I'd give it 0 stars but not an option! Buyer beware!! Dodged a bullet by not buying vehicle here. First off I am not someone who is angry because they couldn't work a deal and have no reason to be dishonest. We never got to walk into the place for the vehicle. They actively lied to us for two days. We were looking to purchase a Ford Explorer Sport (that I still have the sticker printout with the vin number and stock #T4265 the one listed on their site for asking sticker price with my 2013 trade in Escape. My husband called to inquire if it was available and he was told yes. They were closed wed evening for a staff meeting but we went to look at the vehicle anyways and it wasn't on the lot. So my husband called today and asked again about availability explaining that he went there the previous night and it was no where to be seen. He also then stated he was taking a day off work Friday to purchase this vehicle. The internet sales manager stated to him that the keys were right in front of her and it was in the other lot. So my husband drove up again this evening and didn't see it. So he did call back to state once again he was taking time off work to purchase this vehicle and were they sure it was available. Apparently the dealer had been using it as a demo and it had already been sold after that (but not today). The dealer was driving the other sport which was one we were not interested in. First off lying before your customer walks through the door is not proper way to do business. Secondly they do not value your time as he clearly stated more then once that he was taking time off work to essentially come look at a car that was not available! Car dealerships already have a bad name why add to it. Also they should clearly state that the car is being used as a demo because as far as I am concerned that increases the risk of dents, nicks, etc. and decreases the value. I understand people test drive the cars but there is a big difference between the two. I feel they have been very dishonest and have lost two customers with excellent credit, jobs, and were committed to buying. I just feel that people should be fully informed of all things. Would have been great to support a local business, but sadly I will no longer even use this place to get my oil changes and scheduled car care done on my current and future ford vehicles. So kudos to you Davies Ford for being dishonest and making the car buying process a nightmare before we even showed up. All you had to do was be honest and state it was sold. They were not even going to tell my husband until they were confronted with bottom line do you have it or not. The getting you in the door trick doesn't get you business when you have already been dishonest and your customer is angry. I did email the cooperate web page for ford under the appropriate form. I am one customer will it hurt their business absolutely not but if others are like me and want to be informed they do their homework before hand. Hopefully you won't have the experience we did but at least you are aware beforehand that they are either so disorganized that they don't know what vehicles are on their lot (which isn't that big) or delusional that they visualized keys that didn't exist or they are dishonest and don't value your time and just want to get you in the door.
internet sales manager Rebecca B.
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