DCH Honda of Lemon Grove

DCH Honda of Lemon Grove
3615 Lemon Grove Ave
Lemon Grove, California 91945

Sales: (877) 949-3030
Service: (877) 954-4242
Parts: (877) 929-0202

Manufacturer: Honda

Most Reviewed Employees
There are no Employees listed for this dealer yet.
Need a New Car?

Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.


Twenty-Four Month Rating: 4.7/5
111 Reviews
DCH Honda of Lemon Grove

Overall Score: 5 Star Rating4.7



About DCH Honda of Lemon Grove
Certified: DCH Honda of Lemon Grove
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, DCH Honda of Lemon Grove has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



pickles7
5/15/2012 7:29:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Nelson

My Review of DCH Honda of Lemon Grove:
When you walk into DCH Honda of Lemon Grove ask for Frank Nelson. He is the salesman that you want to work with. He knows what every little knob and button does on your new honda and he is NOT pushy at all... just very informative. Not only is Frank Nelson an awesome sales consultant, but the dealership itself is quite distinguished from the majority of other dealerships that my wife and I visited over the last three weeks. We were looking for a crossover/suv in our price range so we went to ever make of car you can think of and the last place we went was DCH Honda of lemon grove and we are glad we went there. When we finally decided on a CR-V they found us the rare white EX model and made sure that it was ready to go for us at our convenience. I will be recommending them to all of my friends and family members. Don't forget to ask for Frank.

Share on Facebook

Was this review helpful to you? Yes | No
SlimAlexGSR
3/29/2012 7:13:34 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Robert

My Review of DCH Honda of Lemon Grove:
Robert, service technician, was very helpful, friendly, courteous, and timely with handling a recall for the onboard computer of my 2011 Honda Odyssey. At first, I wanted to go to Pacific Honda but their service department turned me away. I will get any future service repairs done at DCH of Lemon Grove. Thank you so much for my pleasant first service experience.

Share on Facebook

Was this review helpful to you? Yes | No
Nance619
2/16/2012 11:53:08 AM

Overall Score: 2 Star Rating   1.8  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Manuel Gastelum

My Review of DCH Honda of Lemon Grove:
I gave my service representative a coupon for my oil and filter change for $29.95 which was signed and acknowledge. I was not honored the discount at time of check out charged full price. However, most horrid of all, I asked to be called if there were any issues. Well I have a non replaceable tire with a nail in the front right. A phone call was not made, a warning was not issued, and I was allowed to drive my car off the lot into a week of pooring rain in San Diego County. Had I not read my receipt in detail I would have not even know of the issue.

What Honda dealer puts their customer in that kind of danger?

Share on Facebook

Was this review helpful to you? Yes | No
jjsdaddy05
1/8/2012 3:33:38 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe, Tommy

My Review of DCH Honda of Lemon Grove:
OMG, they saved me! I was at the Kia dealer in El Cajon getting ripped off. I called them and they came and picked me up. I explained my experience with them and they helped me out more then any other car dealership I have ever been to, and I have paid off 6 cars so I know when I see a good deal. Thank you so much and you have made a life long customer!

I am proud to say I bought a car from you and I am glad to be a part of the VIP program.

Share on Facebook

Was this review helpful to you? Yes | No
Response from: DCH Honda of Lemon Grove
Added: 1/9/2012 8:39:07 PM
Thank you for your feedback. We're delighted that you had a great experience with our dealership. The entire dealership works hard to please our customers and your comments are greatly appreciated. We feel that if we take care of your needs and answer all of your questions we can build a long-lasting relationship. We appreciate the opportunity to serve you. Thank you again for the kind words.
Regards,
Kyle Nyswonger
GM

chitta123
1/5/2012 2:57:42 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Steve

My Review of DCH Honda of Lemon Grove:
DCH was running several service specials with unbeatable prices. I went for a timing belt change and automatic transmission fluid replacement on my 2002 honda accord. The service folks were very friendly and prices were around 50% of what other dealers charge. They had a big rush and they gave me a rental car to use for a couple of days while my car was being serviced.

Every time I have gone there, I have been treated well. I would recommend it as the place to go for getting your honda serviced.

Share on Facebook

Was this review helpful to you? Yes | No
Response from: DCH Honda of Lemon Grove
Added: 1/5/2012 4:45:48 PM
Thank you for your feedback. We're delighted that you had a great experience with our dealership. We feel that if we take care of your needs and Deliver Customer Happiness we can build a long-lasting relationship. We appreciate the opportunity to serve you.
Regards,
Kyle Nyswonger
GM

beckles99
12/27/2011 1:10:29 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Hawley, Rosa Sotomayer

My Review of DCH Honda of Lemon Grove:
I would like to start by saying that I think DCH Honda of Lemon Grove may be the last company I know of that still practices the art of customer service. I have been going to DCH Honda for a couple of years now. This dealership is not the closest Honda dealer to my house but I am willing to drive farther because of the excellent service I receive. I will definitely continue to go to DCH Honda and will absolutely buy my next Honda from them.

I did have a small issue when I went to DCH on 12/26/11. I went for a routine oil change but needed to also get some oils replaced. When I asked about the oil replacement the service person could not find the recommendations in the system. I did not get my oils changed because they said I didn't need them. After getting my oil changed, the service person came back and told me they recommended I get my oils changed as soon as possible. I was very upset because I had asked them about this in the first place and they told me I didn't need to. I went to discuss my frustration with the cashier, Rosa, who went to locate the service manager. Rosa found Steve Hawley instead, a parts manager, who listened to my complaint and went above and beyond the call of duty to make me happy. Steve was so kind that I was speechless. I expected them to say "sorry for your trouble, we understand" and that be the end of it. That was not what happened. I truly believe that DCH Honda actually cares about their customers and wants to keep people coming back.

I am just a regular customer at DCH Honda, I do not know anyone that works there, I do not have a vested interest in other customers going to them. In fact, the less people that go there, the faster my car will get in and out. I do need to say, if you want to go to a dealership that respects you and treats you like they care about you, go to DCH Honda. If you want to go to a dealership you can trust, go to DCH Honda. If you don't want to be conned into buying something you don't need, go to DCH Honda. If you want to be treated like dirt and you want to spend unnecessary money, DCH Honda is NOT the place for you. DCH Honda actually cares about its customers and they still practice the art of customer care, not many businesses do anymore. I commend DCH Honda for caring about their customers and for doing the right thing. I have bought many cars in my life and I have never been to a dealership like DCH.

Thank you to Steve H and Rosa especially! Your kindness is what brings people back to DCH!!

Share on Facebook

Was this review helpful to you? Yes | No
Response from: DCH Honda of Lemon Grove
Added: 1/5/2012 4:47:34 PM
DCH Honda of Lemon Grove wrote on 12/27/2011 5:10:44 PM:
“Thank you for your feedback. We're delighted that you had a great experience with Rosa, Steve and our dealership. The entire dealership works hard to please our customers and your comments are greatly appreciated. We feel that if we take care of your needs and answer all of your questions we can build a long-lasting relationship. We appreciate the opportunity to serve you. Thank you again for the kind words.
Regards,
Kyle Nyswonger GM”
--------------------------------------------------------------------------------

Odessey_rao
12/24/2011 2:34:22 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Eric, King

My Review of DCH Honda of Lemon Grove:
Lier!!!!, unethical practices, instead of competing with others, they spread lies about competition.

Over priced, liers.

these guys are a little better than other honda dealers in san diego, but still liers. They were very aggressive at calling another dealer unethical and bait and switch. see my post for details on this link.

http://www.dealerrater.com/dealer/Spreen-Honda-review-13000/

They probably deserve a little better ranking, but since they tried to cheat me by lieing to me they might as well get the lowest ranking.

Share on Facebook

Was this review helpful to you? Yes | No
izzygirl66
12/18/2011 10:13:04 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeremy

My Review of DCH Honda of Lemon Grove:
Completely met and surpassed all my expectations. Thank you for working with me. I would recomend this dealership to all my friends. You guys semed to make a deal happen even when I thought it couldn't be done.

Share on Facebook

Was this review helpful to you? Yes | No
Response from: DCH Honda of Lemon Grove
Added: 12/19/2011 9:00:14 PM
Thank you for your feedback. We're delighted that you had a great experience with us and our dealership. We feel that if we take care of your needs and Deliver Customer Happiness we can build a long-lasting relationship. We appreciate the opportunity to serve you.
Regards,
Kyle Nyswonger
GM

teresita_chavez
12/18/2011 12:58:16 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Raul; Lou;

My Review of DCH Honda of Lemon Grove:
Our experience at this DCH Honda of Lemon Grove dealership was unexplainable. From the moment we drove into the parking lot until the moment we left the parking lot. We were approached by the most friendly and professional sales person we have ever met, Raul. Despite his young age, his respectful,courteous,appreciative, and most of all professional personality gives this dealership a great reputation.

- Teresita Chavez

Share on Facebook

Was this review helpful to you? Yes | No
Response from: DCH Honda of Lemon Grove
Added: 12/19/2011 8:56:07 PM
Dear Terecita,
Thank you for the opportunity to serve your automotive needs. Raul and the entire Team here at DCH Honda welcome you to our family. Be sure to come and take advantage of your VIP benefits. We look forward to seeing you soon.
Regards,
Kyle Nyswonger
GM

programzeta
12/16/2011 4:00:54 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chuck, Chris

My Review of DCH Honda of Lemon Grove:
Even though I came in at 7PM on a weekday to look at a car, I ended up going through with the purchase that evening. They stayed later than they are usually open to finish up the paperwork required and to start getting the car delivered to the dealership for pickup the next day.

As a first time car new car buyer, I had a lot of questions about the process and was initially very nervous about such a large purchase. They were able to answer any questions that came up during the purchase process (and as a first-time new car buyer, I had quite a few questions!), and did so without making me feel stupid for asking.

I didn't know it at the time, but one of my relatives had purchased a car from another dealership but goes to this dealership for all of their car service - they're that good.

Share on Facebook

Was this review helpful to you? Yes | No
Response from: DCH Honda of Lemon Grove
Added: 12/19/2011 8:54:21 PM
Thank you for allowing us to take care of your automotive needs it is always a pleasure helping someone with thier first new car. The Team works hard to insure that we "Deliver Customer Happiness". Be sure to take advantage of your VIP benefits. I look forward to seeing you back at our store soon.
Regards,
Kyle Nyswonger
General Manager

Reviews 11-20 >>