David McDavid Honda of Frisco

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of David McDavid Honda of Frisco:
We recently purchased a new CR-V at McDavid Honda. Anthony Salas was terrific throughout the entire transaction. If fact everyone we have worked with at McDavid Honda (Sales, Finance, ownership) has really lined up to make this transaction as smooth as any I've ever had when purchasing a vehicle. The post sale follow up has also been unbeleivable. After using the car for a couple of days we brought it back to have a steel coating allpied to the outside finish. Anthony came in (on his day off) to make sure everything was handled to our satisfaction.
Totally a QUALITY TEAM!!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of David McDavid Honda of Frisco:
I want to thank the dealership for having the vehicle I could use and need. With the carfax that you can read and back up is fantastic. Keep the good work up.
Mr. James Warren, was on top of everything I needed. He knew that my husband was ill and away from me down in Houston, even though my husband spoke with James several times, he took good care of me and my needs of the used vehicle. I do not know much about cars so I missed some things thaat were broke, like the antenna. My husband found the parts and I will get it repaired soon I hope. Miss my radio. As for financing the vehicle the interest was still too high. Because of my husband medical condition for the last 7 years caused alot of the credit problems. But, that is life and we go on best as we can. I just thank you you had a finance company who would help. James Warren is a good person and will deal with him again, keep him he is a plus to your dealership.

Thanks

Brenda Such

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Reason for Visit: Service

I recommend this dealer: No

My Review of David McDavid Honda of Frisco:
Purchased a new Civic back in May. It is the middle of July and I still do not have my license plates. Why? The dealership employees 'misplaced' my contract when delivering it to Honda USA, drew up the original with errors on dates, and then lost various components of the packaged contract. After 2000 miles, had a tire blow out. I am safe, but the tire (duh) and rim needed to be replaced. Good thing I purchased the $1500 bumper-to-bumper warranty. Apparently, rims are located outside of this coverage.

Look, David McDavid of Frisco sold me the car and everything that goes into it. They sold me a tire that exploded under normal use. Warranty or not, that is not what tires are supposed to do. The service director could not speak to me without looking at the ground and including awkward drawn out pauses, attempting to 'put me down easy', insisting that I must have struck something to cause 'damage'. 'Damage' is synonymous with 'driver neglect', I learned. I had to go else where to repair the rim, obtain a new tire, and work on the fender and quarter panel damage that goes with having a tire shred. No front end damage, at all.

I highly recommend the Civics, and I can only assume that other Honda vehicles are quality automobiles. The level of incompetence that I have experienced post-purchase leads me to warn others about doing business with David McDavid Honda of Frisco. If you are looking for pleasant conversation on topics ranging from the future of automobiles to Perestroika, free coffee and smiley glad-hands offering ill-advice, endless phone queues, an unprofessional staff that refers to you as 'dude', and a general uneasy feeling about the safety and soundness of your automotive investment, I highly recommend David McDavid Honda of Frisco. If not, go somewhere else. Anywhere else, even.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of David McDavid Honda of Frisco:
Took my honda in for an estimate. They did not know that I already had 1 estimate and I knew what was wrong with the car.My 1st estimate was $517.00. This was to replace a slightly bent rod and a front end alignment. Pretty minor stuff. I had to wait for an hour & a half and then i received an estimate for $1295.00 for parts & another $999.00 in labor(10 hours of labor at $99.00 an hour). Basically they wanted $2295.00. I was stunned. I had to pay them a fee of $97.50 for the "evaluation". What a rip off. I then took my auto to Meineke and had the job done for $517.00.I will never buy an auto there nor will I ever service my car ther. What a huge ripoff.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of David McDavid Honda of Frisco:
I’ve purchased two vehicles from Frisco Honda, one used about two years ago and one new last week. Everything about this dealership has been top notch including service. Their showroom is always neat and clean, they have an area to keep my kids busy, which is a godsend both when I bring my cars in for service and during negotiations. I’ve had no surprises, although as expected there was some negotiation, which I expected. In the end, I felt I was taken care of and got a good deal. I’m a woman, have high expectations and tend to give salespeople a run for my money everywhere I shop. Even got to meet their GM, Mike, last time I was in there and found him very engaging. I have no problem at all recommending anyone I know to Frisco Honda.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of David McDavid Honda of Frisco:
Mike and his flunkies lied repeatedly throughout the deal and ran us around for weeks before repossessing my daughters used Mustang.He told my daughter and me,in front of no less than eight of his employees that the deal was never approved and the "bank did not want our business". However, the same day they took the car I received a payment book from the bank! The bank is holding us responsible for $15K for a car we do not have. They (Credit Acceptance Corp) said the deal had been final for over two weeks and we could not get out of it without cancelation from the dealership. Mike Rasmussen refuses to call the bank continueing to insist there was no deal. A monkey could verify that there is in fact an open account for an '04 Mustang in my name. Until Mike takes responsibility for the fact there always was an approved deal and he repossessed my teenage daughters car out of a personal vendetta against me for calling him out on his incompetancy, I will be held responsible for payments for a car he has in his possession. Do not waste your time with these people. They are a disgrace to the auto industry and the reason Used Car Sales People have a bad name.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of David McDavid Honda of Frisco:
Ok...they DID do the right thing and reimbuse me. Smart move, as I have referred 2 people who bought cars. Good to see customer service still exists! I still would recommend you not leave anything in your car during service.
Quick in and out there, which is nice!

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Reason for Visit: Service

I recommend this dealer: No

My Review of David McDavid Honda of Frisco:
DO NOT leave anything in your car during service. The employees at this dealership are absolute thieves!! My iPod was stolen out of the car (along with my change, but who cares, right?) and the service manager just pointed to a sign that said the dealer wasn't responsible (not true, according to my attorney). I turned in my receipt per his request and have heard nothing so far.
If they reimburse me, I'll change my rating, but for now...they suck!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of David McDavid Honda of Frisco:
I came in to buy a specific car in a specific color that was high in demand. They bent over backwards in every way to get me the exact car i wanted! There was only one on texas and my guy drove out the next day to get it for me. I got a fair price for my trade-in, and when i came in pre-approved for financing they matched my rate. They do try to overcharge for the dealer add-ons aka: turtle wax and scotch guard, but they did take those charges way down in the end. The financing guy didnt press the extended warrany too bad, and was quick and friendly. My experience was a very good one.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of David McDavid Honda of Frisco:
Firstly the staff members where more interested in moving a unit off the lot than they were of my financial needs. I told these gentleman my monthly payment limit was 450 and i ended with a pmt of 597. I was in the dealership for 4 hours and they finally 'projected' an approval, only to turnaround 2 days later and tell me i was not approved. This was all after letting me take the vehicle with me,putting a down payment and paying $300 for insurance. I think if they were not sure whether i was approved or not, they shudn't have made me pay insurance, take the car with me or spend half my day waiting for an approval at the dealership,when i could have been looking elsewhere. I don't have any other time to look for a car because i work 12 hrs a day,sometimes 6 days a week. This was my worst and longest car buying experience. the finance manager would not even want to listen to my side of the story when they i called him for the denial even though i gave these 4 hours of my time to approve a car loan. I think the the whole staff does not deserve to be handling such a good product and this is the type customer service that degrades big names like Honda.

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