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Dennis Eakin Kia

Killeen, TX

4.8
776 Reviews

5200 E Central Texas Expy

Killeen, TX

76543

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776 Reviews of Dennis Eakin Kia

August 16, 2024

Harolyn was excellent and made sure the service was completed as soon as possible. They were very busy, but still completed the work in a lot less time than I expected. I'll always use Eakin KIA for a More

by lcates105rc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey, Chris Curry
Sep 30, 2024 -

lcates105rc responded

Great job as always!

August 16, 2024

Kia has very poor customer service, when you call they will keep you on hold or never answer ,Kia here in Killeen is real bad service all around, my car was there 2 months before they replaced my engine , More

by quadejamayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry Cameron, Harolyn Humphrey, Chris Curry, Dom Lamp
Aug 19, 2024 -

Dennis Eakin Kia responded

Thank you for your feedback. We understand your frustration regarding the service you experienced at Dennis Eakin Kia, particularly with your engine replacement and the challenges in communication. We value your input and would like to address your concerns directly. Please reach out to us so we can work towards a resolution. Your satisfaction is important to us, and we strive to improve our services. Sincerely, The Dennis Eakin Kia Team

August 16, 2024

Great service. Able to come in and ask for recalled parts and got them installed in less than a week. More

by tyre1910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry, Terry Cameron, Harolyn Humphrey, Chris Curry, Willard Derowitsch, Dom Lamp
August 16, 2024

Great there's great service great attitude and they are where I will deal for cars from now on More

by nancysigers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry, Terry Cameron, Harolyn Humphrey, Chris Curry, Willard Derowitsch, Dom Lamp
August 16, 2024

Excellent experience throughout the entire process. Harolyn made sure she answered all my questions and kept me updated. More

by shepardkj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
August 16, 2024

Holly and manager Chris have always been great about helping with all of our issues since buying the car. The dealership is garbage. We were ripped off by our finance guy and were sold a car with multip More

by adriannat2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Holly Newberry, Chris Curry
Aug 19, 2024 -

Dennis Eakin Kia responded

Thank you for sharing your experience, Adrianna. We appreciate your feedback regarding Holly and Chris; they strive to provide great customer service at Dennis Eakin Kia. However, we understand your concerns about the issues you've faced with your Sorento and the finance process. Your situation is important to us, and we encourage you to reach out to us directly so we can work towards a resolution. Thank you for your patience, and we hope to improve your experience moving forward. Sincerely, The Dennis Eakin Kia Team

August 16, 2024

Holly is fantastic to work with. She communicates exactly where my vehicle is in the service process and has gone above and beyond to help me. More

by tasia.carpenter23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
August 16, 2024

Roe at the service desk was great and helpful, we will be back for future purchases and service More

by alfred15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROE, Harolyn Humphrey
August 16, 2024

The service was excellent. The people were very friendly and helpful. I will return for future service. More

by ssdoc78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
August 16, 2024

Fast service with courteous staff. Harolyn was very professional and advised me of all services performed on my vehicle. Thanks Kia More

by syrettagreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
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