My Review Of DCH Freehold Toyota Scion:
This was my first car purchase in 10 years so it was important to me that I got a reliable car for an affordable price that would last me another 10 years if I chose to keep it that long. I have always wanted a Prius and to my pleasant surprise, there were some certified pre-owned ones in stock. After long, tedious negotiating with multiple dealers in NY and NJ combined, I finally settled on a 2009 Prius for a few reasons.
Not only did I happen to find one that was in my budget and what I was looking for as far as condition but mainly because of Ian. What did he do that was so great? I called to talk to someone weeks before I purchased the car and I was more than willing to be honest if the person on the other end was honest with me and that is exactly what he did. I simply said, "You tell me the truth and I will buy a car from you". Not only was he honest about the car business in general but I did not feel pressured over the phone. He followed up as far as if I was still in the market but not overbearing. I came in, test drove one, said I would buy it and changed my mind the next day. Still, he helped with my search and came up with multiple options that I can choose from. After many frustrating hours of number crunching and budgeting on my part, I finally decided on the very car that I purchased and I ended up buying it from the first dealer I started with and the first salesperson I spoke to. I bought it from him because I never felt pressured to buy it in the first place.
My only other comment, which has nothing to do with Ian, is that the car should have come with car mats. "As is, cosmetic, or not", Toyota has sold 200 million cars, I am almost positive they can afford some car mats to put in the certified pre owned vehicles. If they want to the customers to feel just as important as the "new car" customers, than the pre owned cars should at least have car mats. However, my other concerns about the car were met in a timely fashion.
Over all the experience was friendly well worth all the hard work. I am happy and proud of my purchase and I am glad Ian assisted me throughout the process.
Also, who ever the gentleman was that assisted me with signing all my paperwork should have some credit as well. He was calm and was very thorough when explaining the process of everything.
Thank you for your time.
Was this review helpful to you?
Yes | No
DCH Freehold Toyota ScionAdded:
8/22/2012 4:31:52 PM
Thank you for providing us with this positive feedback. I am honored to hear that after negotiating with multiple dealers in NY and NJ you choose to purchase your Prius at DCH Freehold Toyota. I am glad to hear Ian was able to accommodate you and find the vehicle you were looking for at the right price. Ian treats his customers with honesty and respect throughout the entire purchasing process. Thank you for choosing DCH Freehold Toyota. We wish you the best of luck in your new vehicle.
Regards, William Liang | General Manager | DCH Freehold Toyota