Danvers Ford

On 7/27/2011 I visited the parts department at Danvers Ford twice for parts for my Ford F150. Both times the sales/counter person was Bill Tibbets and both times he was professional, friendly and helpful Ford twice for parts for my Ford F150. Both times the sales/counter person was Bill Tibbets and both times he was professional, friendly and helpful. His advice saved a lot of time and effort. Good customer service More

Visited the dealership twice in the past two weeks. Each time it felt as though I was bothering the staff. On the first visit, I walked through the front door and two sales people looked down – the manager time it felt as though I was bothering the staff. On the first visit, I walked through the front door and two sales people looked down – the manager had to tell a salesperson to help me. When the sales person and I were on a rode test he was professional (1st visit). The second trip (second time in the dealership) a different sales person was average at best - average professionalism. Toward the end of the 2nd visit the dealership valued my trade 1,500 less than the other four dealerships I visited. The sales person actually tried to tell me why my vehicle was not worth more...he didn't know I had the appraisals from the other dealerships and checked with KBB before I began my search for a new car. Here's the unethical part...he told me they would attempt to sell my trade at twice the amount they were offering. Overall, this dealership doesn't inspire confidence or seem to offer customers much. They are a smaller dealership and they act it. They seem to be built around trying to make a sale and devaluing trades rather than creating a network of satisfied customers. Check other Ford dealerships before going to Danvers Bored, er...Ford. More

I have never been so unlucky as to run into a dealership with such surly and unfriendly service as Danvers Ford. My car was given back to me with trim pieces missing, and when I tried to rectify the situati with such surly and unfriendly service as Danvers Ford. My car was given back to me with trim pieces missing, and when I tried to rectify the situation I was greeted with nothing but excuses and attitude. "You came too early, the mechanic isn't in today, the car wasn't ready but you were here" etc etc. I will recommend all of my friends to drive the extra distance to another dealership rather than suffer the same level of service that I received. More