Davidson Chevrolet Cadillac Buick GMC of Rome

Terrible customer service no help after the sale with factory warranty. Truck is a brick with a service state of over a month. After buying two trucks from Davison's I would never go back. Last Octobe factory warranty. Truck is a brick with a service state of over a month. After buying two trucks from Davison's I would never go back. Last October I purchased a used 2500 GMC Denali with only 11,000 miles expecting a great truck. Today it died on the road as I was leaving a job site. It only has 18,000 mi and has a full factory warranty remaining. I had a towed to the closest GM dealership wish could not service it until August 29th. I called Davison's asking what could be done and was told they could get me in on the 28th. This would be a month without my truck that I use for business. I was told that I could be put on the cancellation list but most people do not cancel so I would have to wait the month. I expressed my displeasure with this but was given no satisfaction. The person I spoke to in service on the phone was probably one of the worst people that I have ever dealt with in customer service. They offered no solutions, had no answers and had no compassion for my situation. Buying a truck of the size and trim level is certainly an investment and I would expect the dealership to treat me better. It's obvious all they wanted was a sale and not to deal with anything after. Calling back again I was able to speak to someone in sales that offered their apologies but could not help me. So right now I have a brick of a truck that will be out of service for at least a month with no loaner and no answers. Terrible customer service go elsewhere. More

Friendly, FAST, Efficient Service!!!! Had the Buick and the Cadillac serviced within the past month and each time it was a pleasure!!!!! Following the rules of preventing the viral spread was very apparen the Cadillac serviced within the past month and each time it was a pleasure!!!!! Following the rules of preventing the viral spread was very apparent.....that'sanother reason for putting my mind at ease and feeling comfortable while awaiting service!!!! Great doing business at Davidson!!!!!! More

Derespect for a long time customer. I have bought many cars with Davidson's. I went in to buy a new car and trade a car they sold me and was insulted by the offer given me. Another dea I have bought many cars with Davidson's. I went in to buy a new car and trade a car they sold me and was insulted by the offer given me. Another dealer gave me $2000 more for they Davidson's offered me and Davidson's would only give me the $2000 less if I had the car serviced first. More

Great Customer Service Experience The work needed on my car was ultimately costly and time consuming, but after leaving the service center all i could think of was what a great group o The work needed on my car was ultimately costly and time consuming, but after leaving the service center all i could think of was what a great group of people! Everyone was professional and friendly. The took the time to explain in details what was needed and why, All i know is everyone was very accommodating and I found it a great place to do business, More

once we were on the same page Once we were on the same page, I had nothing but a Positive experience the staff had been more that helpful, showed me all the features of my truck th Once we were on the same page, I had nothing but a Positive experience the staff had been more that helpful, showed me all the features of my truck that were new to me, showed me future things I could do with program and said they are there to help where ever they can, Great Staff More