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Rich Mootz

Overview Reviews (82) Inventory (171)

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Rich Mootz

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Rich Mootz

Service Director

DCH Brunswick Toyota

1504 US-1
North Brunswick, NJ 08902

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4.7

82 Reviews

Overview Reviews (82) Inventory (171)

Dealership Experience

27 yrs, 3 mos

Industry Experience

44 yrs, 5 mos

4.7

82 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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82 Reviews of Rich Mootz

May 05, 2024

Dealership Rating

Employee Rating

Professional workers, clean service and work area. Like Technician showing work with Video. Confident with future services. Will be done properly. Like Technician showing work with Video. Confident with future services. Will be done properly. More

by Jrr7674

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Scesney, Mike Olson

Helpful 0

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May 06, 2024 -

DCH Brunswick Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at DCH Brunswick Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 03, 2024

Dealership Rating

Employee Rating

Thank You DCH Brunswick Toyota@Maintenance&Service Dept. Everyone here are Phenomenal! The overall work done on service&repairing my vehicle is great! Special Thanks to Steven T. and Rich M. for their excel Everyone here are Phenomenal! The overall work done on service&repairing my vehicle is great! Special Thanks to Steven T. and Rich M. for their excellent&helpful advise regarding my vehicle service&repair needs. Thank you for all the specials&discounts offered too. You all are AWESOME!! ✨💎🤗💛🎉 More

by Theresa C.

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Scesney, Andre Stith, Mike Olson , Thanks To:⭐⭐⭐⭐⭐💯Service Advisor: Steven Tavares; Gary; Kervis; VIP Cord. Michele Mupo; Nancy in Finance; Juan@vehicle checkin and DCH Technicians.

Helpful 1

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May 03, 2024 -

DCH Brunswick Toyota responded

Theresa, thank you for sharing your thoughts about your experience with DCH Brunswick Toyota. We appreciate your business and hope to see you again soon! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 02, 2024

Dealership Rating

Employee Rating

From beginning I always select DCH Brunswick Toyota service is excellent I recommend staff nature is very nice service is excellent I recommend staff nature is very nice More

by jigar

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Scesney, Mike Olson

Helpful 0

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May 02, 2024 -

DCH Brunswick Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 02, 2024

Dealership Rating

Employee Rating

Efficient easy to make schedule staff are courteous and reliable the dealership are helpful and informative reliable the dealership are helpful and informative More

by FDZALDIVAR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ryan Kaminiski, Kevin Scesney, Mike Olson, Victor Sandoval

Helpful 0

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May 02, 2024 -

DCH Brunswick Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 01, 2024

Dealership Rating

Employee Rating

Outstanding group of people that I’ve dealt with for three vehicles from this dealership three vehicles from this dealership More

by JKOLIAS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lisa Devivo

Helpful 0

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May 02, 2024 -

DCH Brunswick Toyota responded

Thanks for sharing about your experience with DCH Brunswick Toyota. We appreciate your business and hope to see you again soon! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

April 30, 2024

Dealership Rating

Employee Rating

My vehicle was given back to me from the service in the far worse condition that it came in for service. far worse condition that it came in for service. More

by D

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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May 04, 2024 -

DCH Brunswick Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

April 29, 2024

Dealership Rating

Employee Rating

Very satisfied with the service and safety inspection. The was completed in a timely manner The was completed in a timely manner More

by KMOORE9V

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Andre Stith

Helpful 0

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Apr 29, 2024 -

DCH Brunswick Toyota responded

April 27, 2024

Dealership Rating

Employee Rating

Service of the car was very good. However, this EV is very new and I had many questions to ask. Every time I asked how 12V auxiliaries battery is charged but body gave satisfactory an However, this EV is very new and I had many questions to ask. Every time I asked how 12V auxiliaries battery is charged but body gave satisfactory answer. Some say charge when car move ( wheel rotation) other say chaged when main battery charged. What is true. More

by vasunil25

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Scesney, Mike Olson

Helpful 0

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Apr 29, 2024 -

DCH Brunswick Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

April 27, 2024

Dealership Rating

Employee Rating

I felt very relaxed in your new dealership, while waiting for my car getting serviced by your friendly, competent workers. Thank you. for my car getting serviced by your friendly, competent workers. Thank you. More

by JSHIN4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 29, 2024 -

DCH Brunswick Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

April 26, 2024

Dealership Rating

Employee Rating

Always accommodating and great service team! Thanks see you on the next service call! Todd Thanks see you on the next service call! Todd More

by Tswillinger

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 29, 2024 -

DCH Brunswick Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

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