Over the past few months, my 2001 Toyota 4-Runner had been having an over-heating issue that was traced to leaking coolant. I learned that what seems to be the solution to that problem is not always so clear. We replaced radiator, hoses, etc., and the service department, I'm sure, did the necessary steps that should be taken. Regardless, my vehicle was soon diagnosed as having coolant entering into the oil, and was given the death sentence. I was very disappointed, and frankly, upset with the service department for not diagnosing the real issue sooner. My thought was that the vehicle still had a good life to go, which was motivation for me to stay on top of all service needs.

My wife and I were not mentally prepared to purchase a new vehicle at this point, and were faced with the need to fill the transportation void, going into a weekend. My service rep, Glenn Nidhan, who I really like, suggested I speak with Shawn Sandiford. My wife and I met with Shawn at the dealership on Saturday evening, with an interest in one of their vehicles that I earlier viewed online. I felt bad for Shawn, as neither my wife, nor I, were in any kind of mood for this meeting. After seeing the car, and taking the test drive, Shawn asked us to have a seat in the showroom while he worked "numbers", taking into account whatever value our vehicle might have. In retrospect, I doubt many could have kept us there through this process, as I am sure we were looking for a reason to blow. He returned with a trade-in value, that I thought was low, and bottom line purchase price that was much more than I wanted to commit to. He asked if we could take just a minute to let him go speak with another gentleman, who we would later meet, Billy Simcox. My wife and I decided to get out of the building and take a walk through the lot. A few minutes later, Shawn brought Billy out to meet us and explain the numbers, particulary the trade-in value placed on our vehicle. Again, Shawn's personality diffused the situation, and kept us on the property. Billy was also terrific. I felt totally disarmed by the approach of these two gentlemen, and really appreciated it. Bottom line, after a little give and take on both sides, my wife and I felt comfortable making the decision to go forward with the cash purchase of the car that evening. We had no intention of doing that when we set the meeting, and didn't even bring our checkbook. FYI - Shawn did follow us to our home that evening (10 PM) to make sure they got the check:)

We really appreciate the David Maus dealership priority of 'Whatever It Takes'. It was truly on display that weekend. Thank you!

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Today, I had a quite amazing experience at this dealership. The salesman,Tyler, though very young was incredibly equipped and as talented as any seasoned salesman that I have ever had the chance to enocunter. His abilty to establish quickly, a deep connecting with a prospect, has me thinking that although I live in another county in FL, I need to find a way to make my purchase from this talented, knowledgable yet truly humble and engaging young man.
I am blessed to have run a multi million sales organization myself for thiirty years and would steal him away quickly if I could except he is apparently VERY loyal and attached to his current dealership, which is also quite admirable.

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Oil change took more then 2 hours. If you want to come for oil change at David Maus Toyota that the only thing u can put in your day planner.

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I have had a horrible experience at Daivd Maus Collision Center. Geico recommended I go there after an accident to fix my car. They did not keep me up to date on how my car was doing for two weeks and after receiving my car back from them my car came back in worse shape than it was when dropped off. Now that my car is not working properly, and has many saftey hazards due to the repair, the customer service representative said it is not there problem and it wasn't accident related. Do NOT go to David Maus, if they treat their collision customers like dirt, I can only imagine having a problem with a new car purchased from them. Take it from a central Florida nurse and go somewhere else. Terrible experience and terrible customer service.

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I just bought my second new car from David maus Toyota and I am very satisfied. I hate to buy cars, but they make the experience pretty painless. Tyler was straight forward. The quote that I got was what I bought it for--no problems with increased prices, etc.

Everyone was friendly and courteous---If I am buying a Toyota, I going to David maus--that is for certain!

I have sent a few people over the last year to David maus and everyone had a great experience.

*****Keep in mind---just like anything else, people are more inclined to post bad experiences. Both of my experiences with them have been great! I highly recommend them! I hate buying new cars, but they made me feel pretty comfortable.

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Bought a Camry from Ben, love the car no hassle . Ben was very honest and helped with choice. We were looking at wrong vehicle and he suggested a perfect Camry! Awesome.

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My wife and I had been saving for a new Toyota. With the price of gas unstable and not comming down anwhere the $1.50 it should be we started comparing Hybrids. We have Toyotas so that choice was easy. We compared and coresponded via the internet to several local dealers comparing prices, checking book value for our trades and what other dealers were selling our used cars for. Mark Dalton at David Maus Toyota was the the sales person whom I was corresponding with. My wif and I made appointments with 3 dealerships, the first on a Friday night, no deal was made, we were not even close. We went to David Maus Toyota on Monday for our appointment with Mark Dalton. Via our correspondence Mark was familiar with what we were looking to buy, we talked briefly and he took us out to the lot to look at a New Camry Hybrid and also a 2013 Corolla. My wife and I found and test drove the cars never leaving the lot because we had tested these same identical cars and the previous dealership on Friday. We knew how the handled on the road just wanted to listen for any factory noise in the cars, they were fine. Mark asked to see our 2 cars that wer were trading in, a Corolla and a Camry, very low miles and well kept. We went back inside the dealership and Mark proceded to fill out the standard paperwork, we explained to Mark what we were wanting in the deal and Mark listened, our homework was done, we had the numbers to back up our claims. He brought back a offer for the 2 cars and we talked. Mark Dalton got the exact same deal done that the other dealership said was impossible! Mark was tremendous, he negotiated in good faith never making us feel that we were unreasonable or what we were asking was impossible. We left that day with 2 new cars and a much better feeling about car dealerships because of Mark Dalton and David Maus Toyota. When David Maus states on his commercials " we will never loose your business over price" you can believe him, and when you have great employees like Mark it makes it work.
Pat

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Called for a quote for a synthetic oil change, was quoted $61.00. Another Toyota Dealer quoted me
$65.00, so I go to David Maus, the first problem was waiting for someone to help me when there are all kinds of employees standing around, two guys with ear coms walk by and don't even say someone will be right with you, finally a service person shows up and I ask for an oil change(synthetic), They took my truck did an oil change and when i went to pay it was $96.00. when i ask why it was not $61.00 was told they used a more expensive oil.
I had heard there service was good but I would not recommend to anyone to go to this dealership for any reason, I stopped going to this dealer years ago for there bad service, and was giving them another chance. My mistake

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The first 2 people I delt with were GREAT, then they put me with Tim who basically called me a liar and said that my friend could not have gotten the rate I told him.

If you are a woman stay away from this dealership.

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We had a great experience from start to finish. Francisco was our salesman and he provided us with excellent service. Chase Hite was our finance person and he made that experience very pleasurable. That is normally the part of the process that we dread. Our customer care rep was great as well. We had to bring the vehicle in for a minor service issue the following Saturday and everything went off without a hitch. From sales to service a very good pleasant ride.

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