DeMontrond Mazda

Excellent Service Team What an awesome service team they have at Mazda of Clear Lake. Last week was literally one of the worst weeks on record for me (definitely in the What an awesome service team they have at Mazda of Clear Lake. Last week was literally one of the worst weeks on record for me (definitely in the top 3). It culminated with my car breaking down. I had the good fortune of having Derek Barry as my Service Advisor. While all my contact with your service department has always been top notch, Derek made sure I had the resources to get my broken down car to the dealership (the 800 roadside assistance number), lined up a loaner car that was ready and waiting for me, worked me into an already busy schedule (right after a holiday weekend!) and had my repaired car back to me by the next day. He did all this while treating me with kindness, respect and a great attitude (particularly when I complained about my crappy week!). It seems like so often people are so quick to point out their petty grievances. That’s why I think it is so important to take the time to point out when you have employees doing things so superbly. I personally have had a recent horrible experience with another dealership so the level of professionalism and friendliness in this service department is especially noticeable. More

Awesome Service My experience here at Mazda of Clear lake has been positive with every visit. I am made to feel welcome with genuine care. With being greeted by all t My experience here at Mazda of Clear lake has been positive with every visit. I am made to feel welcome with genuine care. With being greeted by all the service attendants at the desk. The work was done in a timely manner and the follow up process was excellent. I can recommend them and use them again. More

Great Customer Service I have a 2005 Mazda3 with nearly 300k miles on it, and I have been taking it to Mazda of Clear Lake since I purchased it. For the last few years I hav I have a 2005 Mazda3 with nearly 300k miles on it, and I have been taking it to Mazda of Clear Lake since I purchased it. For the last few years I have seen Dustin anytime I have had a problem with it or even for simple routine maintenance. I feel like I have a partner that is invested in the well being of my vehicle. Dustin helps me maintain my vehicle carefully and most economically. He doesn't push me to purchase expensive maintenances, instead he helps me develop a plan that works for me and my vehicle. When I purchase my next vehicle it will definitely be from Mazda of Clear Lake. More

Its good and recommendable Its very good, helpful and they take care of our needs. chris helped me so much. I needed a car temporarily, then chris helped me in lending me a car. Its very good, helpful and they take care of our needs. chris helped me so much. I needed a car temporarily, then chris helped me in lending me a car. More

customer service I was there to test drive and purchase CX-5. Chris was very good, however he brought Alex to negotiate the deal. As per Alex "we are not here to buy y I was there to test drive and purchase CX-5. Chris was very good, however he brought Alex to negotiate the deal. As per Alex "we are not here to buy your business." our vehicles will be sold. When I asked him his best offer, his reply was "we are not going to play that game." I had to get off at that moment. I hoped for a better outcome. More

My brother and I broke 3 miles from the dealership And had AAA tow us there and Diane in service took care of my 2005 Mazda RX-8 and she was awesome! There was a communication error on my part on the p And had AAA tow us there and Diane in service took care of my 2005 Mazda RX-8 and she was awesome! There was a communication error on my part on the price of the fix but after that they had they the card one that day and my brother and I had a blast were in a hotel across the street from the dealership and we were able to get to the Johnson space center and was very pleased at her professionalism and courteous manner! She kept me updated on the way by text or phone call! I would say in conclusion that Diane if she hasn't already she deserves a raise!! More

EXCELLENT SERVICE Chris helped me so much. My old car died and was taken to the junkyard. I needed a car ASAP, so I researched several cars on the internet and found th Chris helped me so much. My old car died and was taken to the junkyard. I needed a car ASAP, so I researched several cars on the internet and found the one I liked at your dealership. When I got there the entire process went smoothly. I asked for a service repair report and within minutes I was able to determine this was the car for me. More

My new Mazda CX5 I went to test drive the Mazda CX5. David Turner was my test driving navigator. I am extremely pleased with my new Mazda. David made my experience in I went to test drive the Mazda CX5. David Turner was my test driving navigator. I am extremely pleased with my new Mazda. David made my experience in buying a car super easy. For that I am extremely grateful. I appreciate the special attention he took in showing me how the car works. He is an excellent salesperson. I look forward to many years with my Mazda, and using the service department in keeping my car in tip top shape. More

Chris Danzell I went out on my lunch break just to browse, it was my first day to go out looking for cars. Chris Danzell came out immediately and helped me right aw I went out on my lunch break just to browse, it was my first day to go out looking for cars. Chris Danzell came out immediately and helped me right away. I requested what I was looking for and he helped me. Got me a car less than 24 hours and its exactly what I wanted, He is truly there to help his customers and he even went out of his way on his day off to help me. I would definitely recommend this dealership and salesman to anyone. They were easy to work with and super fast. No hassle. More

Compliment for Service Representative Diane Mann My experience with the Service Department and Diane Mann is extraordinary. Diane provides courteous, timely and informative service. She goes beyond My experience with the Service Department and Diane Mann is extraordinary. Diane provides courteous, timely and informative service. She goes beyond the expectations and delivers quality service. Her genuine concern for the customer is displayed on a consistent basis. Please acknowledge her efforts and I am very appreciative of her. More