Read Reviews Dean Team Subaru Volkswagen

Dean Team Subaru Volkswagen

Dean Team Subaru Volkswagen

15121 Manchester Road
Ballwin, Missouri 63011


(636) 227-0100

Manufacturers: Subaru, Volkswagen

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  • Customer Service:

    4.8
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.8
  • Pricing:

    4.7

24-Month Rating

based on 253 reviews

4.8

4.8 out of 5

341 lifetime reviews

Dean Team Subaru Volkswagen

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Certified: Dean Team Subaru Volkswagen

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Dean Team Subaru Volkswagen has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Dean Team Subaru Volkswagen

The Dean Team Volkswagen of Ballwin is the oldest VW dealership in St. Louis. We have been in the VW business for more than 35 years. All of our sales staff is VW certified and very passionate about the product. We are here to make your buying experience a fun and easy one. Please contact us and let us know what we can do for you.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Our Amenities

Free Loaner Cars Parts Store
Automated Car Wash Pet Friendly
After Hours Drop-Off Rental Car Service Onsite
Cable TV Shuttle Service
Customer Lounge Area Television
Free Coffee Vending Machines
Instant Financing

BarbBelow
6/9/2013 11:36:22 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tony WrightTony Wright
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Dean Team Subaru Volkswagen:

I like Tony. He was a serious about my new car purchase as I was. He was real, personable, and I quickly developed trust in him. I would send my friends to Tony to buy any car. I already told one of my friends looking at buying a SUbaru to go talk to Tony before they buy anything.
thanks!
Barb Below

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Baron1
6/7/2013 10:08:45 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Carl SchaefferCarl Schaeffer
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Dean Team Subaru Volkswagen:

Our experience with Carl Schaeffer was exceptional. Carl was personable and informative. Carl answered every question we had before we even asked it. The most impressive thing he did was to go over every single aspect of our new car. Carl even set up the Bluetooth feature and took the extra time to enter our call lists so we would not have to fool with it later. I can't say enough about Carl Schaeffer, he is so professional yet so down to earth. By the way, we love our new Passat too. Thanks Dean Team!
Sincerely,
Helen

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zemka
6/6/2013 10:41:36 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jim HappeJim Happe
Carl SchaefferCarl Schaeffer
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Dean Team Subaru Volkswagen:

The rating I gave what I felt was right I was greeted by Jim Happe, I told him I was looking for a new car and was thinking about the Jetta he took me on the lot and gave me a tour and I found the perfect Jetta, we later went back into the office to talk about numbers but Jim had a appointment with another client and glady turned me to Carl Schaeffer we talked about warranty and price and I felt very satified with my purchase and also after a couple days of owning the car, Jim calls me time to time and asks me how is it going, if there is any problem let me know i really appericate that

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umbrightcat
6/5/2013 10:59:25 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Matt KuhnMatt Kuhn
Pete OstlundPete Ostlund
Rick RichardRick Richard
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Dean Team Subaru Volkswagen:

We recently purchased a 2013 Subaru Outback from Dean Team Subaru Volkswagon. Everyone we worked with, sales manager Matt Kuhn, sales rep Pete Ostlund, and finance manager Rick Richard were all very personable, professional, and easy to work with. We didn't feel pressured to make a purchase and when it came to determining price and value of our trade-in, they were willing to work with us. Overall, it was a pleasant experience and we would recommend this dealership and the people we worked with to our friends and family.

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paamul
5/26/2013 12:24:14 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Pete Ostlund
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Dean Team Subaru Volkswagen:

Pete was very friendly and listened intently to all our questions and answered everything we asked. Very personable young man. Would recommend him highly. We are very happy with our new Suburu Impreza.

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smayse
5/25/2013 3:27:48 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Scott RobertsScott Roberts
Dustin WesthoffDustin Westhoff
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Dean Team Subaru Volkswagen:

This is the 4th VW I have bought/leased with this dealership. I have been happy each time. Dustin is a great guy to work with...makes the experience painless and without stress. He works with your best interest in mind. I have "tried" other dealerships, but always come back to Dustin and the Ballwin Dean Team. I trust this dealership and will always recommend them to friends and family.

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JEV1987
5/25/2013 10:34:44 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John Ostlund
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Dean Team Subaru Volkswagen:

John and the whole Dean Team Ballwin crew were able to get me into a beautiful used car for an excellent price. Definitely recommend them.

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sbentzinger
5/17/2013 10:30:53 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeff PriceJeff Price
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Dean Team Subaru Volkswagen:

We brought our 2007 VW Jetta in for it's 100,000 maintenance. We also asked them to check the AC and give it the state emissions and safety inspection. They were ready for us when we dropped it off early in the morning, called promptly after locating the AC problem and were willing to work with the Car Warranty company that we had an extended contract with. The car was ready by the end of the day. Jeff was willing to accept and apply a VW coupon which we had received in the mail and that saved us $93.00. Our only minor disappointment was that the printer in the shop was not working that day for us to get the emissions inspection report, so we will need to bring the car back another day to complete the inspection. That is a minor inconvenience when you are treated so well in every other way.

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Joaniemck
5/16/2013 10:44:10 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Richard MartinRichard Martin
Carl SchaefferCarl Schaeffer
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Dean Team Subaru Volkswagen:

We just bought a used voltzwagon from Carl at dean team ballwin and so far have been extremely satisfied with the service. He even called the next day to thank us again for the purchase and update us on our ordered paint. Very on top of it and helpful. Would definitely go back if we were in the need for another vehicle.

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Braddog
5/11/2013 12:31:04 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Carl SchaefferCarl Schaeffer
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Dean Team Subaru Volkswagen:

Carl Schaefer of the Dean Team did a great job helping us with our car purchase. Had a very positive experience with the dealership and would highly recommend them. My wife is loving her new Eos!

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