I worked with Juan Rodriguez, who works in internet sales for David Taylor. Couldn't have been happier with how great of an experience I had working with him. It was really night-and-day from any car buying experience I had previously had. Found the car (a 2012 Toyota Highlander) through Autotrader.com and setup a time to come see it in person. Juan was polite, had the car ready and up front for my wife and I, and just handed us the keys to take a test drive by ourselves. When I asked to think it over more and come back, Juan just offered for us to take the car for the weekend (for free!), so that we could really get a feel for it and have it checked out if needed. So we did.
I took the car to a local mechanic and had them look it over. Drove it around quite a bit in different scenarios (highway, traffic, etc.) to see how it handled. And even had original owner's service receipts — so I gave him a call and asked about how he liked it. Everything was positive and honest, so we went back and negotiated with Juan.
Juan wasn't pushy, was willing to work with us on the price, and didn't fight with hours of back-and-forth. In the end, I got the vehicle I wanted, in excellent (near mint) shape, and for nearly $3,500 under the blue book value. Couldn't be happier.
Also gave me a VERY reasonable price on my trade-in, and detailed the vehicle with a multi-point inspection.
Overall, couldn't be happier and highly recommend both this dealership and dealer. Ask for Juan if you're in the market for a Cadillac or one of their used vehicles — you won't regret it!