Dean Team Subaru Volkswagen

Dean Team Subaru Volkswagen
15121 Manchester Road
Ballwin, Missouri 63011
(636) 227-0100

Manufacturers: Subaru, Volkswagen


Most Reviewed Employees
Scott Roberts Scott Roberts
Sales Manager
John Ostlund John Ostlund
Sales and Leasing Consultant
Eric Harrelson Eric Harrelson
Service Advisor
Brandon McFarland Brandon McFarland
Sales and leasing Consultant
Carl Schaeffer Carl Schaeffer
Sales and Leasing Consultant
Dave Liss Dave Liss
Internet Manager
Dustin Westhoff Dustin Westhoff
Sales and Leasing Consultant
Adam Novik Adam Novik
Sales and leasing Consultant
Wes Gallegos Wes Gallegos
Sales Representative
Rick Cody Rick Cody
Sales Representative
Need a New Car?

Dealership Amenities
Free Loaner Cars
Automated Car Wash
After Hours Drop-Off
Cable TV
Customer Lounge Area
Free Coffee
Instant Financing
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
220 Reviews
Dean Team Subaru Volkswagen

Overall Score: 5 Star Rating4.9





About Dean Team Subaru Volkswagen
Certified: Dean Team Subaru Volkswagen
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Dean Team Subaru Volkswagen has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Dean Team Subaru Volkswagen
The Dean Team Volkswagen of Ballwin is the oldest VW dealership in St. Louis. We have been in the VW business for more than 35 years. All of our sales staff is VW certified and very passionate about the product. We are here to make your buying experience a fun and easy one. Please contact us and let us know what we can do for you.


mizzouquinns
5/20/2012 10:05:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Wahby

My Review of Dean Team Subaru Volkswagen:
Jeff Wahby is always very helpful as are all the Dean Team employees. We take all of our cars to be serviced there, not just the vw. Thanks for always being so detailed in your service.

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Curtis32
5/19/2012 11:14:59 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Adam Novik, Carl Schaeffer

My Review of Dean Team Subaru Volkswagen:
Great people to do business with. Everyone was courteous, very helpful finding the right car for me and the fam, and came to an agreed sales price easily and quickly and no pressuring throughout. I highly recommend.

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jeffsarascanlon
5/18/2012 4:23:08 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Eric Harrelson

My Review of Dean Team Subaru Volkswagen:
I needed to inquire about an oil change for my Jetta so I visited the Dean Team of Ballwin. Eric Harrelson was extremely helpful and knowledgable. We will definitely contact him in the future when we need service for any of our cars.

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julie101
5/17/2012 7:01:06 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Eric Harrelson

My Review of Dean Team Subaru Volkswagen:
Eric was incredibly professional and very friendly. I've taken my service to Dobbs at times because of the convenience of hours, but was won over again to return to the Dean Team.

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Rhindi
5/10/2012 10:59:15 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dave Liss, Adam Novik, Rick Richard

My Review of Dean Team Subaru Volkswagen:
We just bought a New Jetta and we love it. We were really treated very nicely by the sales people and everybody. They made sure that we are happy and we get what we wanted. They also made sure to work with us within our budget. Very professional people, just ask for Adam Novik or Dave Liss, they will take care of you. Not only we got the right new car with a great price but they also gave us a very good deal for our trade-in car. We really appreciate the experience. Good job guys!

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Nurse88
5/10/2012 6:26:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Eric Harrelson

My Review of Dean Team Subaru Volkswagen:
Very friendly and courteous everytime I go there. There was a mix up with my oil change and Eric is making right. That is very important to me.

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jorianne
5/8/2012 9:32:36 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brandon McFarland

My Review of Dean Team Subaru Volkswagen:
I had an excellent experience at Dean Team. The customer service is wonderful. I worked with Brandon and am thrilled with my new car. He is knowledgeable, patient, friendly, kind and has a great sense of humor. Sometimes it can be stressful making a decision on a car. He is very helpful and made the whole process fun, quick, easy and stress free. He will definitely get my business again. I feel that he is honest and trustworthy and appreciated the time he took to answer my questions. Thank you Dean Team ,you are THE BEST for customer service which is hard to come by these days.
-Jori

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jmpoplstein
5/4/2012 4:08:53 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Wahby

My Review of Dean Team Subaru Volkswagen:
Jeff Wahby is courteous, knowledgeable, friendly and respectful when dealing with his customers. I brought my brand-new Subaru Legacy in for a minor repair and a bit of bodywork after an encounter with an unfortunate pothole. Jeff explained exactly what he and the service crew was going to do to fix the car, gave me an accurate time estimate, and ended up saving me money.

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sbollin6
5/3/2012 11:15:42 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Price

My Review of Dean Team Subaru Volkswagen:
Had a problem with tires on a Jetta TDI. Called Service and was able to make an appointment at a convenient time. Jeff Price was the Service Advisor. He called me when the problem was known - within 3 hours of when I dropped the car off, which I thought was great. The problem was that 40K mile Continental tires were put on at the factory, and with 35K miles on them, they were wearing out. Jeff said he could put on another set of Continental tires, or he could put on a set of Yokohama tires. I prefer Michelin tires and usually purchase them through Costco, so I asked Jeff to hold off for a little while so I could investigate. Costco did not have the tire size in stock, and it was going to take 3-5 days. So I called Jeff back and he said that they could have them in the next day, plus he could offer additional savings on a set, so I gave the OK to replace the tires. Jeff called me when the work was done. When I picked up the car, the ride was totally different. It's like a whole different car - it rides much better and tire/road noise is almost non-existent. When I got home I researched the tires Jeff recommended, and found that they were equal to the Michelin tires I was considering - possibly even better. In my opinion Volkswagen should be using the Yokohama tires instead of the Continental tires. I think Jeff did an outstanding job of recommending these tires, and we are very happy with them so far. The only issue is that Jeff advised me the tire warranty is 60K miles, but for the speed rating of our vehicle (W), warranty is only 45K. That is equal to the Michelin tires, so no big deal - just an FYI for future reference. Am extremely pleased with the quality of service at Dean Team in Ballwin - you certainly exceeded my expectations.

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kjeffries@stealthcreative.com
4/27/2012 9:31:00 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Roberts

My Review of Dean Team Subaru Volkswagen:
I love this VW Dealership. Very professional and customer focused. Easy to work with and takes care of the customer.
We have purchased several cars here and will continue to do business here.

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