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DCH Wappingers Falls Toyota
Wappingers Falls, NY
8,783 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley.
LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE.
Rest assured that the car you get is the car you'll love.
No games.
No gimmicks.
No second-guessing.
This is the way car-buying was meant to be.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 8,783 reviews
October 27, 2020
Very good customer service! Knowledgeable, courteous and efficient. My entire experience was great!! I've been a regular at DCH since my first Rav 4 in 2005 and that was 5 cars ago! efficient. My entire experience was great!! I've been a regular at DCH since my first Rav 4 in 2005 and that was 5 cars ago! More
by woolleylady
Verified CustomerEmployees Worked With
Keith Halstead
October 27, 2020
They have always been reliable to work with. I find their sales and service departments to be a five-star experience.Vehicle is always presented clean and explanations are thorough. sales and service departments to be a five-star experience.Vehicle is always presented clean and explanations are thorough. More
by HDEVRIES919
Employees Worked With
Naeem Randall, Wadie Suleiman
October 26, 2020
The service was great and professional. The sell people really help my and treat my great and help get a car. Thank you for everything really help my and treat my great and help get a car. Thank you for everything More
by bsosa1
Employees Worked With
October 26, 2020
Service was completed as promised, and finished by the time stated. Friendly staff made drop off and pick up easy. Offered phone and email reminders. time stated. Friendly staff made drop off and pick up easy. Offered phone and email reminders. More
by robantenucci
Employees Worked With
Jason Hayes
October 26, 2020
Mike Newsham is the man!! One of the most straight forward and easiest purchases I’ve ever had. Quick, easy, and a pleasure. If you need a salesman, Mike is the guy you want. Everyone at the dealershi forward and easiest purchases I’ve ever had. Quick, easy, and a pleasure. If you need a salesman, Mike is the guy you want. Everyone at the dealership was kind and knowledgeable as well. Naeem in finance was amazing and provided all the numbers to make the best decision for finance options too. Ty DCH Toyota. Keep up the amazing work. :) another happy customer. More
by linz72685
October 22, 2020
Best service! DCH Toyota has the most professional staff. I wouldn’t take my highlander or Corolla to any other service station. This is the primary reason why I purchase my vehicles from DCH Toyota. I wouldn’t take my highlander or Corolla to any other service station. This is the primary reason why I purchase my vehicles from DCH Toyota. More
by francessurak
Employees Worked With
Evin Calderon
October 21, 2020
The service department did a great job with my car. They were able to get me in and out in a timely manner. I wish you offered more outside seating. were able to get me in and out in a timely manner. I wish you offered more outside seating. More
by ksaunders0
Employees Worked With
Maybe his name was Joe.
October 21, 2020
On 10-19-20 I brought my vehicle to dch Wappingers for a factory recall. While I was there I requested a nys inspection. The factory recall for the passenger front airbag went without incident, no problems. factory recall. While I was there I requested a nys inspection. The factory recall for the passenger front airbag went without incident, no problems. I was then approached by Evin from the service department who stated to me that my vehicle could not pass the inspection due to a broken plastic tab which is attached to the drivers side headlight assembly. I asked him what it would cost to replace the assembly. His response was $419.00 dollars.I obviously declined. He then informed me that the low beam headlight bulb on the passenger side was not working and should be replaced. I did agree to the replacement bulb. when it came time to pay at the cashier I was told that the bill for the replacement bulb was $54 dollars and change. When I questioned the bill Evin came back out and explained that the bulb cost $16.95 and the service tech gets $33.00 for labor plus tax thus totaling $54 dollars and change total. My argument was if I had known ahead of time the expense of the bulb I would have changed it myself. It takes about 2 minutes to change a headlight bulb. I reluctantly paid the bill because my argument fell on deaf ears with Evin. I then left the building to retrieve my vehicle. When I reached the vehicle I noticed my headlights were left on along with the fog lights even though the car was parked. Upon entering my vehicle I noticed that the passenger seat had debris left on it from the recall Replacement. There was also a couple of items on the floor of my vehicle which were in the glove box when I arrived there. Why? Needless to say I will never patronize dch Wappingers again.later that day I took my vehicle to another establishment and passed the inspection with no problem. 2021 was the year I was going to purchase a new Toyota from them but not now after this horrific experience. I’ll switch to Honda moving forward. More
by gmjm22
Employees Worked With
Evin Calderon
October 20, 2020
I was solicited by Toyota to schedule a service on my 2018 Highlander lease. Upon arriving, I was told that my ToyotaCare coverage had expired and that I would be responsible for the service charges. I d 2018 Highlander lease. Upon arriving, I was told that my ToyotaCare coverage had expired and that I would be responsible for the service charges. I didn’t think this was very fair. Toyota could have solicited me for the service prior to my ToyotaCare coverage expired, or have at least called to inform me of changes to my coverage. Allison was more than understanding and she made repeated attempts to speak with her sales manager regarding my concerns. In the end, Toyota agreed to cover all my service charges and even covered the cost of my state inspection. I really appreciated their excellent customer service and look forward to returning to Wappingers Falls Toyota for service appointments in the future. More
by jfulton86
Employees Worked With
Allison Croshier
