Up until this past week my experiences with this dealership have been good, especially with the service manager Keith. I'm not so sure that the dealership is to blame, as much as the Suzuki corporation. I had a problem with a seatbelt in my Suzuki - it was ripped straight across and I was very honest about the fact that my dog had been in my car for short periods of time, but I didn't think he had done this, because it was a straight cut with no bite marks. I had purchased the extra warranty on that car with 100,000 mile/7 years bumper to bumper coverage. At first they were not going to cover it, because they felt that either the dog did it or someone cut the seatbelt, which was absurd since I hardly had anyone in my car. Then Suzuki decided to make a good faith effort and said they would replace the seat belt if I would pay for the installation. I felt that was fair enough. Before I got that done, I traded it in at a Nissan dealership and I was upfront with the dealer about the seat belt and that I would get it fixed. Suzuki, however, withdrew their good faith offer when they found out I traded the car in. Instead of paying $140 for the install, I was looking at a $400 repair. I think they had a duty to follow through with what they said they would do - instead they lost a good customer forever. Here is the kicker - Nissan had already finished the transaction with me and had a signed form that I would take care of the seat belt. They had nothing to gain from this, yet they offered to install it for free!
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