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Dave Mungenast St. Louis Honda - Service Center

St. Louis, MO

4.8
578 Reviews
Call Service Center (314) 894-1330

578 Reviews of Dave Mungenast St. Louis Honda - Service Center

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May 21, 2024

My new car experience has been a total nightmare. The accord touring hybrid i bought has had a host of issues and failed to meet basic expectations. The dealership general manager seems much more i More

by danschroeder912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Davies
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Dave Mungenast St. Louis Honda responded

Dan, Thank you for sharing your experience with us. We sincerely apologize for the issues you've encountered with your Accord Touring Hybrid and for any frustration this has caused. Your feedback is incredibly important, and we deeply regret that your experience has not met your expectations. We understand the severity of the situation and have taken your concerns very seriously. Members of our management team have already been in contact with you to offer multiple solutions, including filing a case with Honda, addressing the issues through our service department, or buying the car back at fair market value. Our goal is to ensure that you are fully satisfied with the resolution. We appreciate your patience and are committed to resolving this matter to your satisfaction. If there is anything further you need or additional concerns you would like to discuss, please do not hesitate to reach out directly. Your satisfaction remains our top priority, and we are here to support you. Thank you for bringing this to our attention, and we look forward to making things right for you. Best regards, Dave Mungenast Customer Service

May 21, 2024 -

danschroeder912 responded

I was asked about getting into something different, I then provided what I'm looking for. Then for whatever reason was told to look elsewhere. If you can locate what I'm wanting perfect, then we can address how to properly take care of things. I really liked that option and i would love to see it happen.

Helpful
May 18, 2024

I always have fast and great service with Gary and I was also able to get a lawnmower part I needed right behind the dealership. More

by KRISTEN62901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Opitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Dave Mungenast St. Louis Honda responded

Kristen, Thank you for taking the time to provide some feedback! We are happy to hear you could take care of two things at once! Dave Mungenast Customer Service

Helpful
May 18, 2024

Always prompt and honest, letting me know what needs to be done next is helpful. More

by MICKIE24K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Opitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Dave Mungenast St. Louis Honda responded

Thank you so much for the feedback! Dave Mungenast Customer Service

Helpful
May 18, 2024

Joe was great. He answered all my questions and clearly communicated throughout the entire process! More

by CODY_CASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Caruana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Dave Mungenast St. Louis Honda responded

Cody, We appreciate to your feedback and business in our service department! Dave Mungenast Customer Service

Helpful
May 15, 2024

Tracy and the team at Mungenast consistently provide excellent service and take very good care of my car. Thank you! More

by STEPHANIE.MEYER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Dave Mungenast St. Louis Honda responded

Stephanie, Thank you very much for choosing to service your vehicle with our dealership! We hope to provide you with exceptional service for years to come! Dave Mungenast Customer Service

Helpful
May 12, 2024

Easy to make appt Prompt response to performing services needed Employees friendly and professional Informed when vehicle ready for pickup Coupons applied for eligible services More

by BETH.MOTHERSBAUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Dickens
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May 24, 2024 -

Dave Mungenast St. Louis Honda responded

Thank you for your positive feedback! We're glad to hear that making an appointment was easy and that our team provided prompt and professional service. It's wonderful to know you found our employees friendly and appreciated the timely updates and application of coupons. We look forward to serving you again in the future! Dave Mungenast Customer Service

Helpful
May 11, 2024

The service representative discussed everything well and when additional service was recommended as they were checking the car, he explained what they would be doing as well as the time it would take. It w More

by PATMARINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Linder? Listed as Advisor. He deserves 5 stars
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May 24, 2024 -

Dave Mungenast St. Louis Honda responded

Pat, Thank you for your kind review! We’re pleased to hear that our service representative provided clear and thorough explanations about the recommended services and the time required. It’s great to know that everything was completed promptly and that you felt your car was safe and secure. Your satisfaction with our service means a lot to us. We look forward to assisting you again in the future! Dave Mungenast Customer Service

Helpful
May 10, 2024

They were great very helpful and explained everything. Got me a loaner car since it was for two recalls that would take all day. More

by tpdncr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't remember
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May 24, 2024 -

Dave Mungenast St. Louis Honda responded

We're so glad that we were able to go above and beyond your expectations! Thank you again for the business! Dave Mungenast Customer Service

Helpful
May 10, 2024

Always happy with their service work and how quickly it is fone.Very knowledgeable and friendly. More

by WESTY02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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May 24, 2024 -

Dave Mungenast St. Louis Honda responded

Awesome to hear you had a great service visit! Thank you again for the business! Dave Mungenast Customer Service

Helpful
May 10, 2024

Clean and Comfortable. Friendly staff. Prompt turn around. Good review of services and explanation of when to return. More

by GLAMDOC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
have worked with many of the people above and always got great service
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May 24, 2024 -

Dave Mungenast St. Louis Honda responded

Thank you for the 5-star review! We are thankful you choose us for your service needs! Dave Mungenast Customer Service

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