Deml Ford Lincoln Mercury

Because or their customer service I continue to go back. Deml Ford continues to provide me with great customer service, a very trustworthy group. I have found that I don't need to shop other dealers for they Deml Ford continues to provide me with great customer service, a very trustworthy group. I have found that I don't need to shop other dealers for they have always been very fair. Their service group is also great, may just need oil change or something bigger they always strive to get it right. More

Brad worked well with me. Bought a 2017 F150 and was very pleased with the experience from the time I walked in the door through driving my new truck home. Follow up contact an Bought a 2017 F150 and was very pleased with the experience from the time I walked in the door through driving my new truck home. Follow up contact and service was also excellent. More

Poor service, Will not work with customers. I went to view a F-150. I have a mechanical background and wanted to inspect the vehicle myself. I thanked them for the report they provided me but I went to view a F-150. I have a mechanical background and wanted to inspect the vehicle myself. I thanked them for the report they provided me but asked that I inspect the ballpoints with the mechanics. At this request I continually received pushback from the sales rep. After persisting that I would not buy a vehicle without inspecting it, they accommodated my request. Through the inspection the sales rep continually questioned my need to inspect the vehicle. Their report in the battery was that it was in good condition but did not hold a charge. This clearly indicates the need of a battery needing to be replaced but they would not do this. The vehicle was in good condition besides the battery and I wanted to purchase the vehicle. I was going to put down $6k on the vehicle, have all the finances arranged before leaving and come pick up the vehicle a few days later with a friend. Financing was approved and I thought I had bought a truck. This dealership however informed me that unless I picked up the vehicle the next day they would sell it to the next interested customer even though I would have money down on the vehicle and had an agreed upon purchase agreement. The problem with this is, to get the $6 I was going to sell my current vehicle that night to an arranged buyer. If they sold the vehicle from underneath me, I would be left without a vehicle. After much arguing back and forth I ended up standing up and walking out. Their comment was, "you have to work with us". Nowhere in this exchange did I feel the company was working with me. Very disappointed the dealership was not willing to accommodate my purchase agreement and plans to pick up the vehicle. Customer service was not customer focused. Their vehicle inspection passed obvious deficiencies as acceptable. More

Repeat purchase of F-150 4x4 pickup We purchased our 3rd F-150 from Deml Ford Mercury in Dec 2016. We keep returning because of past satisfaction. This dealership is very low pressure We purchased our 3rd F-150 from Deml Ford Mercury in Dec 2016. We keep returning because of past satisfaction. This dealership is very low pressure in its sales practices and we like that saies approach. More

Excellent professional small town dealership We visited other dealerships in the area and found Deml Ford to be the most sincere, honest and professional dealer of them all. We will be back for We visited other dealerships in the area and found Deml Ford to be the most sincere, honest and professional dealer of them all. We will be back for future purchases and service. We have already recommended Deml to several people we know. More

Best Place To Go Close By & Easy To Get To--Fast Friendly Service & Very Affordable. They Help Keep My Van Running Like New. Very Knowledgeable About The Repairs They Close By & Easy To Get To--Fast Friendly Service & Very Affordable. They Help Keep My Van Running Like New. Very Knowledgeable About The Repairs They Make. More

Quick, Acurate and Friendly service. Would recommend to all Purchased a used F150, very good service during both the sale and followup service. Not the lowest price (around 500 below market) but still a great Purchased a used F150, very good service during both the sale and followup service. Not the lowest price (around 500 below market) but still a great value and worth it. More

Deml Ford is a great dealership with very knowledgeable sales reps. Both Mike and Brad are very professional and thoughtful and do not try to push sales. I live in the Twin Cities where there are tons of o sales reps. Both Mike and Brad are very professional and thoughtful and do not try to push sales. I live in the Twin Cities where there are tons of other Ford dealers (one just less than a mile away) but I would drive the extra distance because I know that no other dealer will be as honest and have as much integrity as this dealership. More

Great service and very pleasant experience at Deml Ford! I traveled over 50 miles to buy my car from Deml Ford because of the great price and assistance I initially received over the phone from Brad before I traveled over 50 miles to buy my car from Deml Ford because of the great price and assistance I initially received over the phone from Brad before visiting the dealership. Brad explained on the phone that Deml Ford is no-haggle dealer and that their lowest price is listed on all of their vehicles. I did a lot of research online before I called Deml Ford, and based on the prices I saw online, I was fairly confident I would get a good price without having to go through the trouble of negotiating. When I arrived at the dealership, Mike worked with me while Brad was finishing up with another customer. Mike was very knowledgeable and courteous, and he did a great job of answering my questions until Brad could assist me. Brad then joined me on a test drive, which was very helpful since he was able to answer my questions that I thought of while I was driving the car. He was not pushy and did not come across as arrogant - rather he was very professional and helpful. It was not a high-pressured sales pitch like I have gotten at other dealers. After I decided to buy the car, the finance person did a very good job of explaining my financing options in manner that was simple to understand. Brad then showed me how to use all of the features on my car and made sure I was comfortable using everything before I drove away. I was so pleased by my experience that I still bring my car back to Deml Ford for service and maintenance. Everyone I have encountered at Deml Ford has been very kind and treats me with respect. I have always had a great experience at Deml Ford, and I have recommended Deml Ford to my family and friends. More

Stopped at Deml Ford for a specific car. A Ford Edge. These are nice cars and I could not find a better price anywhere. Well after test driving several cars we decided on a Ford escape. There was no hagg These are nice cars and I could not find a better price anywhere. Well after test driving several cars we decided on a Ford escape. There was no haggling or bartering. I always felt that my business/happiness was the most important thing. While looking we found an excellent price on a second car, and decided to buy that one too. The second car was for me. The price was awesome, $2000 less than closest competitor. But when I got in to drive to work the next day, it did not drive how I remembered on the test drive. So I brought the car in to have it checked. The service department was top notch. they had my car in and on the rack in under 10 min. They fixed the problem and had me on my way again very quickly. All at no cost to me! I am very satisfied with my experience at Deml ford and will be back again next time I buy a car. More