David Maus Toyota

Reason for Visit: Sales

I recommend this dealer: No

My Review of David Maus Toyota:
30 days after I've taken my Toyota I receive nothing in the mail, no phone call but one day at work I was left a message by finance (didn't even say his name)saying that I had to return the car. Gave me no reason why this had happened.

For 6 days I'm left fretting trying to get a hold of someone and being constantly transferred and getting no where.

I had the means and the proof to make payments to the car it's the whole reason why I imagine they'd even let me drive out of the lot with it. I had to drive all the way over there to finally talk to someone come to find out that they had neglected to tell me that the bank that had accepted me was different than the one that I had made signatures for when I had originally said yes to buying the car.

All the time you see in the commercials how they will do anything to earn your business, they can start by teaching their finance department a thing or two about customer service.
You DO NOT call somebody up and deliver them such horrible news when it's not backed up by solid evidence, don't even leave a name or phone number where they can be reached or anything.

I will not come back to David Maus nor recommend it to anyone that I know.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of David Maus Toyota:
Every negative thing you read about this dealer is true. We went to this dealer to price a new 2009 Toyota Camry. When we got there we were greeted by lot attendant who nicely showed us the Camry section. Then tried pushing us towards the used cars section even though we told him we were looking for new cars only. When we found a new Camry we liked with all the options (LE, 16" Enkei rims, tint windows, leather seating and Toyoguard) we were given the total out the door price of over $27,800. We asked about rebates and were told that at the time there were no rebates and that they could not lower the price any because that would be at a lose to them. We then asked how it was possible that Toyota of Orlando was offering pricing of the same car for $21,900 which was much lower that what they were offering in pricing. The Sales Manager Chris S. told us that there was "no way" Toyota of Orlando was actually selling the same car for less and he then went to the computer and pulled off the pricing list of Toyota of Orlando pricing from then internet. When I explained to him that the pricing on the internet was that the same for every Toyota site and generic he readily dismissed the idea of a lower price. Once again they tried to push us towards a used car with high mileage but at a lower price of $19,000 plus tax, tag and dealer fees ($21,000). After again telling them we were only looking a a new vehicle they suggested we buy a entry level Toyota Camry CE with no options but tinted windows...the total price was $22,900. The Sales Manager told us that the only way Toyota of Orlando could show lower prices was that they were taking off rebates for recent college students and recent military members and that Toyota of Orlando’s pricing was an advertising trick. The Sales Manager told us that they all get the same cars for the same prices and that no one could offer the car we wanted for a lower price than what he was offering. He then stated that is why they move over 600 vehicles a month because of their "fair" pricing. After trying to get us sign with them we then told them we would think about it and possibly be back and we then exited the dealership. We then went directly to Toyota of Orlando to see if their pricing was fake like we were told at David Maus Toyota and using discounts and rebates from college students and military members......needless to say we walked out of Toyota of Orlando the same day with the exact car we first wanted at David Maus Toyota for a price of $21,817 minus the window tinting. I really doubt that the window tinting cost the difference of $6000!!!! Summary don't go to David Maus unless they are willing to knock off about $6000 - $8000 their sticker price or go to Toyota of Orlando where they really are the best in the SouthEast!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of David Maus Toyota:
We went to David Maus Toyota to look at an auto Camry XLE to replace my current 5-speed (wrist injury). I made it clear to them that I was also considering an Accord EX-L but wanted to give the Camry a chance since for me it was nearly a wash. They took the keys for our trade and came back with unacceptable values for the trade and refused to budge on the Camry. I took this as a sign that I should leave and go next door to buy the Accord. They refused to give our keys back for 15 minutes while they kept coming back with slightly lower but still too high of an offer. We finally got the keys back and promptly went over to Courtesey Honda and bought that Accord with no issues whatsoever.

I had bought a 2003 Tacoma from David Maus before and that was a pleasurable experience but it seems they have failed to maintain their good business practices.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of David Maus Toyota:
I just drove 30 miles (one way) to go to this dealership, to test out "doing whatever it takes to earn YOUR business" or "price and payment in 15 minutes" or "empower all of our employees" or "we never want to lose your business over price"
I set up my appointment through chat on the internet. The ONLY reason I was willing to give a 3 for friendliness and customer service is because of Keel Herrerra. He has a big future in sales....at another company. He never once seemed fake or acted like he yearned for my money, he was well mannered and playful with my very active son and involved him. That's about where it stopped. Keel ended up dealing with a finance guy named Steve. Keel had to ask several times about other options I may have for getting a car. The credit was mediocre at best (although plenty good at other dealerships) and my trade-in was $1500 less than what was offered at other dealerships. The price on the car would not budge. The selection of the brand of car was very limited. Steve came out and simply told me what I wanted was not within his ability (on their smallest, most stripped vehicle) and he would looking at nearly twice as much per month as expected. Although, I must add, other dealerships played with numbers and got me close. Steve had that "toyota elitest" attitude. My favorite was his closing comment "when something changes for YOU give us a call" APPARENTLY, WHATEVER IT TAKES TO EARN MY BUSINESS MEANS SOMETHING MUST CHANGE FOR ME. He in no way was empowered, obviously, Keel Herrerra was not empowered. Keep in mind folks, those slogans you hear every night on Central FL television are just that SLOGANS they mean nothing. Honestly, if they did not make such high claims I wouldn't have expected as much and not be as aggravated I drove so far to get there. But, the owner tosses out that quirky dorky smile, points his two fingers at us and tell us "our goal is to never lose your business over price". Its not true. They are like every other car dealership, there is nothing that stands them apart from anywhere else. Please know who is talking to you when they tell you these slogans and understand there is nothing different about them. My favorite part of the night was Keel told me at the beginning, "we just want to get you in a car. We know when you drive off you're going to tell 5 different people about your experience" The funny thing is, I did call people. 8 different friends (and now this) were called as I was beyond frustration on my long 30 miles trip home...I can assure you, none of those 8 will shop there. Funny how that works.

Thanks for reading. If you're looking to negotiate, this is not the place for you.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of David Maus Toyota:
Run away from this dealer! I went to David Maus Toyota to purchase two new yaris'. The first salesman was very nice and then the deal went South real quick. The sales manager...the other Maus brother (not david)came over and basically started fast talking numbers to me. Well, we finally made a deal but I was headed on vacation for the next two days. I told them I was glad we had reached a deal, but I wanted my wife to come in and test drive the vehicle the day after our vacation (2 days later). If she liked it, I would sign and drive the cars. I was told the deal we had agreed to was for that initial day only. OK... no problem there. They can keep there two cars if that's the way they do business. They lose out on ~35k and i get to keep my self respect and give my business to a dealer who is hopefully a bit less sleazy!

Later...

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Reason for Visit: Sales

I recommend this dealer: No

My Review of David Maus Toyota:
Looks like I'm one of the lucky ones. I walked out of this dealership after a single test drive. I can say nothing of price, service...only a sales experience gone bad. The sales person, Michael, greeted me with a, "Hello welcome to David Maus Toyota. Are you going to buy a car today?" I should have just gotten back in my car then and left. Wanted to drive a Prius though and I did. Nice car--will definately buy it at another dealership. Spoke with Michael about the vehicle after driving it and mentioned I wanted to test drive a model with a different suspension system than what they had on the lot. In his "expert" opinion he told me, "You don't have to test drive that you drove this one." When I requested a brochure and his card he brought some arrogant sales manager who wanted me to sit down with him and talk. I walked out with no brochure and no card.

I will never give them my business and will make sure I steer friends and colleagues away from this ridiculous dealership.

Apparently, David Maus won't do whatever it takes to earn my business because he can't even train his employees on how to listen and work with customers.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of David Maus Toyota:
My car was struck by lightening and my check engine and alternator lights were on. I took it to David Maus Toyota for service. They told me that it would cost $100 for diagnostics. Then they called and told me an oil sensor was bad and it would cost $400. Later that day, they said that my brain was scrambled and it would cost $1100 in advance to order, and up to 2 weeks to get the part. They told me the car was not safe to drive.
I returned the next morning to test drive new cars and know what I would have to ask the bank to finance. The salesman, Joe Ciolla, told me I could drive the car home if I let him start the paperwork, and they would just tear it up when my bank loan came through. They kept us there all day, used my husband's bad credit when I told them not to, and wanted to charge us 16.9% interest. They offered $300 for my trade in that I had just paid almost $400 for repairs on. We walked out. Joe called that night to tell me he had transferred all of my belongings to the car I had looked at.
I ordered a used brain on line and called them the next day to tell them I was picking up the car. I was told repeatedly that they had no record of my car being there. I was even told by one person that he had walked through the entire service area, and my car was not there. I went there myself and talked to a service rep who found my car on the computer with no problem. He talked to a service tech and they walked into the service area. When he returned, he told me the car wouldn't start.
I called AAA and had it towed to my house where we found that the computer was unplugged. When plugged in, it started right up and drove fine. THEN since my birthday was coming up, my husband went to renew my registration. Even though I had the title, he was told that it was being transferred and I couldn't renew it. I called and got the run-around for a week before I reported them to the State's Attourney General. This did get their attention. I encourage everyone to complain to them since now they are being investigated.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of David Maus Toyota:
my wife and i purchased a car from a friend/ we knew its condition and it wouldnt last us long/ it was on its last legs and we decided to get a xb/ shortly after that we got a call that we had been approved for a no down payment new car from david maus/ upon ariving there our car died and wouldnt turn back on/ we went in and the guy we called that told us our credit was stellar told us we needed a down payment of at least two grand to get even a decent deal/ we had to get a car that day and he knew it and they exployted it/ our xb is a 2005 with huge miles and no extras and they said we would get three free oil changes but when we went in the for the first one they couldnt find that on record/ we like our car but not being charged MORE then the price of a new one because they had us at a disadvantage/ I KNOW we signed on it but now we wont ever be in a situation like this again and certainly not involved with any dealership that we arent completely comfortable with!/

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of David Maus Toyota:
We had done a lot of research about the cars before we went. We had gotten pre approved for financing and even received advise from our credit union who recommended David Maus Toyota. After reading the reviews everyone else placed, it is difficult to believe we went to the same location. It was the best car buying experience I have ever had.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of David Maus Toyota:
We purchased a 2006 Infiniti with 22,000 miles. Less than 3 months later the car completely stopped on my son with a bad clutch and fly wheel. The chatter that my 19 year old son heard and questioned the salesman during a test drive was a normal sound according to the salesman. The infinity dealership who is replacing the clutch and flywheel at a cost of $1900 said that sound meant the clutch was on its way out. It was a lemon and they new it. They take no responsibility. They are typical of a "used car salesman" mentality. It's only about selling cars. I will never ever go back to David Maus and no one else should either. The will do "anything" to earn your business.....even lie or "skirt" the truth.

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Reason for Visit: Service

I recommend this dealer: No

My Review of David Maus Toyota:
This is the third and final bad experience we have had at David Maus.
We tried to buy a car there and they couldn't come close to the deal we got at Central FL Toyota. Their dealership is much closer for service though so we went back for oil changes. My 18 year old son took the car in for me. They saw a young kid and immediately started taking advantage of his inexperience - a $80 oil change! Until my husband showed up, then it turned out that the first oil change is free.
They have done the upsale or too high pricing too many times now - we won't go back.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of David Maus Toyota:
7-1-07

Bad Car Shopping Experience at David Maus Toyota 1160 Rinehart Rd, Sanford FL 32771

I called David Maus Toyota at 4:15 pm today (7-1-07) to find out if they had a silver Camry & silver Camry hybrid in stock. I spoke to Raymond who said he would have to verify that and call me back. He called back to say he had that color in both the regular Camry and Camry hybrid. I also asked if the dealership would honor other dealership’s prices as long as it was a comparable situation and he said they will look at it and do their best to match the price. He did say the prices were negotiable. I warned him I would be driving over 1 hour to the dealership so I wouldn’t want to waste my time. He said to come down before they close at 7:30 pm. When I arrived at 5:40 pm I was told by Mark (salesperson) there are no silver hybrids only grey. When I approached Raymond about this he said he didn’t actually physically look on the lot for the car, only in the computer. David Maus Toyota should realize that if someone asks for something specific that if the customer is going to drive over 1 hour, they better make sure they have the car. Then they said they would work a deal for me on the grey car, because I was frustrated with the whole situation and they would try and make it right. The deal they worked was full sticker price. This dealership is a joke! This dealership is not about the customer and they will not do what it takes to earn your business because they wasted my time driving almost 2.5 hours there and back home again. I would be very cautious when dealing with this company. I would recommend any other Toyota dealership over this one at this point. I am so glad I learned early in my life to NEVER deal with David Maus Toyota.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of David Maus Toyota:
This car dealership is known all around Florida, even radio stations recommend going to this dealer. We arrived there and were immediatley given the sales pitch, "I'm your friend, not a salesman." Which trust me after going to 6 other dealers, this was not a rare statement. The whole time we were there he tried to convince me that I was going home with a car that day and that he would "work his magic" to get us a used car for our budget of around 13,000. Well, soon enough we sat around and did all the totaling, and low and behold that used 2002 car, came to be 19,000. Lowest prices in Sanford area? I think not.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of David Maus Toyota:
i heard the david maus ads on tv, so decided to give call. the agent told me that theyh have tacoma double cab4x4 which i was looking to purchase. i went there, the agent had a list of trucks but none with the one i wanted. so i made compromise and picked a truck to purchase. the agent and i agreed on the price, then a finanace officer came and asked me why i wanted to pay this price. i told him ur agent already agreed on this price, now i have to deal with some new character. so i told them just tell me yes or no if they want to sell me the truck at this price or not. so the new character, the manager insulted me, and told me that this dealership will never sell me any car. so i left. and picked up a escalade next weekend. loss for toyota. david maus dealership- i do not recommend to anyone.

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Reason for Visit: Service

I recommend this dealer: No

My Review of David Maus Toyota:
Approx 6 mo's ago we brought our 4 runner in to the service dept for a seemingly simple key (not opening doors and cranking ignition) issue and ended up with a whole new ignition system??? $500.00 later, we picked up the vehicle with our "new" ignition just to drive off with locks and alarms intermitingly going haywire. Dropped it back off and a rebuilt system including tumbler repair was required. The key has worn out yet again and we have been stuck on numerous occasions without being able to get into any of the locked doors. FYI - The keyless entry never worked. Instead of kissing my hard working butt, I was told that it would probably take about 4 hrs to diagnose (on a saturday) and cost us the diagnostic charges. See you guys in court for the $500 refund of the ignition we never needed!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of David Maus Toyota:
I'd never recommend for any one to go to the David Maus Toyota Dealership in Sanford to purchase a vehicle. I'm a single mother with 3 small children. I put my trust and $$$ in the hands of this dealership and they took advantage of it. Now I'm with out a car, $$$, and in jeopardy of losing my job. I went in to this dealership to purchase a vehicle on 02.19.07. they let me walk out with a 2007 Toyota Corolla S stating that I was approved for a loan with McCoy Federal Credit Union. I gave them $1,500.00 down payment for the purchase of this vehicle. after 3 months of nothing but problems with the car, the dealership, and the bank I was told that I was never approved for the loan (by the bank, the dealership didn't even now) I was curtious enough to immediatley call my sales man. He just kept telling me that everything was ok and I could go in and sign the paperwork. later on the same day I was told I wasn't approved (05.24.07) someone else from the dealership called me and told me that I had to return the car immediately. when I arrived @ the dealership Mr. Morgan (the salesman) still didn't know what was going on I had to explain to him. either way he told me that my down payment would be refunded he even had me sign a piece of paper stating that David Maus Toyota would give me a full refund BUT i had to come back the next day for it. i did and was denied a refund due to the mileage I put on the car. if they were responsible and would have followed through with the sale like they were suppose to there wouldn't have been mileage put on the car. I live in Poinciana and travel everday @ least 120 miles to and from Orlando for work and school. the dealership clearly new this and had all of my address' on file. then when I get there some financial lady tells me that in situations like this they only provide the "customer" with 20 miles a day of course that part was not in writing. If I would've known that i would've never taken the car with out having the actual contract signed. DO NOT EVER GO TO DAVID MAUS TOYOTA IN SANFORD TO BUY A CAR. THEY LIE CHEAT AND STEAL. All they could tell me was sorry for the miscommunication. but now who is going to drive me to work and my kids to school I don't even know right now. I feel like they've ruined my life. after 3 months they come and tell me this. if that was the case they should've know after the first week that I had the car. FYI. When I signed the paperwork for them to run my credit I asked them how many times they would go into it and they told me once. I pulled my credit recently and they actually inquired with 7 different banks and McCoy wasn't until 02.20.07 so how dare they say that I was approved by this credit union on 02.19.07 and let me take the car????

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Reason for Visit: Service

I recommend this dealer: No

My Review of David Maus Toyota:
i never felt so offreded in my life!i took my car for a recall part to be replace not only did i waited 5 hours for a balljoint replacement but the shop manager name trigg was so nasty to me i try to ask him why i had to wait so long and why he was forceing me to have service on my car that didnt need and that i told him i didnt had money for dealer service his response was well you had to just wait and iam not rushing for your account cause you are just doing a recall servcing that you not paying nothing for and that his job is to make sure of his other paying customer that is doing gravy service they will be finishing sooner that non paying customer like me .i was so mad i told him that i feel like calling the cops he said go ahead i dont f*cking care.i will never bring my car for service there agian

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Reason for Visit: Service

I recommend this dealer: No

My Review of David Maus Toyota:
We have two Toyota Trucks (Tundra & Tacoma). We love Toyota vehicles, do not like dealing with David Maus Toyota for Service. Tundra required a 70B Ball Joint Replacement was scheduled for 3/4/2007. Service Department said that they took all of the ball joints and installed them on the new trucks before selling them. The appointment has been scheduled for 2 weeks. I drove over 20 miles each way. They could have had the sense to keep the part back since I had a scheduled appointment or they could have called me. Either way, they have my #. Service Manager had no good reason why it happened. He stated that he and the Parts Mgr would find a ball joint and get my truck serviced ASAP. Well they never bothered to call back as promised to reschedule. I have since made an appointment with another Toyota Dealer in the Orlando area. My next Toyota will not be purchased at David Maus Toyota. Shame on them for poor service........

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Reason for Visit: Service

I recommend this dealer: No

My Review of David Maus Toyota:
David Maus is the WORST Toyota dealership in Florida. I originally went to purchase a Camry and although we were the ONLY people in the showroom, were given the bums rush out the door. I ended up purchasing a new Highlander elsewhere that same day.
Because David Maus' showroom is near my home, I did end up going back at a later date for an oil change. Although they have a 60 BAY SERVICE CENTER, they did not have ONE QUART of 10W oil in the whole establishment!? I was told that it would have to be "special ordered" at least two hours in advance. WHAT?? They could have at least gone across the street to the automotive section of a Target or KMart and gotten a case to satisfy a customer. I would eventually speak to David Maus himself about both situations when I saw him at the dealership that day. He was unappologetic and acted bored. This dealership is not worthy to represent the Toyota name.

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Reason for Visit: Service

I recommend this dealer: No

My Review of David Maus Toyota:
Leased Matrix 2003, was told we had to do all the maintenance on the car or we would void the warranty. Each time we took the car in they would say it needed what we just had done the last visit when we asked about it being marked done in the book they said they had to get rid of some employees because they weren't doing the work just signing off and we would have to pay again to have it done. Another visit they broke off a locking lug nut and said if we wanted a new one we would have to pay for it. I had to argue with them for 20 min before they agreed to just replace it. It was overall a horrible experience. Even after they built the new site in Sanford and guaranteed little to no wait time...we would drop off the car for an oil change go shopping and to lunch and still wait up to an hour before the car was ready.
Needless to say we no longer have the Matrix we now have all Nissans from Deland nissan and are very pleased. I will never deal with Toyota again and niether will my daughter.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of David Maus Toyota:
On 01-11-06 I went with my girfriend to Central Florida Toyota not David Maus to purchase a new Camry. My girfriend has an exeellent credit around 825, so we agree for a 5.99% interest. I left because I needed to pick-up my son from school, before I left I told her that before she sign verify the interest since they tried to trick us minutes before with a 6.99%
Weel I left and she forgot my adviced and they push a higher interest that the one we agree on.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of David Maus Toyota:
Very pushy sales people, i was hoping to get a brand new corolla. 1st, they did not have the corolla that i wanted and they convinced me to buy one that they already had in the lot, when i told them that i had a trade in, the offered me $300 dollars for a 1997 Nissan Altima that is in MINT CONDITION. THat is not even a quarter of that ammount listed in the blue book. Afterwards when looking at the paperwork, they have a dealer fee of $675 dollars, just so all you car shoppers know, DEALER FEE'S ARE WHAT THE DEALER MAKES NOT INCLUDING WHAT THEY ARE ALREADY MAKING on the price of the car. There are aot of dealers out there that DO NOT CHARGE DEALER FEE's!!! Beware from this dealership. Just to prove, they have posted 3 times, on this site, 3 minutes apart about how great their dealership is... I told them that i was going to rate their service and they beat me to it... proof below!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of David Maus Toyota:
I entered the dealership in order to purchase a car. I was not greeted by anyone. The receptionist asked me if I needed any help. I said I was there to purchase a vehicle. She announced over the loud speaker requesting any available sales person. I should have known from this type of reception, I was doing business with the wrong people. Unfortunately, I was upside-down with my current vehicle so I was a "bad" sale. The salesman did what he could but when I didn't agree, he brought in the "sales manager". He was arrogant and basically told me I was stupid and didn't understand the numbers. I knew the numbers and he didn't like that fact. When I requested my keys, I was told they could "work something out". I know I am to blame for letting them force me into something I did not feel comfortable with but when I wanted to walk out, my keys were no where in sight. I was brought back another handwritten quote with my trade in as part of the deal. All of this transpired as David Maus walked around an empty showroom. Not once did he acknowledge me. He was too busy telling an employee where to place brochures. I like the vehicle I purchased but I am very disappointed with the treatment I received and allowed. I will not recommend David Maus and will make sure I tell everyone I know not to take your business to this dealership. Whatever it takes means whatever it takes to take you.

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Reason for Visit: Service

I recommend this dealer: No

My Review of David Maus Toyota:
RUN AWAY FROM DAVID MAUS TOYOTA!!!! (formerly Magic Toyota, formerly Toyota of Longwood) I have yet to have a good experience with these people. I love my toyota cars (I'm on my third one now) and will buy a Toyota again just not here!! I am routinely harassed by &quot;courtesy&quot; reminder calls to bring my 2002 Camry in for it's first oil change (I have had several oil changes on this car many by them but their records don't show this) They also feel the need to harass me about following Toyota's recommended 5000 mile schedule... to paraphrase &quot;we at David Maus Toyota know better than the team of Toyota engineers who built this car and we will continue to threaten that you are voiding your warranty if you don't come pay us $75 every 3000 miles.... we know what is good for your car&quot; <br><br> If you are in the Orlando area and want a Toyota I would suggest either Deland Toyota or Toyota of Orlando.<br><br>Just for the sake of legal ease... the above represent my opinions only others may have a different view on the franchise in question but I have not been satisfied with the service I have received.

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