Reason for Visit: Sales (New)
I recommend this dealer: No
Employee(s) Dealt With: Mark Tomaino
My Review of DCH Gardena Honda:
You must be kidding was my reply to an email asking if I had just missed our appt. the previous day!
Here is my reply.
We spoke at 11am yesterday, I arrived 90 minutes later. (Per our conversation you weren't going to be there, you said one of your managers would help me) I had no problem with this.
Of course there was no Touring Edition pilot in stock as you told me 90 minutes earlier on the phone....none to be found at any other dealer that was within the price quoted either. Even though you made me believe you could get them. Oh, any color you want was what was relayed to me!
Chuck, who was a nice guy, lied for you to try to get me to believe you as the internet director doesn't have an idea as to what vehicles are on his lot. That's pretty funny.....when you think of it.
You could have just saved me some time on a Sunday if you would have been truthful as many of the other deaers I had contacted. But for my trouble I will be writing reviews for all the online websites, ie Yelp, car dealer review and any other I can find.
Funny thing is, I new you were lying but just thought I would give you the benefit of the doubt.
Hope you had a good Sunday with your family, as I was taken for a ride by DCH Honda Gardena and didn't get to spend it with mine.
As a side note, I really did enjoy Chuck, he was a personable guy. Very accomodating, and I would buy from him. But stay away from the internet guy, he is just a Liar!
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