Darcars Chrysler Jeep Doge of Marlow Heights

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Darcars Chrysler Jeep Doge of Marlow Heights:
I had a positive (sales) experience in August 2007. I negotiated my prive via email with the "internet sales manager" and picked my vehicle, by VIN, while on-line. We made an appointment and when we arrived the vehicle was out front and cleaned up. Matthew greeted us, gave us the keys, and left us alone to check out the new van. When we were ready, Matt took a copy of my license and took us for a test drive. We agreed to buy the vehicle and Matt left to get the paperwork started. The paperwork came back as price plus fees (destination charge) and, when I made it clear that my negotiated price had included that fee the correct adjustment was made.

My only real complaint is that we waited over 90 minutes to go back to the contracts department for ALL the paperwork. When we did finally go back to the office it was a smooth and easy process. Gigi offered the Extended Warranty (at an incredible $2,995) and when we declined she was not pushy at all. When the paperwork was complete, Matt took me to the gas station and bought our first tank of gas.

MSRP: $28,880
Megotiated price: $20,270
Plus tax/tag/title and a $100 processing fee
Out the door: $21,900.50

All told, a positive experience.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Darcars Chrysler Jeep Doge of Marlow Heights:
I left my 2007 Jeep Compass overnight for service at the body shop, for paint discoloration on the hood on 20 May 2007 for service on 21 May 2007. I was told by George in the service department there would be a heat treatment done that should correct the problem and it would only take 4 hours and I could pick-up my vehicle the same day. I indicated on the drop box form I would be calling for an update at 1pm. I called and Ms Koehnlien answered. I asked what time could I pick-up my vehicle. She was extremely rude and smart aleckly with her answers to me and indicated my vehicle had NOT even been looked at yet. I arrived 10min later to pick-up my Jeep. I spoke to the Service Manager, Frank and told him what happened. He met me at the Body Shop at which time I spent @2hrs waiting to resolve this issue. My vehicle was finally looked at and I was called at home @4:20pm and told pictures were taken and I would be notified when I can re-schedule for my vehicle to be left @3-4 days for repair because the buffing did not work. I did receive a trite apology from Ms Koehnlien. Also, once I got my JEEP home I noticed 2 scratches on the drivers’ side and a dent on the passenger side. I purchased a maintenance package for $875.00 on April 7, 2007 from this same dealership and I still have not received any type of proof of purchase (such as a card I should present when I come in for service) other than a receipt. I will NOT RETURN to this location for ANY service related issues!!! I am a new customer to the JEEP family and if this is any indication of future service--I will NOT recommend JEEP to any family, friends or enemies.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Darcars Chrysler Jeep Doge of Marlow Heights:
Went to the dealership and was greeted by an overweight, sloppy gentleman with a missing front tooth. Put me in a car that I NEVER test drove. Service department scratched the whole hood of my car while taking off the plastic. Was told to go home and come back the next day so they could sand it out. 2 weeks later, I'm still driving a scratched car through no fault of my own and have yet to have the problem resolved efficiently. The general sales manager could give a damn and has been of no help. This was my first car buying experience and I will NEVER go there again and would NEVER recommend to anyone.

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