DCH Freehold Toyota
Freehold, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,591 reviews
Ladies and Gentlemen, the "old bait and switch" is still alive at DCH Toyota of Freehold. Online, there was a black RAV4. We called the salesman we met the Saturday before, Alex, to let him know that we wer alive at DCH Toyota of Freehold. Online, there was a black RAV4. We called the salesman we met the Saturday before, Alex, to let him know that we were interested in the vehicle as described on their site. After two calls, he returned our call around 1 p.m. I explained to him that we were interested in the black one and that we wanted to save some time by filling out any paperwork ahead of time. We then filled out the credit application, which was approved. We told him that we would be there by 6:15 that night to finalize the paperwork and pick up the car. We were seven minutes away from the dealership when he told us that the car had been sold. Obviously upset, we asked that he search other dealers for a black version. After waiting another half-hour, we were told that they could not locate one. Once we arrived at the dealer, we met the Sales Manager, Brian, who informed us that we would have to pick another color vehicle. I expressed my dissatisfaction with Alex not informing us ahead of time that he could not hold the car for us. He then informed us that they don't ever hold cars, news to us up to this point. If we had known that, we would have gone to the dealer immediately, four hours earlier. Brian also used the not-so-calming technique of stating, "I cannot go back in time and change that," and that he was a "problem solver." This, along with no real apology from either of them, probably because they do this all the time, with no remorse. I suggested later that instead of being a problem solver, to be a problem preventer and inform customers that they do not hold cars, so they can plan accordingly. He then tried to appease me by telling me that he was giving us the car at their cost from Toyota, which turned out not to be true. In fact, it was just the MSRP before any additional features, which saved us a whole $459.00. Ultimately, we were left in a position that we had to settle for a different vehicle than we intended. Which, by the way, three days later, is STILL listed on their site as available. This experience is everything we all dread when it comes to buying a car. More
Ian was incredibly helpful, and got us into the perfect Car. Thanks him for his help Car. Thanks him for his help More
Ian-Michael Salon was an outstanding help with the purchase of my first Toyota! Took his time to answer all my questions and made the process easy and enjoyable! Many thanks! purchase of my first Toyota! Took his time to answer all my questions and made the process easy and enjoyable! Many thanks! More
Well the car is nice, but I can't get them to send me my registration and tags. I've called, texted, emailed - no luck. I'll never buy from them and they get no stars due to customer service. registration and tags. I've called, texted, emailed - no luck. I'll never buy from them and they get no stars due to customer service. More
Ian was incredibly helpful, and got us into the perfect car for us at a reasonable price. Would very much recommend DCH Freehold to anyone in the market for a Toyota. car for us at a reasonable price. Would very much recommend DCH Freehold to anyone in the market for a Toyota. More
Ian was our salesperson. Very professional compassionate and efficient. I would purchase another vehicle from him and i would recommend him to friends and family Very professional compassionate and efficient. I would purchase another vehicle from him and i would recommend him to friends and family More
I just purchased my 3rd Highlander from the dealership. Each time I had the pleasure of having Ann Kaplan as my salesperson and her manager Matt Mongiello. They are both true assets to the dealership. The Each time I had the pleasure of having Ann Kaplan as my salesperson and her manager Matt Mongiello. They are both true assets to the dealership. The car buying process was straightforward each time and the pair of them have always been extremely professional and honest. Thank you again DCH Freehold Toyota! More
We were completely satisfied with Ian's customer service attitude and professionalism that exceeded our expectations. He kept us well informed about the features of the car, etc.. Ian, you are the best! Th attitude and professionalism that exceeded our expectations. He kept us well informed about the features of the car, etc.. Ian, you are the best! Thank you so much for all the help you have extended to us. We will definitely & highly recommend you to our friends and family. More
After shopping at 4 different dealerships we finally found the right place. Jordon was knowledgeable, patient and trustworthy. After walking out of the last dealership for being dismissed for asking que found the right place. Jordon was knowledgeable, patient and trustworthy. After walking out of the last dealership for being dismissed for asking questions I was pleasantly surprised at how attentive and helpful Jordon was, not to mention I ended up with a better deal, all the accessories I wanted and none of the tacked on costly things I didn’t need. My sister and I each bought a Toyota from here. My father was our negotiator and he’s not the easiest to deal with, but they took it in stride. I highly recommend taking the time to come here. You won’t regret it. More
Vinny was the true professional when it came to the entire buying process. As we all know…the car buying process can be challenging. Vinny listened and delivered a superior experience and we will use h entire buying process. As we all know…the car buying process can be challenging. Vinny listened and delivered a superior experience and we will use him again in the future. Highly recommend Vinny! More