Over all a great experience turned BAD !!! Mark Lindenauer was a great guy to deal with and got our deal done hassle free on our 2011 Chevy Silverado. Very proud of our truck. 3 days after we get home and we are cleaning it again and find nicks in the windshield, one of them pretty big and starting to spiderweb. Called Mark and he told us to bring it up. We got there to be told he pulled a report and found the windshield had been repaired once. We would have to schedule to make ANOTHER trip from Eaton to Troy to have it fixed. A simple phone call to tell us to schedule it and then bring it would have been a great way to save my gas and mileage. Anyway yes they did replace the windshield at no cost. But we bought it with the chips no knowing it. They looked like splattered bugs at first.
Then check engine light comes on. Take the truck back up there and was given a report called a workbench that had work done on the truck engine and recalls. That were NOT on the car fax. We went up yesterday 6/18/15 to pick the truck back up and our sales person was off which was fine. BUT we had to pick up the truck in the NEW vehicle department ? The truck is used so we needed to talk to Used Manager about the truck. I was very upset due to the fact we had to pay $100 for this repair. on the repair ticket it said code wasn't cleared ? So we didn't know what that was to mean. The New Cars sales manager did help us out trying to figure out a few questions. When we go in our truck noticed one of the things that was to be checked and fixed was the outside temperature gage. It reads 77 all the time. Went over to talk to the used car manager since we bought a Used truck. "doc" was his name. Very rude to my husband, yes my husband was upset but I walked into this office after a few minutes of the conversation and this "DOC" was sitting there yelling and screaming at my husband and flying his hands around. Manager mind you. I don't care how upset someone is if you are a manager your job is to listen and try to help. He let us know it is "OUR TRUCK" and he didn't have to fix anything. I said so I guess I need to contact BBB and he said yes I guess you should. I said better yet how about an attorney. His reply. Sure good luck to you.
Returned to new car sales manager which told my husband he would have General Manager call him today. It's after 2 P.M. and absolutely nobody has called. So on to the next step I assume. That is making a LONG worse story kinda short. BBB and I have a name of attorney to talk to since Car Fax doesn't match Workbench report.
Also I did have a good experience at first so I recommended a friend and told her to ask for Mark. They went up there and asked for Mark but for some reason he didn't get to be their salesman because the person dealing with them wanted the sale. They bought 2 vehicles that I was told by Mark if the salesperson would have told him he was to get the sale I would have gotten Money. Like $100 but another dishonest sales person
I Recommend This Dealer:
Mark Lindenauer, Doc Morgan
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