David Wilson's Toyota of Las Vegas

This has been my 2nd time purchasing a car from here. They took me through both purchases quickly! The entire time I was treated like the most important person in the building by all employees. The sale They took me through both purchases quickly! The entire time I was treated like the most important person in the building by all employees. The sales person I was dealing with directly went through gret effort to get me a car I would like even when I wasn't sure what features I was looking for. I got out with a great deal and great financing! This is the best Toyota dealership in Las Vegas. Hands down. More

I had been in touch with Justin and Brad for a period of three months...I inquired about the Toyotas during those months and specified I was to buy in December. Both were patient and did not push me to com three months...I inquired about the Toyotas during those months and specified I was to buy in December. Both were patient and did not push me to come in sooner. I had driven to Nissan, as I am a previous Nissan owner, and they had nothing to show me that I wanted. They told me they would search all over to find my truck. I left their parking lot and drove right next door to Toyota where as Brad was there and welcomed me immediately. I told him what I wanted and he gave me the deals that were available. He then went to bring down a 2011 Toyota Silver Tacoma...my first impression along with my daughter was...Oh my gosh. I saw the bedliner first of all and was so excited. Nissan wanted 500.00 extra for a bedliner to be installed. We moved on to opening the doors...and wow...I was like, Oh my gosh....perfect and what I was looking for. Brad then took me for a test drive...he was very patient with me as I had driven a Nissan sentra for 8 years. Brad took me in a very safe area to test drive and I fell in love with the truck. So, my first truck to see and test drive and SOLD! Now comes the paperwork! Brad was able to go in and check out payments etc, and I got a very descent interest rate and payments that were suitable to me! It was an awesome experience as I dreaded going to all the dealers to test drive. Brad made the experience the best and I came home feeling not stressed and very proud. My husband liked the truck as did my family. The services have been awesome and I already have my first oil change scheduled thanks to the customer service dept. Overall experience was excellent and I would highly recommend this dealership to any and all......I have seen the news about Toyotas and was skeptical, but these guys have given me the Faith I needed to get this truck. Thanks again and I am a proud owner of my new truck at the age of 57! Thanks again. More

I've been here 10 years and bought new cars from many different dealerships. This is the best service I've had from any of the dealerships and that's why I came back to buy a 2nd one. Billy Ayling different dealerships. This is the best service I've had from any of the dealerships and that's why I came back to buy a 2nd one. Billy Ayling in the service department is very good, helpful, and polite. He gives Toyota a good name. More

Don & Bill always make me feel special like I am the only customer they have which of course isn't the case as I can see they are really busy. They make sure I get home if it is going to take awhile, & picke customer they have which of course isn't the case as I can see they are really busy. They make sure I get home if it is going to take awhile, & picked up when they are done. I won't go anywhere else. More

ALWAYS RECIEVE SUCH GREAT CUSTOMER SERVICE ESPECIALLY FROM SERVICE ADVISER CHAD JULIUS AND ROBERT ZIMMER. THEY BOTH ALWAYS EXUDE TERRIFIC CUSTOMER SERVICE & PROFESSIONALISM, WHEN I HAVE AN APPOINTMENT FO FROM SERVICE ADVISER CHAD JULIUS AND ROBERT ZIMMER. THEY BOTH ALWAYS EXUDE TERRIFIC CUSTOMER SERVICE & PROFESSIONALISM, WHEN I HAVE AN APPOINTMENT FOR SERVICE AT FLETCHER JONES TOYOTA. More

I emailed all Toyota dealerships in the area for pricing and only Findlay and Fletcher Jones responded. Fletcher Jones has a better price without the VTR charge that Findlay has. The Findlay rep was rude and only Findlay and Fletcher Jones responded. Fletcher Jones has a better price without the VTR charge that Findlay has. The Findlay rep was rude if you didn't respond within a day or two to their emails. Sam and his team from Fletcher Jones were very professional the entire time until I was ready to make a decision. I would recommend Sam to anyone looking for a new Toyota. They were able to make me a good deal on the 2010 Prius and gave me a good deal on my trade in. There was no hassle and all departments were quick to get me out of there including Finance. I recommend the dealership to anyone looking for a new car! More

I was very concerned with the dealer that we bought the car(s) from - Findlay Toyota of Henderson. Their service, on more than one occasion was extremely poor. I looked for another dealership and found F car(s) from - Findlay Toyota of Henderson. Their service, on more than one occasion was extremely poor. I looked for another dealership and found Fletcher Jones Toyota. I called the dealership, and was pleasantly surprised when an actual person answered the call. I scheduled a maintenance appointment. When I arrived, I was greeted with an extremely service adviser. After receiving the service, the service adviser, brought me my paperwork and took the time to describe the total condition of my car. The other dealership service advisers I became in contact with never provided me with this service. I would recommend Fletcher Jones Toyota to anyone. It was a pleasure doing business with Fletcher Jones Toyota. A. D. Llorente More

I wanted to share the bad experience i had at Fletcher I wanted to share the bad experience i had at Fletcher Jones Toyota at 3255 East Sahara Ave. Las Vegas, NV. 89104. I went to the dealership on 2 I wanted to share the bad experience i had at Fletcher Jones Toyota at 3255 East Sahara Ave. Las Vegas, NV. 89104. I went to the dealership on 22 Sept. 2009. I was interested in buying a new Tundra Crewmax. The first person i talked to was a new guy and was not very knowledgeable about the trucks so he went and got another salesperson. His name is Emmanuelle Mambali. This is the conversation i had with him. Me: "Im looking for a Toyota Tundra crewmax" Mambali: : We have a few on the lot here" Me: "I just want the basic model (Tundra Crewmax 4.6 Automatic V8 Black exterior/interior)" Mambali: "How much are you looking to spend?" Me: "..Around $30,000" Mambali: "We have some Sequoia" Me: " I want a Tundra..if i have to special order it thats ok" Mambali: "Lets go inside and see if i have any in stock" I sit at a desk and he goes to look for the truck i want. 15 minutes later he returns. Mambali: "All i have is a WHITE Tundra with the options you want." Me: "I dont really want the color white but lets go ahead and look at it" Mambali: : "Its not here on the lot its still at the factory." Me: "Well then i just want to special order the Tundra with the options i want. How long till it arrives? Mambali: "Between 30 to 60 days." Me: "Ok thats fine...any chance you can give me a better price on the truck?" Mambali: : "No, because its a special order the price is nonnegotiable." Me: "Ok, how long is this price good for..i want to think about it" Mambali: " I thought you wanted to buy a truck today? The price is only good for today only." Then Mambali starts telling me a sob story about how another customer came in and wanted to buy a Prius. Mambali gave him a test drive and the works. Then the customer offered Mambali a price that was to low and he ended up with no sale. Mambali: "... I dont like customers that wastes my valuable time like that." Me: "Well since you wont negotiate the price on the Tundra can i have a copy of the price report so i can think about it?" Mambali: "No!...what are you gona do go shopping around at other dealerships?" Me: "Of course...A smart shopper shops around first before they buy. So can i have a copy?" Mambali: "No...No matter what dealership you go to its going to be the same price...all the dealerships buy the trucks from the same place." Me: "Ok ill just go somewhere else." As i get up to leave Mambali says to me "Thanks for wasting my time!" I apologized to him for "wasting his time" and i left. I definitely will not be going back to that dealership ever again! More

After checking all the dealerships in Henderson and Las Vegas for the sole purpose of buying a new Prius IV - 2010, I discovered that Flecter Jones Toyota and Desert Toyota were the only two dealerships in Vegas for the sole purpose of buying a new Prius IV - 2010, I discovered that Flecter Jones Toyota and Desert Toyota were the only two dealerships in the valley that did not "pack" an extra charge onto their contracts for VTR or Vehicle Theft Registration. An extra charge of about $200.00 to $300.00. Knowing this, we drove the Prius and liked it and Flecter Jones Toyota. That night we called Steve (our salesman), and told him that we would be in on Friday August 7, 2009 to sign a contract - pay cash - with no negotiations, if he could find $100.00 somewhere, since they were $100.00 more than Desert Toyota on their doc fees. There is no negotions on the Prius, docs fees or the VTR. Steve told us that he would find the $100.00 somewhere and to come in. We went in, waited 25 minutes (we didn't have an exact appointment) showed him the print out from "Toyota's build your Prius" total price was $30,760. With sales tax, title registration and doc fees, it was 33,679. After spending an hour, Steve said he was told by management that he could not give us the $100.00 that he had promised. With the cash for clunkers going on now, this is not a time for the regular person to buy a new car. I hate buying a new car. I will now wait until there is better competition for the Prius. More

I offered on a Toyota Certified used 2005 Camry on Fletcherjones.com. I was informed that my offer was accepted. I was happy at this point. Then I spoke to Sam Upton regarding my trade. He took over a Fletcherjones.com. I was informed that my offer was accepted. I was happy at this point. Then I spoke to Sam Upton regarding my trade. He took over a day to return my call, and never answered his phone when I called. I told him that I had a 2003 Camry that I would like to trade, I told him that it is worth $7000.00, and his dealership sells them currently for $11,0000.00. He told me to bring it in tomorrow and it shouldn't be a problem. I called him and left him a message that I am on my way. He called me back an hour later and told me that we have no deal, that the bluebook on my car is less than $3000.00. The bluebook for trade is $7000.00. I looked it up myself on Kelly Blue Book and on NADA's website. Fletcher Jones is also offering new car financing on Certified Used Cars, but when I asked to get that he told me that the rate would be 7.9% at best. Keep in mind he hadn't even seen my credit report yet. I said but you offer new car financing at 1.9% and that is what I want to take you up on. My credit is excellent, so if they really are giving new car financing that should be my rate. He told me that he would call me back when he returned to his desk. It is now 24 hours later and still no call. I guess these guys don't want to deal with informed buyers! Also I got my '03 repaired a couple of years ago (body damage), and most of the repairs are falling apart, so I definatly would never go to them for service. I have already blackballed Desert Toyota for ripping me off when I bought my car, now Fletcher Jones if off the list. Guess I have to try Centenial. More