DCH Ford of Thousand Oaks

Bought a new truck and the turn signal was difficult to use from day 1. I scheduled the appointment for the first appointment on Friday and dropped the truck off the night before, so no excuse for not get use from day 1. I scheduled the appointment for the first appointment on Friday and dropped the truck off the night before, so no excuse for not getting to the vehicle on time. My truck literally sat all day with no communication. I confirmed that they had the parts before scheduling the appointment. Unsat! I’ll try my chances at another dealership in the future for service. More

We bought a used 2018 GMC truck and added the extended warranty. Within 2 weeks the truck engine was failing and quit on the freeway. This dealership said they could do nothing to help us. The sales ma warranty. Within 2 weeks the truck engine was failing and quit on the freeway. This dealership said they could do nothing to help us. The sales manager showed us a bunch of paperwork and said they always check everything out before selling a car. The truck is still in the GMC repair shop. The engine needs replacing along with the radiator and other parts. There were metal pieces in the engine. The warranty inspector says they will not pay for this. Do not do business with this dealership. We are now consulting a lemon law attorney. More

If you want great customer service where people answer phones and address issues, don’t go here. Alicia, Shantel and Ricky provide terrible customer service. The lack of communication here is terrible. I phones and address issues, don’t go here. Alicia, Shantel and Ricky provide terrible customer service. The lack of communication here is terrible. I picked up my vehicle after they had it for two whole days, and the issue it originally went in for was not addressed. I picked up my car this evening and Ricky wasn’t sorry for the inconvenience they caused me. His response was “my plate is full”. There’s a reason why their dealer rating is so low. Save yourself the trouble/headache. I will most likely get a response from this review asking me to contact them to see how this can be remedied like the other responses/reviews below. It’s a shame that they are reactive instead of being proactive. This place has really gone down hill. Communication from the begging is the answer, don’t try to communicate after the fact. More

THIS OWNER SHOULD BE EMBARRASSED by his company standards I HAVE NEVER HAD WORSE SERVICE OR A VEHICLE. I own a 2020 explorer ST. This car has been in FORD more than it has been in my driveway! The prob I HAVE NEVER HAD WORSE SERVICE OR A VEHICLE. I own a 2020 explorer ST. This car has been in FORD more than it has been in my driveway! The problem is AWFUL customer service. IF the staff knew how to deal with the awful vehicles supplied and the frustration of OBVIOUSLY from above other customers assures me I'm NOT alone THE SERVICE IS AWFUL AND THE CAR IS EVEN WORSE! SO SORRY I EVER STEPPED INTO DCH FORD OF THOUSAND OAKS More

Brought my car in for an oil change. I was quoted $105. They charged me $700 for work and parts I.did not need. No one answers their phones. I was quoted $105. They charged me $700 for work and parts I.did not need. No one answers their phones. More

BBB Rating “D-“ I agree! I purchased a vehicle, recently, from DCH Ford of Thousand Oaks. It was the worst car purchasing experience I have had in my many years of purchas I purchased a vehicle, recently, from DCH Ford of Thousand Oaks. It was the worst car purchasing experience I have had in my many years of purchasing cars. More

They don’t pick up there phone and they never call you back honestly the worst customer service I have ever had. They really don’t like making money I tell everyone I know not to go there. Juan Mora needs back honestly the worst customer service I have ever had. They really don’t like making money I tell everyone I know not to go there. Juan Mora needs to be removed. More

From the moment I called to make a test drive appointment, Hugo was very friendly and helpful! He made me feel comfortable during the process and although it is a long process, he was great to wo appointment, Hugo was very friendly and helpful! He made me feel comfortable during the process and although it is a long process, he was great to work with! More

I ordered a new 2023 Mustang Moch-E in August was told could take 4 months to arrive FORD emailed progress updates periodically. I was called last Friday 12/9/22 by DCH Manager said my Moch-E arrived in could take 4 months to arrive FORD emailed progress updates periodically. I was called last Friday 12/9/22 by DCH Manager said my Moch-E arrived in lot would be ready to pick up by noon Saturday. Called again at 10:00am. said would be ready early could come in early if I would like Gave me name of Sales person that would go through paper Hugo. I arrived 12:30 Hugo very helpful went through car went for test drive set me up with Ford pass app. went through finance options and service add ones. Turned. e over to Mori to write up contract with add on conditions couple hiccups with service durations but she handled it very nicely. Very pleased with personnel at DCH and order process would recommend to anyone. More

They don’t pick up there phone and they never call you back honestly the worst customer service I have ever had. They really don’t like making money I tell everyone I know not to go there back honestly the worst customer service I have ever had. They really don’t like making money I tell everyone I know not to go there More