To start, I was always a Hyundai guy and had not considered any brand outside of them. Having been married, and blending a family, we needed to accommodate a total of 8 people. After reviewing a few makes and models, we decided to check out the Toyota Sienna. After checking out the reviews for DCH Freehold, we decided this would be the dealer we visited first. We initially got an internet quote to see if it would fit our budget. We promptly received a courteous follow up call with a quote from Diane Shain. Diane was very pleasant to chat with regarding out potential purchase, and we set up some time to come in.
When we came in, unfortunately, the 2012 model we looked at was in for service and no longer available, and there were no more 2012 models within our budget range. After previous negative experiences with other dealers, we believed this was not a very good start to what we had hoped would be a very positive experience. After a seemingly "sour" start to our car buying experience, we were soon to be pleasantly surprised in our shopping experience, as Andrea (who is absolutely fantastic) made it a point to let us know that our needs from a budget and perception perspective, mattered greatly, and boy did she turn that in to a reality. We ended up getting what we felt to be a great deal on a 2013 Sienna. The once seemingly sour experience, soon turned in to the only pleasant end to end experience purchasing a car, that we have ever had. So much so, in fact, that we returned just last night to trade in our other car, and get a 2013 Toyota Corolla. This time, we worked with Andrea as well as Chris Simmons to find and close the right deal.
I do not want to forget to mention the pleasant experience we had in dealing with the finance team, as Paul and Pete were both top notch to work with.
Overall, I would highly recommend DCH Toyota as they keep the most important thing in mind, the customer. The perception I left with is one that has brought me back, and will continue to bring me back to this dealership. To Andrea, Chris, Peter, and Paul, I would like to give another huge thanks for such a great experience.
I Recommend This Dealer:
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