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DePaula Mazda - Service Center

Albany, NY

4.6
369 Reviews

369 Reviews of DePaula Mazda - Service Center

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February 06, 2023

Picked a bad day for service as they were short staffed but it took a very long time for my car to be serviced even with an appointment time scheduled. Wish I was told sooner if it was going to be a long w More

by DDAMICO68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sweeney
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2023

I should have taken a loner car when there but that is not their fault I am very happy with them. More

by BETHRJACOBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bev Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richie Holton, Matthew Wylie
February 05, 2023

Richie did an excellent job of keeping in touch regarding status of car. Very appreciative of the loaner car - that was unexpected and really helpful. More

by Lisianthus14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richie Holton, Matthew Wylie
February 05, 2023

Beautiful new mazda dealership with incredible, friendly and professional staff. Exceptional service at both locations every time! More

by J. Noory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamil Karimi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richie Holton, Matthew Wylie
February 04, 2023

Once I got to the new facility everything was fine. I didn’t know there was a new location so I went to the old location. I think that someone should have told me they moved when I made an appointment. More

by JOELLEBIRD86
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie
January 29, 2023

Very patient and great service. Jim was kind to drop off while car being serviced More

by SHELLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Cassella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richie Holton, Matthew Wylie
January 28, 2023

Excellent skills and knowledge! ! Friendly and kind! Matthew is an outstanding employee! Thank you so very much! More

by VROSEBECK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie
January 26, 2023

Only a routine NY State Inspection. Finished in just a little longer than estimated. Pleasant staff. Very nice waiting area More

by DAVEQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Cassella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Wylie
January 26, 2023

It's absolutely beautiful! The service gets an A+. The staff went above and beyond. More

by The Best Experience!!!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Holton
January 22, 2023

Recently bought a car had engine trouble had to pull four new tires on after driving to Florida and less than 30 days More

by SauerS
Recommend Dealer
No
Employees Worked With
Q in old location very EXCEPTIONAL , Richie Holton
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