Delray Genesis

What a dismissal experience! Service is a misnomer and laughable. A/C broken for second time on GV70. Returned for service 10 days ago with no indication when the car will be rep Service is a misnomer and laughable. A/C broken for second time on GV70. Returned for service 10 days ago with no indication when the car will be repaired. Informed too many Genesis in for air conditioning service that there is no way to inform us how much longer the car will be unattended. Genesis dropped GPS service now insisting updates that would allow GPS to function must be purchased at our expense from a outside vendor. We made an error in purchasing a Genesis. As soon as reasonable will dump this for the MB we should have purchased. More

Excellent service , Eric Daniel was very helpful and very knowledgeable. The sales manager Mathew Martinez knowledgeable. The sales manager Mathew Martinez More

Wafting almost 3 weeks for wheel locks. . Afraid to drive 2021 Genesis G80 anywhere for fear of a flat tire and no way to change. Advertised as CPO but had to $1,595.00 for it. Very clever p . Afraid to drive 2021 Genesis G80 anywhere for fear of a flat tire and no way to change. Advertised as CPO but had to $1,595.00 for it. Very clever phone system that filters almost every call making it imposable to speak with management. They have taken a somewhat pleasant buying experience (except for the idiot F&I guy) who we told we were paying cash and did not want to listen to any of the add on's he was trying to sell. to a poor experience. Next stop is Genesis North America.. . More

service department is terrible. nothing but excuses. requested to speak to service manager twice. No response. Don't use Hector or for that matter go elsewhere nothing but excuses. requested to speak to service manager twice. No response. Don't use Hector or for that matter go elsewhere More

does anyone ever answer a phone at this dealership? ???? sales or service!!!!! terrible for years. ???? sales or service!!!!! terrible for years. More

My wonderful Sales Professional, Sammy Hadid, and the team at Delray Genesis have exceeded my expectations. After looking at different dealerships and seeking different types of vehicles, I decided to ch team at Delray Genesis have exceeded my expectations. After looking at different dealerships and seeking different types of vehicles, I decided to check out the Genesis lineup at Delray Genesis. I wasn’t familiar with the the Genesis brand, and was really just including it Genesis on a whim. Wow. From the moment Sammy Hadid welcomed me, I was impressed with his professionalism and his demeanor. I could tell he was paying attention to my objectives and yet I didn’t feel like I was just another target. My husband was with me and, as a Sales Professional also, agreed with my impression. When Sammy showed us the inventory, I was delighted and pleasantly surprised with the fit and finish of the vehicles and the luxe offerings of the Genesis brand. I had done plenty of research on other vehicles and brands; nothing came close to Genesis. Sammy, a good-natured and professional gentleman was also THE person I wanted to be my Sales Professional. I have had my Genesis vehicle for two weeks now. I continue to be impressed with the luxury and performance of my new SUV. I also remain delighted with Sammy Hadid - he has communicated and reached out to me several times (not too much, but enough to make me feel that he genuinely appreciates my business) to see if I have any questions or need assistance. The Delray Genesis team in general is extremely organized. The vehicles sell themselves, but the team is well-staffed and prioritizes customer-service. The Genesis website and app is excellent and user friendly. I could t be happier. More

It was a pleasure to work with Allan Silverman. Professional and experienced with all our crazy questions and concerns. We also met other salespeople who were helpful in closing our deal. Love my G Professional and experienced with all our crazy questions and concerns. We also met other salespeople who were helpful in closing our deal. Love my Genesis SUV. We will recommend our friends to check the dealership out. More

Would love to give positive but it seems like they allowed a great manager to go. I came back a few days later and the director was trying to help. What a failure of a company to allow the service man allowed a great manager to go. I came back a few days later and the director was trying to help. What a failure of a company to allow the service manager to leave More

I believe it was a team effort, but Jerry helped me get a brand new GV70 when my first car was such a lemon. brand new GV70 when my first car was such a lemon. More

just got a brand new genesis suv. Customer service was outstanding. My salesman David Sabo was very personable and made car shopping fun for me. I can honestly say as a woman i usuall Customer service was outstanding. My salesman David Sabo was very personable and made car shopping fun for me. I can honestly say as a woman i usually feel intimidated by the whole car shopping haggling. This was a new experience for me. More