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Davidson Ford of Clay

Liverpool, NY

4.3
141 Reviews
Call Dealership (315) 870-7000

3690 NY-31

Liverpool, NY

13090

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141 Reviews of Davidson Ford of Clay

January 08, 2026

My truck was there all day because I had an engine light keep coming on. They said it would take all day for a diagnostic. At 3:00 I saw my phone had a text message saying text us any time for updates. I cl More

by chefpatrick96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike, Review Responder
Report | Print
Jan 10, 2026 -

Davidson Ford of Clay responded

We’re very sorry to hear about your experience and understand how frustrating this must have been, especially after spending the entire day without clear answers and incurring additional costs. We’d really like the opportunity to look into this further and see how we can help make this right. If you could please call our Service Manager, Michael Fubelli, directly at 315-870-7061, he would be more than happy to review your visit, discuss the diagnostic process, and determine next steps. We appreciate you bringing this to our attention and hope to speak with you soon.

January 07, 2026

We bought a car six weeks prior to us, bringing it back due to a sulfur smell upon starting, rough shifting, and a rattle when driving. The service department struggled to communicate what was going on, ha More

by razmiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
January 03, 2026

Had to take my vehicle in for a recall. Dropping off the night before was easy. Filled out some info & left keys. Appt was schedule for 10am next morning, received text at 10:30 that my veh More

by Mel W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Review Responder
Report | Print
Jan 05, 2026 -

Davidson Ford of Clay responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 02, 2026

Communication between service writers and technicians needs to be improved as I needed to reschedule warranty work due to inefficient communication between these groups. More

by garmarmill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer, Review Responder
Report | Print
Jan 05, 2026 -

Davidson Ford of Clay responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 01, 2026

Timothy was very pleasant and accommodating. He listened to my concerns and advised. Service was timely. More

by Cherykat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Review Responder
Report | Print
Jan 03, 2026 -

Davidson Ford of Clay responded

Hello, we're happy you found our staff to be so supportive during your experience here at Davidson Ford. We hope you have a great day!

December 23, 2025

Very clean and courteous but a little unhappy about the service.Sales department friendly as usual More

by Plohnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Dec 25, 2025 -

Davidson Ford of Clay responded

Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

December 22, 2025

They had the truck I was looking for in stock, our salesman was professional and very helpful. More

by Chris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Review Responder
Report | Print
Dec 24, 2025 -

Davidson Ford of Clay responded

Hi Chris, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 19, 2025

Very polite and friendly. Took my car right in to have it inspected. And didn’t take much time at all. More

by Trixie8336
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure , Review Responder
Report | Print
Dec 22, 2025 -

Davidson Ford of Clay responded

Hello, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

December 15, 2025

Good service - kept informed of status of truck - issue after pick up of truck resolved More

by Buck53
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paige
Report | Print
Dec 17, 2025 -

Davidson Ford of Clay responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

December 13, 2025

This is a great dealership to buy from and I will continue to work with them More

by jessenv1993
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt rupp
Report | Print
Dec 16, 2025 -

Davidson Ford of Clay responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

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