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Dennis Eakin Kia

Killeen, TX

4.7
775 Reviews

5200 E Central Texas Expy

Killeen, TX

76543

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775 Reviews of Dennis Eakin Kia

August 17, 2024

This was by far the worst buying experience that I ever had! Especially, being a repeat customer. More

by melaniemason2003
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Joe Sannicolas, LaShanda Wilson, Marcus Smith, Kenny Bonheim
Aug 20, 2024 -

Dennis Eakin Kia responded

Thank you for sharing your thoughts with us, Melanie. We are disappointed to hear that your recent experience at Dennis Eakin Kia did not meet your expectations, especially as a repeat customer. Your feedback is important to us, and we would like to address your concerns. Please feel free to reach out to us directly so we can discuss this further and work towards a solution. Thank you for your input. Sincerely, The Dennis Eakin Kia Team

August 17, 2024

I did not meet Holly Newberry. I worked with Caitlyn Vernon who was excellent. She was friendly and helpful. I never felt pressure from her. This was probably the easiest car buyin More

by BELLADEZONA
Recommend Dealer
Yes
Employees Worked With
Caitlyn Vernon , Terry Cameron, Marcus Smith
August 16, 2024

Excellent communication. Fast service. Harolyn was quick to grab me a Lyft and kept me updated throughout. Vehicle was ready 7 hours before I expected. More

by andyloveslori2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
August 16, 2024

I bought my first Kia, a Sportage, from Dennis Eakin in 1995. Why a Sportage? Well that's all they sold, because it was the only type of Kia back then. So, I've continued to own multiple Kias over the yea More

by gmcniesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
August 16, 2024

She gave great customer service will definitely call her if I have any questions or concerns More

by lakewill2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
August 16, 2024

Fast friendly service in a timely manner. They kept me well informed with updates. Definitely would refer them to others. More

by ACORN1242003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
August 16, 2024

My service advisor was very helpful, polite, and reliable. She made sure that I knew what was covered in my warranty. More

by lvsimmons4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
August 16, 2024

I felt like the whole time it was up to me to insure my car was fixed. Also, I was never called, I was the one making all the calls from start to finish. I would also text and I would go hours without a re More

by xvx24.tv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Holly Newberry, Terry Cameron, Willard Derowitsch
Aug 19, 2024 -

Dennis Eakin Kia responded

Thank you for sharing your experience with us. We understand how frustrating it can be to feel like you're the one managing communication, and we appreciate your feedback. At Dennis Eakin Kia, we aim to provide a seamless and supportive service throughout your vehicle's repair process. We encourage you to reach out to us directly so we can address your concerns and improve your experience. Your satisfaction is important to us. Sincerely, The Dennis Eakin Kia Team

August 16, 2024

The dealership accommodated all my needs and worked me in to get my oil changed. I appreciate what they have done for me. More

by BOBPRYOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry, Terry Cameron, Chris Curry
August 16, 2024

Harolyn was excellent and made sure the service was completed as soon as possible. They were very busy, but still completed the work in a lot less time than I expected. I'll always use Eakin KIA for a More

by lcates105rc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey, Chris Curry
Sep 30, 2024 -

lcates105rc responded

Great job as always!

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