Read Reviews DCH Gardena Honda

DCH Gardena Honda

DCH Gardena Honda

15541 S. Western Avenue
Gardena, California 90249


(888) 941-6677

DCH Gardena Honda
Manufacturer: Honda

Write a ReviewWrite a Review

  • Customer Service:

    4.8
  • Quality of Work:

    4.8
  • Friendliness:

    4.9
  • Overall Experience:

    4.8
  • Pricing:

    4.6

24-Month Rating

based on 48 reviews

4.8

4.8 out of 5

90 lifetime reviews

DCH Gardena Honda

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Certified: DCH Gardena Honda

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, DCH Gardena Honda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About DCH Gardena Honda

At DCH Gardena Honda, we proudly offer new and certified pre-owned Honda cars in the South Bay area, along with used cars, trucks and SUVs by top manufacturers. Our knowledgeable and friendly sales staff will help you find that new or used car you've been searching for, giving you the best value for your hard-earned money. By Delivering Customer Happiness we have become Southern California's premier Honda dealership. Give us a call at (310) 515-5700!

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 9:00 PM

Sunday: 10:00 AM - 8:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

Cable TV Rental Car Service Onsite
Children's Play Room Television
Free Coffee Vending Machines
Free WiFi

krysis24
6/15/2013 9:03:04 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kash Hussain
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of DCH Gardena Honda:

I came to this dealer with a friend just to shop around and see options, we had visited a dealer before out in Torrance and had a horrible experience. The staff at DCH Gardena was warm, friendly and definetly looked out for what is best for the customer. They had shown me options based on my budget, let me test drive and took their time with me. I would definelty recommend this dealership to anyone in the market to trade up, buy new or used. I love DCH Gardena and my Honda Civic. Thank you DCH Gardena Honda :)

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Response From: DCH Gardena Honda
Added: 6/19/2013 11:50:24 AM

Thank you for taking the time to share your review! We are happy to hear that you had a pleasant experience, and we look forward to working with you in the future. Enjoy your Civic!

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nwylie
5/26/2013 12:58:21 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Rahn Kelly and John Paul Jone "JJ"
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of DCH Gardena Honda:

Mr. Kelly was extremely friendly, helpful, and professional. Our family was treated with respect and honor. We felt extremely comfortable with his presentation. One of the best internet sales experiences I had. I had certain expectations and Rahn was willing to take them to finance management for the typical negotiation nonsense. There was a little give and take with the tradein value of the Honda SI but in the end both parties were equitably in agreement. Financing was excellent and simple. As for the paperwork, JJ was just as friendly and supportive. This was the first time in my several purchases at DCH Gardena Honda that I was not sales pressured to load the car with unnecessary options which historically I have had to argue that I did not need nor want them. The options were offered but not pushed. This was what I desired and JJ did his part to explain them but not make me feel like a fool if I chose to not take them. I do not like to finance these things, period. If I want them, I will pay the cash.
I believe that both Rahn and JJ are individuals that I would love to work together with again and I will probably ask for them.
We have purchased several automobiles at DCH Gardena. Last year we chose Scott Robinson because of a bad experience we had in 2012 at DCH. This year we are glad we returned to DCH and mostly because of the good deal we had and these two men we worked with. I hope DCH appreciates them as much as we did....
Neil Wylie

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Response From: DCH Gardena Honda
Added: 5/29/2013 10:36:05 AM

Neil, Thank you for the wonderful 5 star review! We are so glad to hear that your experience with us at DCH Gardena Honda was smooth and pressure-free and allowed you to drive away in a vehicle that fit your needs. We are extremely proud of our staff and it is so wonderful to hear that you had such a great experience with Rahn and JJ. We appreciate you coming back and allowing us to earn your business. We look forward to seeing you at our dealership in the future!

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oscard
5/23/2013 5:00:27 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Cristina Madlangbayan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of DCH Gardena Honda:

I have leased four Honda vehicles from four different Honda dealerships and I MUST say DCH Gardena Honda has the BEST customer service that I have EVER experience and prices are great, too!!!! I dealt with Cristina Madlangbayan and she is the GREATEST!!!

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Response From: DCH Gardena Honda
Added: 5/29/2013 10:30:08 AM

Thank you so much for the review and continued loyalty to DCH Gardena Honda. We appreciate your positive feedback and we are happy to hear that you had a good experience working with Cristina. We hope to see you again soon!

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MAGBANUA
5/15/2013 4:23:21 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Yahira InoaYahira Inoa
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of DCH Gardena Honda:

Absolutely Satisfied!. We had a great shopping experience. Got good deal on the price. Cristina and Yahira were both very helpful and provided excellent customer service. We will recommend this dealership to our friends.

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Response From: DCH Gardena Honda
Added: 5/23/2013 4:53:16 PM

Thank you for the review. It is great to hear you will recommend us to your friends! I’m happy to hear you are extremely satisfied with your new Honda purchase. We look forward to serving you again in the future.

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Raymondapex
5/11/2013 2:53:28 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Yahira InoaYahira Inoa
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of DCH Gardena Honda:

Wonderful experience . Yahira was one of the best dealership trained employee that I have ever met ( I was a dealer before ). I purchased an accord from your dealer more than 20 years ago, which was good experience. This time is even better. Keep it up DCH !

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Response From: DCH Gardena Honda
Added: 5/23/2013 4:57:24 PM

Thank you for the positive review. It is our goal to make sure all of our sales personnel are trained and knowledgeable. I will be sure to pass along your positive thoughts to Yahira. Thanks again!

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MissionAutoLsg
2/27/2013 10:13:34 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jesse (Fleet Department)
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of DCH Gardena Honda:

I own a small leasing company and have purchased several Hondas with Jesse as my representative. Excellent service! I can always depend on Gardena Honda and Jesse to give me courteous, dependable delivery. Thanks Jesse!

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Response From: DCH Gardena Honda
Added: 2/27/2013 2:27:50 PM

Thank you for the positive review for Jesse and DCH Gardena Honda. We appreciate your loyal business and are happy to hear about your experience. Thanks and we look forward to seeing you again!

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drowan.rowand
1/20/2013 12:16:34 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Fernando Padilla
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of DCH Gardena Honda:

First of all, I want to say that I was Directed to DCH HONDA GARDENA thru the Consumer Report CAR BUYING Guide, who lead me to this dealership.

I have to commend DCH Honda Gardena for having such a SUPER Sales Rep named Fernando Padilla. I want to say that I was hesitant about purchasing my vehicle because of a negative experience with another Honda Dealer.

Mr. Padilla was an exceptional and courteous Sale Rep that I could not resist buying a car from your dealership!. He explained everything in great detail, and walked us thru the whole Negotiating and paperwork process. He also gave our kiddo a CAR FOX that he has been playing with since. I can assure you this is the ONLY TIME that someone in sales has gone to such great lengths to make sure I got the EXACT CAR/COLOR/FEATURES as Mr. Padilla did.

And to put icing on the deal. Mr. Francisco Padilla Drove to San Francisco where we were, to have our documents signed so I could have my NEW CAR the Next Day!!!! WHO DOES THIS????
Fernando Padilla!!!! He is the most exemplary type of employee that is lacking in the CAR Sales World.

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Response From: DCH Gardena Honda
Added: 1/21/2013 2:36:59 PM

Thank you for the positive review. We agree that Fernando is an excellent salesman and a valued member of our team. We are happy to hear that he was able to provide you with the vehicle you need and that you had a positive car buying experience. We hope you are enjoying your new vehicle!

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jorgeginna
1/15/2013 3:20:01 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Fernando Padilla
  • Customer Service:

    4
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.2

My Review Of DCH Gardena Honda:

Started off kinda on the bad side, but Fernando Padilla went out of his way to make things right and i appreciate that. I would recommend this dealership.

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Response From: DCH Gardena Honda
Added: 1/24/2013 11:23:56 AM

Thank you for the recommendation. We appreciate you giving us the opportunity to improve your experience and we are happy to hear about Fernando's customer service. We appreciate your business and hope to see you again. -Barry Magnus, VP of Operations

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Love_Hondas
1/10/2013 8:24:33 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chuck FisherChuck Fisher
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of DCH Gardena Honda:

I was looking around for a new car and met Chuck Fisher who helped me out in buying my new 2013 Honda Accord EXL. After we test drove serveral cars, this was the one I decided on with Chuck's help. What a guy! He is so courteous, knowledgeable, friendly and listened to what my needs were and didn't pressure me into buying anything like some other have done in the past (which turns me off from buying).
So thanks to him I am now a proud owner of a new Accord! Thanks Chuck! I will surly tell my friends to go see you and DCH Honda!

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Response From: DCH Gardena Honda
Added: 1/11/2013 11:15:55 AM

Thank you for the recommendation. We are always pleased to hear about a customer's positive experience at DCH Gardena Honda. We agree that Chuck is a helpful and informative salesman and we are glad that he was able to provide you with what you needed. Hope that you are enjoying your new Accord and we look forward to seeing you again!

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Hhonokaa12
12/10/2012 2:22:53 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
ART
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of DCH Gardena Honda:

The people who answered the phone were very nice and friendly.

I got a ride in the Honda van to and from work. The drivers were very good and so nice!

ALL POSITIVE!

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Response From: DCH Gardena Honda
Added: 12/11/2012 10:02:25 AM

Thank you for the review. We are happy to hear that you received great service and we appreciate your business.

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