DCH Toyota of Torrance

The service employee should enhance their customer service skills and provide clearer explanations regarding future services. As someone with no mechanical experience, I need a detailed explanation of service skills and provide clearer explanations regarding future services. As someone with no mechanical experience, I need a detailed explanation of what needs to be done or what parts need to be replaced on my vehicle, rather than just receiving an email or a piece of paper. While the information I received was somewhat useful, I believe it's more personal to be told in person what is necessary to fix my car. Additionally, all special coupons for services should apply to all vehicles in the household, not just one. Thank you More

Margaret kang explained all to me Did not oversell repair was done in a timely fashion repair was done in a timely fashion More

Very helpful and knowledgeable. Everyone friendly. It’s close to my house and I was able to get a ride. Everyone friendly. It’s close to my house and I was able to get a ride. More

Provides great quality service with newly incorporated deals without the added free meals that some other dealers provide. deals without the added free meals that some other dealers provide. More

Margaret was friendly and clear for everything. She quickly fixed the front right window cariburation at the check in. She quickly fixed the front right window cariburation at the check in. More

Great service department. Car was serviced quickly and Bryan Yoshida is a great representative for Toyota Car was serviced quickly and Bryan Yoshida is a great representative for Toyota More

The service advisor was friendly. I believe the service that was recommended was in fact necessary. Charges were approved by me before the service was started. The service was compl I believe the service that was recommended was in fact necessary. Charges were approved by me before the service was started. The service was completed in a timely manner. The only concern I have is a repeated problem where the cost of replacing the auxiliary battery on my Prius is quoted at a much higher price because of a misunderstanding by the service advisors of exactly where the auxiliary battery in my car is located. It is located in the engine compartment, not in the back with the power battery. I like having my car serviced at the dealer where I purchased the car, but overall I believe the service costs are higher than what would be charged at an independent service provider. More

Always great service when I take my Rav4 in. Work is normally performed in a timely manner. Work is normally performed in a timely manner. More

Great customer service. Everyone was so helpful and patient. Appreciate the team at the torrance location Everyone was so helpful and patient. Appreciate the team at the torrance location More

Seth provided excellent customer service. He thoughtfully outlined our options and didn’t pressure us into anything. He thoughtfully outlined our options and didn’t pressure us into anything. More