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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.6
732 Reviews

732 Reviews of DARCARS Lexus of Englewood - Service Center

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March 09, 2024

Grace and Luis are awesome! !! They always welcome their customers. Very friendly and warm. Thank you! More

by Sungjaeoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan Ahrens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
Mar 11, 2024 -

DARCARS Lexus of Englewood responded

Sungjaeoh, we're delighted to know that Grace and Luis provided you with such a warm welcome at DARCARS Lexus of Englewood. Thanks for your kind words!

March 08, 2024

Have been going to Lexus of Englewood / Darcars for years. Service is always top notch. Always kept informed and up to date on vehicle. Thank you Woodrow and Grace. Joy Rosenblatt More

by Mr_bob69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woodrow McFadden and Grace
Mar 08, 2024 -

DARCARS Lexus of Englewood responded

We're delighted to know that you've had consistently top-notch service at DARCARS Lexus of Englewood. We'll pass your thanks along to Woodrow and Grace!

March 05, 2024

Visiting dealerships are always a headache, but this time changed my perspective completely! Woody was an absolute pleasure to work with, he explained everything in detail and was so patient with me - someon More

by marcellevirginia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woody
Mar 05, 2024 -

DARCARS Lexus of Englewood responded

Marcelle, we're delighted to know that Woody was able to make your experience at DARCARS Lexus of Englewood a positive one! We appreciate the kind words and look forward to assisting you in the future. Safe travels!

March 02, 2024

Outstanding experience and 5-star customer service all the way! Luis Tirado took care of the problem with one of our key fobs, even though we did not originally purchase our Lexus at this dealership. The More

by Polonez JK
Recommend Dealer
Yes
Employees Worked With
Luis Tirado
Mar 04, 2024 -

DARCARS Lexus of Englewood responded

We're so glad to know that Luis and our team at DARCARS Lexus of Englewood were able to assist with your key fob issue. We strive for top-notch service, regardless of where the original purchase was made! Thanks for recommending us - we appreciate it greatly!

February 23, 2024

Robin was really helpful to me. The service was just superb! I could not have asked for a better service experience. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Stock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2024 -

DARCARS Lexus of Englewood responded

Matt, we're delighted to know Robin provided you with superb service at DARCARS Lexus of Englewood. Thanks for sharing your experience!

February 23, 2024

Robin was incredibly helpful and Grace is like the warm blanket we all need to provide comfort and confidence. I’m so impressed and appreciative! More

by Hrr8193
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Stock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grace was wonderful.
Feb 23, 2024 -

DARCARS Lexus of Englewood responded

We're so glad to know that Robin and Grace were able to provide you with a comforting experience at DARCARS Lexus of Englewood. Your kind words are greatly appreciated, thank you!

February 16, 2024

Once again, the Lexus of Englewood service center provided excellent customer service! Big thanks to Gabriel, my service advisor, for taking care of me and of my maintenance needs for my 2021 GX. As More

by mejiacwm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Aguilar Torres and Ms. Grace
Feb 18, 2024 -

DARCARS Lexus of Englewood responded

We're so glad to know that Gabriel, Grace, and our team at DARCARS Lexus of Englewood provided you with excellent service during your visit. Looking forward to assisting you again in the future. Safe travels until we see you next time!

February 14, 2024

Excellent customer service at this location. Robin, my service advisor, kept me informed at all times of my vehicles maintenance and progress, and answered all of my questions. She was very kind More

by mejiacwm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Stock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grace
Feb 15, 2024 -

DARCARS Lexus of Englewood responded

We're so glad to know that Robin and Grace provided excellent service during your visit at DARCARS Lexus of Englewood. Our team works hard to keep our customers informed and comfortable throughout the process, so it's great hearing this feedback! Thanks for recommending us, we'll be here when you need us next time!

February 08, 2024

Woodrow McFadden is great, he told me everything I need in the car in a courteous way! More

by wilbelma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woodrow McFadden
Feb 08, 2024 -

DARCARS Lexus of Englewood responded

We love seeing 5-star reviews. Thanks for supporting DARCARS Lexus of Englewood!

February 07, 2024

Stay away! They delivered my car with a scratch. Dealer repaired it leaving paint dull. They have had my car for almost 2 months and have not fixed. They sa More

by mannydiaz124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Warwick
1.0
This rating includes all reviews, with more weight given to recent reviews.
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