My Review Of Deery Brothers Ford Lincoln:
I have purchased four vehicles at Deery Brothers since 2010. The customer service, knowledge of the vehicle, patience, communicarion skills, friendliness, and professionalism was outstanding. I have never experienced such a complete "package" of a team of employees truly caring about or for a customer. I never felt pressured. In fact the whole experience looking and eventually buying was fun, relaxing, and exciting.
The service department is another area that has always been simply outstanding. I have never been to a dealership that literally bends over backwards to make something right. Warren Humphrey, in particular, has stood out everytime I come in for service. For over three years I have been working with him. He returns calls promptly with answers to my questions and will always make the time to look over my vehicle and give me a professional and knowledgeable answer as to what needs to be done or not done. Honesty and integrity mean a lot to me and I can always see that in a person immediately. Warren has that quality about him.
I haven't even begun to praise the rest of the staff. They are so well-trained, so friendly, always smiling. The bottom line with Deery Brothers is the team factor, those that greet, answer the phone, call me to see if everything is what I expected, stop and say hi while I'm waiting for my vehicle in the waiting room. It's going the extra mile to make customers happy and satisfied. The staff do that and I thank them for always having a positive experience when I visit the dealership.
Mark D. Wilson, Iowa City, IA
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