Reason for Visit: Sales (Used)
I recommend this dealer: No
My Review of Dancy-Power Automotive Group:
Bait and Switch. A 2008 advertised as used - one owner, turned out to be a Demo - never titled - marked as "new" on the paperwork. The car was advertised online at one price, but upon coming to the showroom, the dealer/owner attempted to charge for options that were already on the car - and visible in the online ad. The dealership only honored the Internet price after we quoted sections of the NY Attorney General's Office Car Dealers Guidelines that addressed the illegal practices, consulted a lawyer friend, and threatened to contact Honda and file a report with the NY Office of Attorney General!! My husband actually left the dealership planning to wash his hands of the experience, called me to say he was getting cell calls from the dealership, and I called the dealership back and spoke with the the dealer/owner. The dealer/owner offered the car at the internet price, and offered an apology and said we would only be charged tax, title and registration fees. I called my husband back and he returned to the dealership. However, as a "service" to clients, the dealer/owner said he would take care of registering our car - we live in PA - it turns out the registration fee was almost 10X what my state charges - $350.00 as opposed to $36.00. When I contacted the PA DMV two days later, I was told that NY car dealers are not supposed to register PA cars. Whatever the salesman/owner did may actually slow the registration process - if he actually sent it in at all. We have no way of knowing until/if we receive the registration in the mail. Also, there was a standard part that was missing from the car, which the dealer/owner said was not in the car when he got it, and he refused to authorized a replacement purchase because he said the price we paid for the car was too low. Additionally my husband arrived at the dealership at 10:30 a.m., and did not leave until 6 p.m., the deal took over 5 hours to complete - and we have exemplary credit.
I will be contacting Honda regarding this dealership and I the NY OAG.
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