Dana Ford Lincoln - Service Center

My recent experience with the Dana service department was exceptional. I had a small problem with a light on my new truck and Joe Dunn took care of me right away, again! He is always the hardest working empl exceptional. I had a small problem with a light on my new truck and Joe Dunn took care of me right away, again! He is always the hardest working employee in the service department and always making sure that you (the customer) is being treated well and your problem is being handled. If you are in the service dept at Dana make sure you deal with Joe Dunn. More

The service team is very respectful & courteous. They did everything they could to repair my truck in a timely manner. When a problem came up, they tried their best to rectify the situation & in th They did everything they could to repair my truck in a timely manner. When a problem came up, they tried their best to rectify the situation & in the end pulled through. I will definitely be recommending Dana Lincoln Mercury in the future. And if I need any further repairs on my vehicles, I will return. Thank you. More

I came in for an oil change and inspection. After spending about 20 minutes with Steve, he had me in a new truck. In the 14 years that I've owned Ford vehicles (from a different dealer), this was th spending about 20 minutes with Steve, he had me in a new truck. In the 14 years that I've owned Ford vehicles (from a different dealer), this was the first time it was enjoyable. They were very pleasant, helpful, friendly, and went above and beyond what I would have ever imagined. I would highly recommend Dana to anyone looking for a new vehicle. Keep up the great work. More

everyone was excellent very friendly and helpfuland the new service manger was very friendly and he is doing a good job taking care of every thing new service manger was very friendly and he is doing a good job taking care of every thing More

Let me start off by saying I never complain about service anywhere and quite opposite, I will call owners, managers, etc of businesses I deal with just to tell them I was happy with whatever I received. But anywhere and quite opposite, I will call owners, managers, etc of businesses I deal with just to tell them I was happy with whatever I received. But with that said, NEVER in my life of purchasing 6+ cars has there ever, ever been such a horrendous experience. Without going into the full experience, I was purchasing their highest end truck when I confirmed SEVERAL times that it was a 'limited edition' they were bringing in from another dealership, but something didnt add up since the sales girl (no longer there) told me she researched the car and it was not. All my internet searches supported the same. I wanted confirmation via the window sticker that the senior manager initially told me he couldn't provide since it was a truck they were bringing in. Once I told him I would not purchase it there if I couldnt see a sticker, miraculously he faxed one over to me in about 10 minutes but forgot to remove the other dealerships name from the bottom!! Of course, I called that dealership and they said 'NO' it was not the limited. Once I politely confronted him, he got indignant and HUNG UP on me. Would you want this person helping you or representing your business? I then went to Flemington Ford in NJ (had the best experience of any dealership I have ever dealt with) as SEVERAL people on the Island recommended them and after exhaustive research they were able to find me one. After a few months, my car needed a SIMPLE update to the map/direction system so my Flemington sales person said it was really standard so to bring it here. It took 3 days AND CAME BACK WITH SCRATCHES ON THE FRONT BUMPER. Couple that with it covered in mud outside and in the drivers seat and my tire pressure light on I was outraged, yet remained calm. Bottom line is I brought it back AGAIN for body shop work, cleaning and to reset the tire light I told was just a computer adjustment. 3RD time there, scratches were fixed, car FILTHY and light still on. Once again, I was apologized to for the dirt and they would send somebody out to pick it up and bring it back which didnt happen for two weeks. Following this I brought my car to a gas station only to find that a VISIBLE nail was in my tire, hence the reason for the light. 4 WEEKS LATER they have FINALLY fixed the tire and have cleaned it!! Seriously, I have heard horror stories from people on the Island which is why Flemington (on average) sees 1 person a week from here!!!!! More

the throttle body on my ford edge was not working the engine light was on, while i was there they recomended that i change my oil.Everything was taking care of promptly I would like to thank ford for engine light was on, while i was there they recomended that i change my oil.Everything was taking care of promptly I would like to thank ford for hiring people that care about the customer,I will definitely recomend this dealership to my friends and family More

The service representative named above was very helpful with the intake process of my problem with my auto. He was friendly and courteous and was knowledagable when I described to him what the problem was with the intake process of my problem with my auto. He was friendly and courteous and was knowledagable when I described to him what the problem was with my auto. My problem was quickly diagnosed by the service mechanic. My car was repaired and returned to me very quickly. Both, service representative and mechanic who diagnosed the problem should be commended. They are a credit to your dealership. More

everyone so far at the dealership has been friendly and helpful and this is my second vehicle purchased at dana motors. when i have called for service they were very accomadateing and any issues i had with helpful and this is my second vehicle purchased at dana motors. when i have called for service they were very accomadateing and any issues i had with my vehicles they were attended to with out any appointment More

Understanding the economic times, I think the oil change was a little pricey, labor included, around $45....since they are the only FORD dealer on SI, I really don't have a choice. I wouldn't trust a "quik was a little pricey, labor included, around $45....since they are the only FORD dealer on SI, I really don't have a choice. I wouldn't trust a "quik lube" so my only option is DANA. That being said, I know they are reputable, so I will be back. More

I needed a part for my 09 Fusion. Anthony was very quick, courteous and helpful in giving me the correct part. I was surprised he gave me a follow up call, when the part came in. I look forward to working wi courteous and helpful in giving me the correct part. I was surprised he gave me a follow up call, when the part came in. I look forward to working with Dana Ford using Anthony for my next needed part. By the way, if you need a part ask for Anthony. He is a pleasure to work with. More