Curry Hyundai - Service Center

Service was quick although I felt the customer service rep that checked me in was annoyed with me because 1. When I told him it was my 1st service he stated was quick although I felt the customer service rep that checked me in was annoyed with me because 1. When I told him it was my 1st service he stated I was way overdue, which ok, my fault, however I felt reprimanded instead of advised. And 2.when I explained a few minor issues that needed to be addressed he was annoyed that he had to type in the info. I did not feel I was greeted in a friendly manner. More

One to avoid I bought my Tuscon 5 years ago from this dealer, and I have no issue with the purchase. It is what has transpired with the service department since th I bought my Tuscon 5 years ago from this dealer, and I have no issue with the purchase. It is what has transpired with the service department since then that has been a series of bad experiences and the worst customer service I have ever seen. This dealership is about as dishonest as they come. I started out bringing my car in for oil changes, no problems. What could a new car need, right? Well, at 10,000 miles when it was in for an oil change, suddenly my tires were so dangerous I shouldn't drive the car home. Since they had the car already, I foolishly had them change the tires ($400+) without inspecting them myself. The next rip off came when I brought the car in to have the brakes checked. I was told that I needed pads front and back. When I picked up the car, another $400, for JUST pads mind you. After speaking with a friend and realizing that I got grossly over charged, I swore never to go back, and for several years I did not. Very recently, my car was failing to start. Given that it was 5 years old, I had the battery changed. (I had also left my lights on twice as the car does not chime if you take the key out and your lights are still on). The car still had issues with failed starts, so I thought for warrantee work I had to bring it to the dealer. I had purchased my extended warrantee at the dealer when I bought my car. I left the car with them for the day, and they could not figure out what was wrong with it. No computer codes, the battery was full, and it did not fail to start. However, when they had the car for the day, someone left a tool under the hood and tried to close it, breaking a piece of the plastic cowl that runs under the bottom of the front windshield. When I took it back to have them fix this, first they claimed they were never under the hood. How do you test a battery without lifting the hood? I took the car back to my regular mechanic for the failed starting issue. The owner of the garage did some diagnostics and called my warrantee company. They told him exactly what parts to replace in addition to the starter, and he received payment for the work even before the car was pulled in for the final service. He raved about what a pleasure it was to deal with them. The song and dance I got from Curry Hyundai when I asked them to replace the starter the day they had it was unbelievable! In order for them to replace the starter under the warrantee, it would have to present the problem while they had it so they could have the insurance adjuster verify and then they would get paid. I don't understand why my regular (honest) mechanic could do this repair without an adjuster verification, and Curry Hyundai refused? Both places of service had access to the same process for payment through my extended warrantee company, but Curry Hyundai was unwilling to do this for me. Just be aware if you buy a car from this dealership, steer clear of the service department, especially if you are a woman. They will seize every opportunity to take advantage of you, lie to you and rip you off. I will not only never use them for any service on my current Hyundai, I will not be purchasing my next Hyundai from them. They have lost any future business I might have given them. Violating my trust was of no benefit to them. More

Awful Service Experience I dealt with Brian Fitzgerald. I bought a 2011 Hyundai Sonata certified pre-owned in November of 2015 with an extended warranty. I brought it in becau I dealt with Brian Fitzgerald. I bought a 2011 Hyundai Sonata certified pre-owned in November of 2015 with an extended warranty. I brought it in because I was experiencing acceleration problems and the check engine light was on. When I took it in, he pretty much scoffed at my warranty like it wouldn't help me. I picked it up that night I was told it was fixed and they did a test run and it "seemed to be running smooth". Less than 24 hours later my check engine light was back on and I had no acceleration. I called twice and was told that Brian was busy and would call me back, later I left a voicemail. The next day by 1pm I still had not gotten a call back from anyone. I called asking to speak to a manager. They put James Papa on the phone who was a little more helpful. He said if I bring it back in I wont get charged the diagnosis fee again. I thought that would've been already expected since the first $130 I shelled out didn't do anything. I chose to bring my car to another dealership service center and when I told them of that experience they also said that is ridiculous and that of course I shouldn't be charged for a second diagnosis fee and that I also have a top warranty for used cars. Curry Hyundai has poor customer service, they don't make you feel welcome, and just want to take your money and make you leave. Where you could have corrected the situation and been understanding you also failed. Very disappointed and never waisting time or money at this dealership or service center again. Absolutely awful service. More

2009 Hyundai Santa Fe paint problem I returned to Curry 6 weeks ago with my 2009 white Hyundai Santa Fe. Over the past few months the paint on the hood and roof has started to peel exten I returned to Curry 6 weeks ago with my 2009 white Hyundai Santa Fe. Over the past few months the paint on the hood and roof has started to peel extensively. I have had it appraised for repair by 2 auto body shops. Both said the car was not primed prior to painting. Cost to repair is over 7000.00. Curry basically shut me down due yo the fact that paint is covered up to 3000 miles, I have 42000. This I'd a manufacturers defect that Curry Hyundai isn't interested in correcting. I have reached out to headquarters in California for help. More

service Service for my vehical today was in and out service manager was polite and called m Service for my vehical today was in and out service manager was polite and called me when it was ready keep up the good work. More

Service Department: I have given this dealership a high Service Department: I have given this dealership a high rating because it is very well deserved. I am always helped right away. Always with kindness Service Department: I have given this dealership a high rating because it is very well deserved. I am always helped right away. Always with kindness and genuine concern. This department is very through and works very hard on getting everything right. Their customer service is outstanding. Sales: EXCELLENT!!!! This dealership exceeded my expectations and for that I am extremely grateful. I would not hesitate to recommend them to anyone I know. More

We bought our Santa Fe in for a regular service visit. By the time they were done with it, scratches had been buffed out, the alignment had been repaired, and all at a very minimal cost to us. These guys By the time they were done with it, scratches had been buffed out, the alignment had been repaired, and all at a very minimal cost to us. These guys are truly top-notch. I have rarely encountered a level of customer service like we encountered at Curry Hyundai. More

Brought my 2012 Sonata in for service to have a malfunctioning door lock fixed. My driver door wouldn't unlock with the keyfob. I was told that there was a recall on the door lock and it would take malfunctioning door lock fixed. My driver door wouldn't unlock with the keyfob. I was told that there was a recall on the door lock and it would take one hour for it to be installed. After making an appointment and bringing the car in, they did get the car into the shop within 20 minutes. After the car was in the shop though, everything went downhill. I sat in the waiting room for over 3 hours without a single service adviser coming to talk to me on the status of my car or apologize for the inconvenience. So after 3 1/2 hours of waiting the service advisor came over apologizing for the wait and to tell me that the car still wasn't fixed. I would have to make another appointment where they could have the day to diagnose the car. Made another appointment, dropped the car off this time and got a loaner for the day. The loaner car was nice of them, but the car was filthy. The inside of the car had food wrappers in the backseat and the car was covered with pollen and some bird droppings on the trunk of the car. So the second time around they did fix the car, but they returned my car dirty. Not that I had the car spotless to begin with, but there were hand prints on the door panel they had removed and the car wasn't washed. What kind of dealership has a car for the whole day and can't run it through the car wash??? Very dissatisfied with the service I received and frankly, I'm quite surprised since everyone I talked to before hand had nothing but good things to say. I will not be returning for service at Curry Hyundai. More