Deel Volkswagen

Absolutely do not go to this Deeler for Service I just needed an oil change and some Gas for my air conditioning. First I asked for the breakdown of the cost since $285 seemed expensive. Mr. Robert I just needed an oil change and some Gas for my air conditioning. First I asked for the breakdown of the cost since $285 seemed expensive. Mr. Robert Frank kept repeating to me the numbers like I did not know how to add, instead of just politely explaining the breakdown of labor and product. Extremely rude. Then when he called me to let me know the car was ready he advised me that no gas would be put in b/c the A/C compressor was damaged, I told him I knew and to still put the gas but he refused! My car is from 2007 and I have dealt with this issue putting gas I/o paying 2k for a car I intend to replace within the year. The compressor must work good enough as I am sitting now typing this and cold air is coming out (it just takes a couple of minutes) A lot of unnecessary mansplaining came after that and just outright refusal to do what I asked. Please do not go to this dealership for service,. They are very rude, entitled and do not have the customers best interest at heart. Also they seem very unhappy and negative and they are transferring that mind set to their customers when they are comunicating. More

The worst ever. I am so happy I decided to get service before trading in my VW for a Volvo I would hate to be stuck with dealing with these people. The service depart I am so happy I decided to get service before trading in my VW for a Volvo I would hate to be stuck with dealing with these people. The service department that services both is so bad it isn’t even worth speaking to management because the only way you can have that terrible of a team is because you have no leadership skills, don’t hold people accountable, and/or simply don’t care. If I were VW and Volvo there is no way I would allow my brand to be assosiated with this dealership. Both brands are now tainted in my mind, I wouldn’t consider buying either in the future. More

"UNPROFESSIONAL AND RUDE" Have taken my VW Passat 2013 to Deel Volkswagen for the 3 scheduled free maintenance service within the 36,000 miles. I researched which agent has th Have taken my VW Passat 2013 to Deel Volkswagen for the 3 scheduled free maintenance service within the 36,000 miles. I researched which agent has the highest review prior to taking my car for service, and it was Robert Frank. Sadly for me, I got treated in a very arrogant fash ion every time, but since the service was under warranty, I overlooked. However, 2 weeks ago I took my car which has slightly over 36,000 miles for new breaks. See total service was $901.00 plus $40.00 for a car rental. I didn't expect to be treated like the lady that I am, that would be too much to ask, but certainly with respect. This time I politely requested of Robert Frank to please be kind in talking to me, and I got my son to deal with him and the manager Alina. It would be pointless for me to now recount details of the interaction, in two words, unprofessional and rude. I want others to know my experience, and not fall for the reviews you find here, as I did. More

Excellent customer service by Robert Frank. Took the car to have it service and for a recall. I was accommodated even though I had no appointment. Robert Frank was extremely helpful in my needs Took the car to have it service and for a recall. I was accommodated even though I had no appointment. Robert Frank was extremely helpful in my needs and made sure my car was ready at a time of my convenience. By the way the car was obtained at a competitor dealer. More

Excellent Very profesional and friendly Robert Frank outstanding agent very helpful and knowledgeable, schedule always on time , prompt call with estimate and Very profesional and friendly Robert Frank outstanding agent very helpful and knowledgeable, schedule always on time , prompt call with estimate and time when car is reasy Armando Garcia More

Thank you for your service Arturo Morales! Best customer service experience I ever had in any dealer.This place is special! Excellent service, staff is friendly,helpful,patience and Profeciolal Best customer service experience I ever had in any dealer.This place is special! Excellent service, staff is friendly,helpful,patience and Profeciolal. I went in for a service. Arturo Morales help me all through the process and I want to thank him very much for all the excellence! Thank you,thank you and I will defenetly recommend this place to anyone. More

Stay away Extremely rude, worst experience. Because of them, i will not buy a VW ever again. And I had heard from many people to stay clear from that dealership Extremely rude, worst experience. Because of them, i will not buy a VW ever again. And I had heard from many people to stay clear from that dealership. Unfortunately I had to experience that first hand too. Very disappointed. More

Sold me a wrecked car and when I found out, they tried to make more money from me by charging me again to change thecar make more money from me by charging me again to change thecar More

My 2011 VW GTI (9600 miles) had minor dent on the right front fender and was being repaired by a reputable body shop adjacent to this dealership. The car failed to start after the fender was painted and th front fender and was being repaired by a reputable body shop adjacent to this dealership. The car failed to start after the fender was painted and the shop sent it over to Deel VW to repair. The problem was diagnosed a failed sensor and the bodyshop was told that the part had been ordered would be deliverd ina couple of days. I never signed a work order nor received any communication from the service writer or service manager at the dealership. After a week of no responses to calls, the body shop manager gave me the service writer's name and phone number and asked me to call. I left several messages for Robert Frank over 3 days with no response so I went to the dealesrhip. Mr. Frank did not give me a direct answer as to what was actually wrong with the car brushing me off with a "the car is under warranty and that they would also do the free 10,000 mile service". I specifically told him to only repair the car with the part that was on its way. It took another week to get the car from Deel with no call backs from anyone. No paperwork was provided and no record of the repairs done given to me or the body shop. The car subsequently stopped running in the middle of an intersection two days later. This time I had it towed to Esserman International where it was repaired in one hour by the tightenting a loose cable from the DSG shifter. This was a simple problem that took almost 3 weeks to repair and could have had far more serious consequenses. Mr. Frank's condescending and arrogant attitude tells me that they are not interested in the customer only in billing VW for repairs. More

We read the negative reviews here, and were cautious when we went to Deel Volkswagen. We haven't dealt with service department yet, but we had a really positive experience with our used car purchase. Jorge we went to Deel Volkswagen. We haven't dealt with service department yet, but we had a really positive experience with our used car purchase. Jorge "JC" helped us get the price we were looking for on a 2008 Passat. Overall it was a good experience. More