DCH Brunswick Toyota Scion

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Naem Sheikh

My Review of DCH Brunswick Toyota Scion:
I was very impressed by Mr. Sheikh's salesmanship. He was very helpful in showing me the cars and explaining the different features and pricing of the cars. At no time did he make rush to make a deal. He showed extreme patience and was helpful. I will be recommending him to all my friends.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Phillip Drayton

My Review of DCH Brunswick Toyota Scion:
Excellent sales person and staff. Very informative and helpful. Would buy another car at DCH. Only problem with transaction was confusion with motor vehicle receptionist. Otherwise, I would definitely recommend dealership. I plan on purchasing a Camry Hybrid in the near future and even though I have two Toyota dealers much closer to my residence, I would return to DCH and purchase from Phil.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ron Raval, George, Autumn, and Joe Messina

My Review of DCH Brunswick Toyota Scion:
The sales team as well as the finance department at DCH Brunswick Toyota Scion provided to me the most accurate information pertaining to their vehicles' capabilities and prices. Their estimates seemed up to par with the most current research conducted by popular sites such as edmunds.com, kelleybluebook.com, and autotrader.com. I was somewhat upset that the color I chose was unavailable yet the team worked diligently to assuage my disappoint. Their service center is structurally sound and emits a comfortable ambiance for children and adults. I fully recommend this dealership and cannot wait to experience the customer service at their facility when I go for my first oil change. Thank you, DCH Brunswick!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jorge Rodriquez, Bharat Narang aka BB and Craig Mayle in Service

My Review of DCH Brunswick Toyota Scion:
I originally had a Saturn but after borrowing a Corolla from the Toyota Service center while my Saturn was being serviced I really enjoyed driving the Corolla. That's when Craig from service sent me to Jorge & B.B. at Sales to tell me more information about a corolla. They helped me find the trade in value for my Saturn and even sat and broke down my possible monthly payments. I really appreciated all the hard work Jorge & B.B. did for me. Jorge & B.B. were extremely helpful in finding a car that included all the features I was looking for. They even drove to Philadelphia to pick up a car in the color I wanted! They were very friendly, kind and extremely helpful and patient when it came to purchasing my new corolla. So far I am satisfied with my Corolla but even more satisfied with the customer service I received from Jorge & B.B. and Craig.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Chris and Alex

My Review of DCH Brunswick Toyota Scion:
I have bought many cars throughout my lifetime, this was BY FAR the worst experience I had shopping for a car. I was dealing with Chris a sales rep, and when we were talking numbers he got his sales manager Alex, who when he came didn't introduce himself, or shake our hands, and had an attitude from HELL. Alex was dealing with us as if we were an inconvenience being there. I will never go back to that dealership to shop or ever recommend it to anyone, as a matter of fact I will be advising people I know the opposite, to NEVER STEP FOOT INTO BRUNSWICK TOYOTA! If they were the last dealership on earth I would buy a horse!!!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Deangelis

My Review of DCH Brunswick Toyota Scion:
From the moment we drove up to when we drove off in our car there was no question that we had received the most professional and caring service. Upon arrival I told the service adviser (Craig Mayle) that our Prius was due for an oil change and that I also had noticed a strange noise when starting it. After carefully examining the car, the technician found we needed a new water pump. Many dealerships would have ignored my comments and just changed the oil and sent me on my way But not DCH Brunswick!!! They Care Enough to Listen to The Customer.... I wouldn't go anywhere else!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Yanni

My Review of DCH Brunswick Toyota Scion:
SERVICE GONE SHOCKINGLY RIGHT!!! After bringing my car to the dealership i purchased it from and having an awful service experience there (i wont name where), my sister told me that brunswick toyota had a brand new facility so i decided to bring my car in for service. I was greeted by a sweet lady asking if she was expecting me, ( I think her name was nancy), and immediately after, a gentleman approached my vehicle, smiled and waved at my 3 year old in the back seat and asked what he could do for me. Get this- instead of hustling me to his desk, he made sure my daughter was holding my hand as he walked me around my car pointing out scratches and so on on my vehicle, he opened the hood and showed me where certain things were (things my husband still wont do)! As he spoke to me at his desk, he was certain not to "speed talk" so i could follow and understand what my options were for the different service options for my car. I felt like i was talking to a family member and not someone i had to defend myself against. as we spoke, my lil one got ancy, and what do you suppose this guy did? He produced a huge bag of lolly pops that she could from! i left this dealer in disbelief as i have never had a visit like this to get my car serviced. when i got home and told my husband, he got off the couch (which is a rarity) and called yanni and thanked him. I finally have somewhere i trust to have my car fixed!! Thank You Yanni!!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Juan G.

My Review of DCH Brunswick Toyota Scion:
I like going here to this dealership for car service because since the facility is new, while waiting they got a large waiting area for people to sit and be comfortable. They got 3 tv monitors, 2 for tv viewing, the 3rd monitor is to check the status of your car. Coffee and bagels are there for customer as well as the small computer room for customers to use while waiting and not to mention they have a small room for kids to play and watch tv.

I was greeted first and Juan helped out with what I needed to get done for my car. Juan did explain what needed to be done for my car and I am returning to the Toyota dealership to get the job done. The only thing I have to say but not in a bad note is that any dealership the prices on the service that needed to be done was a bit pricey when it could have been done at a cheaper rate...

I don't mind bringing the car for service since I don't have a problem with the car after it has been serviced.

Thank you..

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: 2 :Narayan Gehlot and else

My Review of DCH Brunswick Toyota Scion:
First let me warn you: It seems the sales people now frequently visit this forum, I can see a lot of apparently fake post here that probably is from the dch people own BS. Be careful.

My wife and I both had very bad experience at this dealership. the problem is those people seems employ cheating as a way to do business. I know, dealers are more or less this way, but I've seen another dealership doing this as flagrant as this one does. for example, for this guys, Narayan , you probably will not get one truth from him.

Stay away from their, do yourself a favor.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Basit

My Review of DCH Brunswick Toyota Scion:
First time buyer of a new vehicle. I was recommended to this dealership by a friend. They have a variety of toyota models( enough to keep you wondering which one to prefer over the other. Overall i am satisfied with this dealer and would recommend them to others.

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