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DARCARS Lexus of Englewood
Englewood, NJ
2,337 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,337 reviews
April 02, 2019
Excellent Experience. Dealership very professional and experienced. Stephen Ham was terrific. Advocated and treated both me and dealer very fairly. Highly recommended. Simo Dealership very professional and experienced. Stephen Ham was terrific. Advocated and treated both me and dealer very fairly. Highly recommended. Simone M. was also very helpful and professional. More
by Happy
Verified Customer
April 01, 2019
Pleased The salesperson was great, especially with communication. She kept me informed every step of the way. My wife and I are satisfied with our new vehicle The salesperson was great, especially with communication. She kept me informed every step of the way. My wife and I are satisfied with our new vehicle and the dealer experience. More
by BOBJ
April 01, 2019
Superb Customer Service This is my3rd Lexus purchased at this dealer. Everyone tries hard to make sure that customer service is First Rate! They always make me feel valued This is my3rd Lexus purchased at this dealer. Everyone tries hard to make sure that customer service is First Rate! They always make me feel valued and appreciated. I would not go anywhere else for purchase and service. More
by BC
Employees Worked With
Alton Howell
April 01, 2019
Everything are Ok Not only sale perrson but olso all other person’ attitude are very good. New car explanation is easy understanding compared with old 2016 RX. Everyt Not only sale perrson but olso all other person’ attitude are very good. New car explanation is easy understanding compared with old 2016 RX. Everything Ok. More
by HIDEAKIJIN
March 31, 2019
Lexus Of Englewood Mr Richarde viole was nice and helpful through out my entire negotiation. People are nice especially the valet parking people. Overall my experience w Mr Richarde viole was nice and helpful through out my entire negotiation. People are nice especially the valet parking people. Overall my experience was good. More
by JOHNALMAR2
March 31, 2019
Good bye, Lexus of Englewood. As a current lease holder of 2016 Lexus IS300 AWD, I’m paying less than $350 a month. When I got this lease back in September of 2016, they offered so As a current lease holder of 2016 Lexus IS300 AWD, I’m paying less than $350 a month. When I got this lease back in September of 2016, they offered some incentives which were able to lower the original MSRP ($42K) plus they were trying to get rid of 2016 inventories. I paid $3K at signing, and ended up paying for prepaid maintenance and $3K refundable deposit to the Lexus financial. Originally they quoted for more, but I was able to get it down to $343 a month. The sales person was courteous and worked hard with his sales manager to get the car I wanted at the price I wanted. I showed my gratitude by giving 5 stars on Yelp and Google reviews. Today I’m revising my previous review and testimonial from 5 stars to 2 stars. I recently received a letter from the same dealer for their “March Invitation to Lexus” promotion. It basically stated in their fine print, they are offering $1725 dealer incentive on top of the $5275 Lexus sales incentive which makes $7K discount on their 2019 IS300 inventories MSRP. My current lease will be up in 5 months but they said their is no penalty for early upgrade from this letter and also by a sales associate via phone call. Sounds sweet, huh? I decided to stop by the dealer with my wife to speak to a sales associate and check out a couple of cars. I sit with this sales associate named “Kay Yoon”. I mentioned to him I’m a current lease holder of IS300 and interested in a couple of cars. Also mentioned I may be interested in driving the same IS300 again if the deal is good knowing 2019 IS300 is due for redesign/remodel this year and their sales may not be as great as it’s on its last year before the makeover. From the get-go, he goes “you may not know this but the actual price/deal will not be even close to the advertised. The same car you’re driving IS300, you won’t be able to get anything under $400 a month.” I explained to him, I’ve leased many cars by various luxury car companies over 20 years and I know typical car makers’ sales tactics and very aware of the fees they don’t include on their advertising. So in other words, I wasn’t there to expect to get a $339 a month with $3999 due at signing on $42,219 MSRP 2019 Lexus IS300 as they advertised on the Lexus website - although it sounded very close to my current lease rate. But I just couldn’t understand how bluntly he said that I would have to expect to pay above $400 a month on the same car I’m driving with $343 a month. We exchanged some heated arguments and I demanded to get me his best lease deal on one of their IS300 F Sport inventories at $47,863 MSRP. (So this one is about $5-6K above my current IS300 with its options.) He comes back in five minutes and explained he spoke to his manager and the best lease deal they can offer is $450 a month if I want to do the exact same $3K at signing with 36 month, 10,000/year miles as my current lease. (What happened to the $7K incentives and other available incentives like Lexus royalty customer rebate?) When I was shopping for my current lease, I also looked at the F Sport one with similar price and even received a monthly quote much lower? I can tell when they are willing to work with you vs when they care less about your business. I knew they were not interested in keeping me as their customer. At this point, I explained to him there is no way I’ll pay more than $100 a month on the same car (with just 5-6K more in options) I’m leasing at $343 a month. If I want to pay $450 a month on a lease car, I will take my business to else where. I’m giving 2 stars to the Lexus of Englewood for their lack of interest and support to keep their current customer. I’m also giving 2 stars to the sales associate “Kay Yoon” for the way I was being handled and his lack of professionalism. My current IS300 is the second Lexus I’ve leased and will very well be my last! More
by Parkp831
Employees Worked With
Kay Yoon
March 31, 2019
Exceptional Service The staff was very helpful and provided first class service. I would recommend this dealership to all. Staff was patience and friendly. Its a pleasure The staff was very helpful and provided first class service. I would recommend this dealership to all. Staff was patience and friendly. Its a pleasure dealing with Lexus of Englewood More
by NIGEL_JHAGROO
Employees Worked With
Frank Pangalo, Juan Ospina
March 29, 2019
Amazing Dom was knowledgeable and a pleasure to work with. Simone and him made this process such a positive experience I would keep coming back and recommend Dom was knowledgeable and a pleasure to work with. Simone and him made this process such a positive experience I would keep coming back and recommend to family and friends. More
by Whipper1$
Employees Worked With
Simone Morejon, Dominic DiMartino
March 29, 2019
Lexus of Englewood - Outstanding I have been a customer of Lexus if Englewood since 2010. I have leased 3 vehicles from them going on my fourth. There must be a reason why I continue I have been a customer of Lexus if Englewood since 2010. I have leased 3 vehicles from them going on my fourth. There must be a reason why I continue to go to this dealership; it’s becuae of their outstanding service. From the moment you walk into the dealership everyone is pleasant and no one is hounding you. The salesmen simple ask, “if you have any questions, please don’t hesitate to ask.” And they leave you alone. I liked that and of course I did have.plenty of questions to ask. The salesmen were accommodating., courteous and patient. From the salesman to the finance manager, there is not one unpleasant comment that I have. There are plenty of snacks and beverages to have while you wait and the restrooms are well maintained at this dealership. Outstanding job Lexus of Englewood! More
by MikeB52
March 28, 2019
Phenomenal I would highly recommend this dealership. I was taken care of by Stepehen Ham and Simone - they are outstanding people. The whole process was smooth f I would highly recommend this dealership. I was taken care of by Stepehen Ham and Simone - they are outstanding people. The whole process was smooth from signing my lease to setting up my new car. They really care about your partnership with Lexus. More
by prisk
