DeCormier Nissan

Reason for Visit: Service

I recommend this dealer: No

My Review of DeCormier Nissan:
Service department is horrible. If you think otherwise, just have a chat with them and you will find out.
This was the third time I went there and I decided, in future i will never go there...
1st time i went there for thermostat problem, it was under company warranty. They were a bit reluctant.... as if why are you coming here...
Second time I went for 30K premium servicing.. It was paid service.. I think it was around 550USD. I got good response (since it was paid). But service was not good, my vehicle mileage went down (gas consumption was more)

This time I went because of Company recall.. beleive me, it was horrible.. willingly they do not entertain, if you have not purchased vehicle from there. I gave my car in the morning and @3Pm i just called to enquire the status. Can u imagine the answer "Sir what was told to you when you gave your car, I said by end of day, Then please call by end of day, we have lots of work".

The only problem I have is.. I live in manchester,CT and Decormier is the only authorised service center there. Now I have decided, next time harte nissan.. even if it is bit far.. its OK.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of DeCormier Nissan:
I bought a used car from DeCormier Nissan and they gave me a bill of sale for a specific amount. When I decided not to finance through them, I had them fax the bill of sale to my bank. They changed the price by $200 and failed to tell me. I caught onto them and quickly called up saying that I was no longer interested in the car b/c they have been starting to pull stuff on me. They told me that the $200 was for optional window etching. I told them that I never chose that option and they responded by saying that they automatically add it unless the customer says otherwise. I was never aware of this because they failed to tell me. How else was I supposed to find out? Also, I traded in my car that had performance wheels on it. Before I traded it in, I took the wheels off so I could sell them on the side to make extra money. When I was driving away in my new car from DeCormier I got a nasty call from their general manager, Ron, saying that "there is a big problem w/ this transaction and you have to call me right away!" I called him and had him on speaker phone w/ my father and stepmother listening. He was so rude to me and the tone of his voice was very unprofessional. I was told by the finance guy that the wheels could stay on or off, when I asked him about the value of my trade in. I was given 2 different stories by employees who work at the same dealership. The communication in that place is awful. I told Ron that I would return the tires back to him and that this was a misunderstanding. He told me that I had signed a paper confirming that the way my car was the day it was looked at for a trade-in, was "as is". If I signed that document, fine. But make sure all of your other employees are on the same page and not telling me different stories. I bought the car on a Thursday night and I told Ron I would have the tires in by the weekend. I received 5 calls either from Ron or Shishean by that Saturday. When I went to return the tires to them I complained that I felt like I was being harrassed. Ron told me that he yelled at Shishean for calling me and harrassing me. Bottom line, DeCormier Nissan acts one way to your face to get the sale and then turns their back on you once they have the money in their hand. Typical car dealership. I will never recommend them to anyone. Infact, I tell them not to go there to avoid any hassle.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of DeCormier Nissan:
I bought my used car from them with a fair price. they sales were friendly and accomodating. after 2 years of owning the car i had a issue with the computer in my car and they were FANTASTIC with their customer service and service on the car. they were fast, friendly and simply superb with handling my questions and concerns. I would highly recommend these guys, but I have heard that their prices are high at times and not always willing to budge with prices, but I havent had a bad experience myself with that, but overall...yeah, they guys are good:)

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of DeCormier Nissan:
Actually the reason for visit is both sales and service. Over the past 20 plus years, I have bought 5 cars from them (and are looking at our 6th) and had all the service for these cars done by them. In addition, another 6 family members or friends have bought from them on my recommendation. We all have found the staff very friendly, courteous and knowledgeable and willing to go out of the way for us. This is a family run business and they really treat you well.

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Reason for Visit: Service

I recommend this dealer: No

My Review of DeCormier Nissan:
After multiple trips to have some repairs performed, I was practically begged to give a favorable rating on a questionnaire to be mailed from Nissan (for factory service).<br>I never saw that questionnaire. This is no surprise, given that the employee pleading for a favorable (and therefore dishonest) opinion knew that I was frustrated to the point of disgust with the CYA attitude and utter lack of professionalism I encountered.<br>In short, buy a car from them only if you get a great deal and only if it's new because you couldn't be sure a used vehicle would be serviced properly. That's if they bothered to do more than simply wash it in the first place.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of DeCormier Nissan:
Fairly pleasant sales staff, helpfull but utimately very unpleasant experience. A lot of old school &quot;padding the bill&quot; technics employed, you need to be on your toes or they will take you for a ride. They offered us a paint protection service for $400, we declined and the invoice was marked with a big X and NO next to the service. Well you guessed it , the finance manager charged us anyways along with $200 for &quot;optional&quot; window etching (still not sure what benefit this provides to me) and he sold us a absolutely useless service contract. The first 2 charges were not even listed on the sales invoice so if I had not checked the math a couple times I would have never noticed the desparity.Well in the end (now 11 days after sale) we have recieved no refund for the $400 and he laughed at the idea of refunding the $200 saying , it was burried in there but you signed for it, he has cancelled the service contract(so he says) but refuses to give the owner's contact info, very infuriating experience!

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