My Review Of David Maus Toyota:
Over the past few months, my 2001 Toyota 4-Runner had been having an over-heating issue that was traced to leaking coolant. I learned that what seems to be the solution to that problem is not always so clear. We replaced radiator, hoses, etc., and the service department, I'm sure, did the necessary steps that should be taken. Regardless, my vehicle was soon diagnosed as having coolant entering into the oil, and was given the death sentence. I was very disappointed, and frankly, upset with the service department for not diagnosing the real issue sooner. My thought was that the vehicle still had a good life to go, which was motivation for me to stay on top of all service needs.
My wife and I were not mentally prepared to purchase a new vehicle at this point, and were faced with the need to fill the transportation void, going into a weekend. My service rep, Glenn Nidhan, who I really like, suggested I speak with Shawn Sandiford. My wife and I met with Shawn at the dealership on Saturday evening, with an interest in one of their vehicles that I earlier viewed online. I felt bad for Shawn, as neither my wife, nor I, were in any kind of mood for this meeting. After seeing the car, and taking the test drive, Shawn asked us to have a seat in the showroom while he worked "numbers", taking into account whatever value our vehicle might have. In retrospect, I doubt many could have kept us there through this process, as I am sure we were looking for a reason to blow. He returned with a trade-in value, that I thought was low, and bottom line purchase price that was much more than I wanted to commit to. He asked if we could take just a minute to let him go speak with another gentleman, who we would later meet, Billy Simcox. My wife and I decided to get out of the building and take a walk through the lot. A few minutes later, Shawn brought Billy out to meet us and explain the numbers, particulary the trade-in value placed on our vehicle. Again, Shawn's personality diffused the situation, and kept us on the property. Billy was also terrific. I felt totally disarmed by the approach of these two gentlemen, and really appreciated it. Bottom line, after a little give and take on both sides, my wife and I felt comfortable making the decision to go forward with the cash purchase of the car that evening. We had no intention of doing that when we set the meeting, and didn't even bring our checkbook. FYI - Shawn did follow us to our home that evening (10 PM) to make sure they got the check:)
We really appreciate the David Maus dealership priority of 'Whatever It Takes'. It was truly on display that weekend. Thank you!
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