My Review Of David Taylor Cadillac:
I took my car in to get the GPS fixed and get an oil change/ tire rotation. I brought my car in Wednesday morning. Friday afternoon, I still had not received any call regarding the status of my car. When I called the first time, I was told, "They are still working on it" and they couldn't tell me anything more. I asked to be transferred to someone that could tell me and was told, "Your service person is one of two people; I'm not sure which one" which was followed by me being transferred to a number that just rang and rang. I called back and was sent to a generic voicemail box. I ended up calling four times before I could get in touch with someone. When I finally did get in touch with my service person, Andrew, he said they were still looking to see if they needed to order a part or if an update would fix the issue and he would call me back in the next 30 minutes. 3.5 hours later I still had not received a phone call so I called back where he told me a part would need to be ordered so I could come get my car and he would notify me when the part was in. Saturday morning, I went to pick up my car where I had to wait 25 minutes from the time a person left to get my car until it arrived and it was filthy. I was asked if I wanted to wait longer and they would wash my car, to which I declined. I was told that the oil change and tire rotation had been done, but when I looked at the cars service menu, it showed that I had 13% oil life, indicating that I paid for an oil change I never received. In all the cars I've owned, I've never had a worse car servicing experience than this one.
Was this review helpful to you?
Yes | No