us again in the future, we're able to exceed your expectations and deliver an excellent 5-star experience. Happy motoring!

Cumberland Toyota responded

Thank you for your review and for choosing Cumberland Toyota as your preferred auto dealer. We're pleased you've consistently been satisfied with the service we provide and value of the trade-in. It's customers like you that make our day! If there's anything else we can do for you, please don't hesitate to reach out, we are always here to help. Thank you again for taking the time to leave us a review, it is greatly appreciated.