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DCH Brunswick Toyota

North Brunswick, NJ

4.5
1,611 Reviews
-Upfront, no-haggle transparent pricing which saves you time and money • -DCH is the largest auto group in New Jersey, which provides you with a greater selection of new and pre-owned vehicles -Our service department is open 6 days per week, with available online scheduling, and indoor drive-in valet parking -We are recipients of the J.D. Power’s Dealers of Excellence Award based on actual customer satisfaction surveys -Consistently ranked among the best on review websites such as DealerRater.com, Edmunds.com, Cars.com and Google+ -DCH is proud to promote safe teen driving in our communities by sponsoring SADD (students against destructive decisions) including chapters in North Brunswick, South Brunswick, and Edison High Schools, and our own Teen Safe Driving Foundation -We are a proud winner of the Toyota President's Award, the highest honor a dealer can receive from Toyota, based on ethical business practices and customer feedback/satisfaction -We have a “A+” rating with the Better Business Bureau -We are a Certified Toyota Mobility Dealer
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1504 US-1

North Brunswick, NJ

08902

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Showing 1,611 reviews

September 04, 2019

Amazing car at an unbeatable price! My girlfriend and I were looking for options everywhere and decide to give this dealership a try. Well let me tell you, the customer services is reall More

by Angel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kaminiski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohamed Rizvi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2019 -

DCH Brunswick Toyota responded

Thank you for taking the time to write this awesome review! We are thrilled your experience with us was satisfactory and that you are excited about your new car. We will give your kind regards to Mohamed and hope to work with you again in the future. Sincerely, Lisa Devivo, General Manager

August 06, 2019

Efficient and Helpful. Our experience was quite honest and stress-free; buying a car was never easier. Our salesman Mr. Shoming Kyu (or Mr. Mingo) was very helpful and frien More

by antaerctic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shoming Kyu (Mingo)
Aug 07, 2019 -

DCH Brunswick Toyota responded

Thank you for your loyalty to our dealership! We appreciate your compliments to our hard-working team, and we're so glad that your experience was stress-free! Thanks for your business, and we hope you enjoy your new ride! Sincerely, Lisa Devivo, General Manager

April 27, 2019

Re-review credit report without my approval. Two days ago on 4/24/I received a call from DCH Brunswick Toyota in NJ that my loan had been approved for up to $40,000 which I did not approved. This More

by cheryl70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can not remember the other person but she was one that pulled my credit report from two years ago., Cristina Aguirre-Lopez
Apr 30, 2019 -

DCH Brunswick Toyota responded

Thanks for taking the time to provide this feedback, Cheryl. Your experience does not describe the standard we try to set at our dealership, and therefore we take this type of review quite seriously. We would like to better understand what went awry so that we can prevent such situations in the future. I would appreciate the opportunity to hear from you directly. When you are available, please give me a call at 732-798-2747.

April 24, 2019

terrible quality of work i am really angry with the quality of the work here to repair my car. i just picked up my car yesterday, and at the same day afternoon the check engin More

by june
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
i just want to complain about the labor, but i dont know the name.
Apr 26, 2019 -

DCH Brunswick Toyota responded

Thank you for taking the time to leave this review with us. I am deeply sorry to hear about the excessive wait and miscommunication you dealt with in your last visit to our service department. We assure you that our servicing team is very thorough, and that the wait time is uncommon as we focus our service schedule to suit to our clients' needs and busy schedules. However, I would appreciate hearing more details about your personal experience, and grateful for the opportunity to try to restore your faith in this facility. At your leisure, feel free to contact myself at RobertStalter@dchusa.com. Thank you, Robert Stalter, Fixed Operations Director

April 06, 2019

Excellent Service The sales team including Nikhil Joshi and Hamza Imitiaz made our buying experience relaxing and we left feeling great about our purchase. Their assess More

by NewSedonaOwners
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikhilkumar Joshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hamza Imtiaz
Apr 22, 2019 -

DCH Brunswick Toyota responded

Thank you for the fantastic review! We're glad to hear that your buying experience was relaxing and fair. Thank you for your business and we hope you enjoy your new vehicle! Sincerely, Lisa Ocasio, General Sales Manager

March 30, 2019

Not serious dealer I am not happy on the phone I was told that the car had 2 leaks in the engine and that it would be $ 749 I authorized the service, when I went to get More

by Marcio santos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anna Martin
Apr 02, 2019 -

DCH Brunswick Toyota responded

Thank you for taking the time to write this honest review, Marcio. We are disappointed to hear that you experienced a lack in communication and transparency over the phone, and that you are dissatisfied with your service. In order to resolve any outstanding issues that still remain, I would appreciate the opportunity to speak with you. At your earliest convenience, feel free to contact me at RobertStalter@dchusa.com. Sincerely, ROBERT STALTER, Fixed Operations Director

February 26, 2019

Amazing experience trading my vehicle Alex is the man! He did he best to make sure that my concerns and needs are fully met and I go home happy. Such a great experience working with him. More

by Yamanshr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Gomez
Feb 27, 2019 -

DCH Brunswick Toyota responded

Thank you for these kind words about Alex! We are so pleased to hear that he made sure you were a happy and satisfied client by the end of your sales visit. Congratulations on the new car, and we hope to see you again in the future.

January 21, 2019

Certified used car I bought a used certified Toyota Camry 2009 (milage around 52000) in 2013 and i was happy with the car, main problem started when i got to know this c More

by Anuj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Henry Davis
Jan 22, 2019 -

DCH Brunswick Toyota responded

Anuj, thank you for providing us with feedback. I am truly sorry to hear you experienced issues with our services. In order to continue to improve our guest experience, I would like the opportunity to hear more about your visit with us. At your earliest convenience, please call me personally at rmota@dchusa.com. Sincerely, Rich Mota, Fixed Operations Director

December 03, 2018

FAIR & HELPFUL SALESMAN HELPED TO CHANGE MY VIEW OF SALESMEN My wife purchased a car from DCH a few years back and the experience challenged my notion of car dealerships and salesmen. Mr. Ayim helped my wife ou More

by kojoandadjoa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reagan Ayim
Dec 04, 2018 -

DCH Brunswick Toyota responded

Thank you for such a wonderful review. We were happy to provide an easy buying experience for you and your wife. We strive for quality service, and dedicated employees like Ayim make it happen. We look forward to the next opportunity to provide you with great service.

November 07, 2018

A hiccup keeping me from giving 5 stars Bought a new RAV4 about two months ago. Overall sales experience was good - nothing super special, but no problems either. Couple of days later I no More

by GeneM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Devivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Davis
Nov 13, 2018 -

DCH Brunswick Toyota responded

Gene, we are glad that we were able to improve your first impression of our dealership, and we appreciate the feedback about your experience. We look forward to assisting you again in the future!

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