I was in the market for a used or new car, but being a Canadian who recently moved to the Connecticut area, I knew there was a potential for some difficulties. I started my search on the Internet, looking for dealerships that would be nearby to my new home, and followed up with phone calls and later visits to the dealership, trying to figure our base cost for the Nissan Rogue I was interested in. From my first contact with Curry Nissan in Chicopee, I was impressed. Brian, the GM, provided me a quote for the car and was helpful, polite, and very upfront about cost and extra fees. I worked with Ismael for the paperwork for buying the car - and he dealt with insurance and registration of the car for me, as an added bonus. Due to my Canadian citizenship, and stringent Connecticut laws, it took nearly a month for me to get a CT drivers license and to be able to register the car in CT, and ultimately be able to pick it up. The guys at Curry Nissan gave me a rental car at an awesome price for those 3 weeks, and Ismael touched base with me several times a week, by phone and email, to see how things were progressing and to see whether he could be of any assistance. They made the complicated and exceptionally frustrating process that much more tolerable! Plus, as someone who is occasionally technologically and car challenged, it was incredible to me that Ismael took the time to introduce me to the very many features of my new car and sent me home with a full tank of gas! It's customer service like that that really sets Curry apart, and a level above the other dealerships I had considered working with!
After I finally picked up my car (which I'm obsessed and totally in love with!!!), I realized that I left my garage door opener in my loaner. Brian went to the trouble of dropping off the clicker and some mats I had purchased at my house, to save me the trip to the dealership.
My overall experience with Curry Nissan was remarkable. I got an incredible 2014 Nissan Rogue that I love, and for a wicked price, but it was their customer service, though, which really made them shine, and warranted this review!
Thanks Ish and Brian!
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Brian, general manager, and Ismael, sales