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Dean Team Volkswagen of Kirkwood
Kirkwood, MO
825 Reviews
At Dean Team Volkswagen, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Volkswagen Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs.
Our Dean Team Volkswagen team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to we say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 23 service reviews
February 07, 2026
The service team at Dean Team Kirkwood make servicing your vehicle easy and painless. The team is always kind, respectful, and quickly get you on your way. Their communication is always excellent. your vehicle easy and painless. The team is always kind, respectful, and quickly get you on your way. Their communication is always excellent. More
by Nicky R
January 09, 2026
I've had a couple of minor issues with my new Tiguan and Bob Morfeld has been great to work with. Since the car is just a couple of weeks out from being at the factory, he has made it a priority to ensure Bob Morfeld has been great to work with. Since the car is just a couple of weeks out from being at the factory, he has made it a priority to ensure everything is functioning correctly, as a brand-new car should. He takes the time to explain in detail what is going on and genuinely cares about making things right for me, and the car. Really impressed with his service and happy to have him leading my "pit crew" ;) More
by BradP
Employees Worked With
April 26, 2025
Great team and people to work with. Everyone has a client serving approach and made my day in assisting me today! Thanks Dean Team for all you do. See you next trip with my Bug . Everyone has a client serving approach and made my day in assisting me today! Thanks Dean Team for all you do. See you next trip with my Bug . More
by toddwilkins
January 18, 2025
Absolutely awful took my car here 5 times in 2024 for issues funny thing is every time there was an issue and they say the fixed it we would have to bring it back cause now something else is wrong. The m issues funny thing is every time there was an issue and they say the fixed it we would have to bring it back cause now something else is wrong. The mailed us a letter accusing us of not paying when we had the paid receipt showing it we paid in full then after that we had to bring the car back again for issue and when we went to pick it up the guy was in a panic because he didn't know where are car was. He found it luckly. Absolutely worse place just takes your money and doesn't fix anything. Don't use them they are awful. More
by Lauralynn87.lf
Employees Worked With
Other Employees :
Randy Carson, Marissa Reno, Danielle Schellenger
January 26, 2024
Anthony in service has always taken great care of me and my car. He is kind and patient. I appreciate all of the service from the purchase of my vehicle to now, two years later, the maintenance at Dean Team my car. He is kind and patient. I appreciate all of the service from the purchase of my vehicle to now, two years later, the maintenance at Dean Team KIRKWOOD! More
by Jess
Employees Worked With
October 14, 2023
I am so grateful I received this email to voice my displeasure. Dean Team Volkswagen has been working on warranty work on our vehicle since April. We still do not have a working vehicle returned to displeasure. Dean Team Volkswagen has been working on warranty work on our vehicle since April. We still do not have a working vehicle returned to us. I asked multiple employees for the GM's name and contact information, but nobody wanted to provide it. I finally looked it up online, and found that the GM is Colin Berndt. I filled out an online request asking him to provide his email address which he did on September 22. I emailed him back later on September 22 explaining our disappointment and asking for resolution. I had to send four more emails for a total of five before Colin called me on October 6, two weeks later. He was rude and abrasive, saying the reason he did not call back was because we did not purchase the vehicle from his dealership. This is true, but we did purchase from Dean Team and his dealership has been doing all of our service and warranty work over the last two years. He had not done his research and was assuming that we had towed the vehicle to the dealership in undriveable condition. The truth of the matter is that the service department botched their diagnosis and repair work and then was not competent in rectifying with the warranty company. Regardless, it struck me as unprofessional that he decided it was acceptable to ignore a disgruntled customer directly requesting a call from him. My husband and I explained the timeline and the service team's involvement. Colin eventually admitted that he needed to get more information and look into this, and would call us back. That call was one week ago and we have not heard back from him via email or phone. It is also worth noting that between our repeated requests for communication from Colin, several sales members from Dean Team emailed us asking us to come in and test drive new vehicles. Even when we responded to these emails, we never received a response or acknowledgement. More
by lisaschultz2
February 26, 2023
D is absolutely a pleasure to work with. I had my car at dealership for more than a year waiting on parts. I called every week to check on the status. He never got tired of me calling, nor d I had my car at dealership for more than a year waiting on parts. I called every week to check on the status. He never got tired of me calling, nor did he get aggravated with me. He was always kind and courteous. He never rushed me off the phone or out the door. I felt like I truly mattered. More
by mariposa
February 14, 2022
I worked with Kat to buy this car. There was an issue or two but she has remained involved in helping make sure everything gets taken care of. I realize they must be tired of me but n There was an issue or two but she has remained involved in helping make sure everything gets taken care of. I realize they must be tired of me but now but I truly appreciate everyone's desire to make it a win! Thanks a ton, Kat and John on the Service team! More
by jrw225
February 14, 2022
This dealer does an excellent job of taking care of their clients! The concierge service provided by them is much appreciated and I suggest any client take full advantage of what Dean Team offers in way of c clients! The concierge service provided by them is much appreciated and I suggest any client take full advantage of what Dean Team offers in way of client service! Dave S. has helped me before, but every member at this dealership treats me and my family like a part of their own when we stop by! Strongly suggest Dean Team! More
by Beemo
Employees Worked With
Dave Schultz
