"After The Handshake....."
Most of us has had to go through the arduous process of purchasing a new or used car. The hours of researching, test driving, finally narrowing it down, and ultimately making the purchase. What I'm here to talk about is after the handshake. You bring home your prized possession and as you all know then come the mechanical problems... yes I had them. Decormier Nissan answered the call on numerous occasions. They are absolutely amazing. My hats off to Josh Squires, Jon the service manager, Helder, Sal, and rest of the service crew for making it easy for me during the difficult times of having your vehicle serviced. We hear about the horrors of dealer services not honoring warranties or making you jump through hoops to get your vehicle repaired etc etc. Not here!! Decormier you came through many times!!! I can recall one time I was near the border of Canada when my vehicle suddenly ran hot. I called Decormier Nissan service dept. they first asked me was I safe and the service manager Jon told me there's a Nissan near you. I took it there and Jon kept in communication with me throughout the process. Jon called that Nissan dealer which was Mike Barney Nissan near Buffalo, NY and set up the repairs with them. Decormier took care of ALL the costs. My vehicle was repaired and I was able to continue to my trip into Canada. The second time was an intermitting issue with my vehicle staying in park. They took vehicle in and I received a phone call from the owner asking if he can personally take the vehicle out to see if he recreate the problem. Imagine that the owner calling me...after several weeks they got the problem to recreate and fixed the problem. Meanwhile I was supplied with a loaner so that I was not stranded. I ended up buying a second vehicle from Decormier. While I was purchasing that vehicle I had more repairs done to my first vehicle. (Josh Squires handled this issue and wow I was impressed with his attention to my needs!!!) So I'm a single person that means I needed someone to bring me back to Decormier to pick up my 1st vehicle but however some parts wasn't available so I had to wait several days. They supplied me with a loaner vehicle again so I wouldn't have to bum a ride from someone to pick up that vehicle. There are more incidents I could write about but I think you understand. The question is will I buy a third car from Decormier? I'll loudly exclaim YES, YES, and YES!!! I truly believe in After The Handshake...
"Service is Incredible! See Thomas every time! "
Have been to multiple local Nissan Service Centers and consider myself lucky to have found Thomas! It's so important to have a service provider who is reliable and trust worthy. Can't thank Decormier and Thomas enough!
"This place is amazing!!!!! "
I absolutely love coming here. all the guys here are very friendly and helpful. They explain all the services and when it's due for your vehicle and the prices are good. It's the only dealership I trust. I have mainly worked with juiosh helder & sal and they have all been amazing.