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David McDavid Honda of Frisco
Frisco, TX
1,100 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,100 reviews
June 29, 2013
Very disappointed with my experience there. It is a Circus with all the employees and staff walking around everywhere. You get hit from all sides by Sales Person after Sales Person when you have alread Circus with all the employees and staff walking around everywhere. You get hit from all sides by Sales Person after Sales Person when you have already been set up to work with someone else. The Sales Managers are the same way, I got approached by 3 of them! Seems chaotic in the lobby area. Not one interaction I had with anyone seemed of quality, it seemed robotic and just an activity they had to do on a check list or something. Didn't seem sincere. Rather than set you up for personal 1 on 1 attention with your sales agent in a private office you are instead herded into a food court looking area right in front of the front entrance where everyone can see you. You are consulted and negotiate with your sales agent at a high top circle table like you find at a bar. I felt uncomfortable and awkward and like all eyes where on me. I'm not sure why they do this? The dealership seems big enough to accommodate offices, but maybe not with the 500 employees it appears that work there. Waiting time to get a test drive took almost 30 minutes with my Sales guy running around doing 12 things just to get me in a car. Parking lot was cluttered and not well defined. Employee and/or customer cars were parked right along side brand new ones which was confusing. Pros: Good inventory, convenient location. I will not be purchasing a Honda from this location as I don't feel like suffering through the 3 ring circus known as the David McDavid sales lobby. Ownership and Management should seriously consider a softer less aggressive approach. Privacy and 1 on 1 interactions go way further than herding people like cattle into an area only to be harassed by everyone in the building. Sales Managers should not be interacting with customers so much, it undermines the sales reps and can make customers feel pressured. More
by jofo52
Employees Worked With
Sales / Sales Managers
June 27, 2013
Good customer service, nice people. Aldee is very cool. Good customer service, nice people. Aldee is very cool. He help me a lot finding my new Honda at a good price. Thanks a lot Good customer service, nice people. Aldee is very cool. He help me a lot finding my new Honda at a good price. Thanks a lot More
by Rompemotores
Employees Worked With
Aldee Marquis
June 03, 2013
Jackie was amazing. She made me feel at ease, relaxed and continued to emphasize that she was there to help me find exactly what I wanted in a vehicle and in an affordable manner. Adam was there for any clar continued to emphasize that she was there to help me find exactly what I wanted in a vehicle and in an affordable manner. Adam was there for any clarifications and questions and also set my mind at ease. Matt saved me $700 by informing me I was entitled to a refund from the previous dealership. I did return to the previous dealership and they took care of my refund. Jackie and Adam explained the leasing program. I was 'terrified' of going that route due to negative experiences of friends'. However, they explained and eased my fear after I asked a zillion questions and repeated them another zillion times (LOL). I chose to lease and have no regrets for that decision. Additionally, Jackie sat in my new car with me and helped me set up and understand the operations of my new car. She took the time to help me set up the voice call feature with my personal phone numbers. I was impressed with the 'time' she took to be sure I understood all my car operations. Thank you for providing such a positive experience. Of course, I'm selling your services to my friends as well. That's why you're number #1 More
by JJbuysacar
Employees Worked With
Jacquelyn, Adam, Matt
May 27, 2013
Dealership is a full service company that provides all the needs a auto owner will have. They are interested to satisfying the customer. Follow through seems to be thorough and efficient. the needs a auto owner will have. They are interested to satisfying the customer. Follow through seems to be thorough and efficient. More
by blloeb
Employees Worked With
Christ Schinabeck
May 27, 2013
During negotiation stage, I suggested a dollar amount, I would be willing to pay, the salesman says come on meet us halfway and I agreed and met them halfway. I was at financing when I learn that how they m would be willing to pay, the salesman says come on meet us halfway and I agreed and met them halfway. I was at financing when I learn that how they met me halfway, was by adding extra payments to my overall loan duration More
by gman50
Employees Worked With
James
May 25, 2013
Very friendly service on the sales and accessories side. Now that we are owners, our association with David McDavid switches to the service department. I hope our experience with the service dept will be ju Now that we are owners, our association with David McDavid switches to the service department. I hope our experience with the service dept will be just as positive. More
by razorama
Employees Worked With
John Owen, Joey Hummel, Joseph, Carolyn
May 21, 2013
David Briggs and his staff walked me through the lease or purchase options. As an older person I appreciated their patience explaining the new tech features on the car. They helped me select the right car purchase options. As an older person I appreciated their patience explaining the new tech features on the car. They helped me select the right car and sold me a lease that fits my new lifestyle. They were Texas friendly and patient with my questions and frustrations. Joshua helped me with the paperwork and talked to my insurance company to get the insurance details right. I would highly recommend them. More
by 12345Honda
Employees Worked With
David Briggs, Joshua, Micheal
May 20, 2013
I have always bought my cars cash and have a very difficult time making decisions, big or small, so buying a car was especially difficult for me. It took me two trips and a few months of research bef difficult time making decisions, big or small, so buying a car was especially difficult for me. It took me two trips and a few months of research before I was ready. I worked with David Alldredge, in sales for new and used cars, and he was outstanding. He was very patient when I wanted to look at the same cars over and oooooover again! I had walked in expecting to get a car that would take care of my needs for a few years and that was going to be good enough. With the help of Manlio Perez and Rob Karamov I was able to get a car far better than what I hoped. More
by vkahsai
Employees Worked With
Rob Karimov; David Alldredge; Manlio Perez
May 10, 2013
We purchased a Ford Edge from their used car lot and ended up getting the extended warranty. A year rolled around and our alternator went out. We've always been impressed with their hospitality until ended up getting the extended warranty. A year rolled around and our alternator went out. We've always been impressed with their hospitality until yesterday (5-09-13). From the start the service advisor, Mike, was very short and wouldn't communicated with my wife. I arrived their a little later and spoke with him about the extended warranty taking care of a loaner car. Mike explained to me that they have to find out what is wrong with the car first to see if it would be covered. He sent my wife with the Enterprise represenitive while my 22 month old and I waited to see what they figured out. After 45 minutes of waiting I went up to Mike and asked him what they figured out. Mike rudly said, "Man there were way more cars ahead of yours and we won't even look at it until tomorrow. " The way he said it and the attitude he had behind it made me livid. With my baby in my arms, I replied,"so I've been waiting around here for nothing". He started mouthing back so I had to leave. The next day I talked to the service manager and, of coarse, he said he would talk to him. We all know what that means. Nothing is going to be done with Mikes behavior. If you ever go there and you get Mike, do yourself a favor and ask for someone else. More
by malloyc22
Employees Worked With
Mike in service department
May 07, 2013
The best experience I ever had buying a used car. They show all the cars that meets my expectations The sales person (Robert) very knowledgeable about the performance and ratings of the car regarding fuel show all the cars that meets my expectations The sales person (Robert) very knowledgeable about the performance and ratings of the car regarding fuel efficiency and performance More
by herbertarico
Employees Worked With
Roberto Sandoval
