Dewey Dodge Chrysler Jeep Ram

I have been a loyal customer of Dewey Dodge, purchasing two brand new vehicles from them over the last few years. In February 2025, I bought my latest truck, and within the first month—with only 1,500 mile two brand new vehicles from them over the last few years. In February 2025, I bought my latest truck, and within the first month—with only 1,500 miles on the odometer—I discovered a manufacturing defect in the seat padding. There is a void in the seat cushion causing visible rippling, making the seat both unsightly and clearly defective for a vehicle I just purchased. Rather than standing behind their product, Dewey Dodge's service department has been dismissive and unhelpful at every turn. While they claim to have filed warranty claims with the manufacturer, they flat-out refuse to connect me with a local warranty representative so I can resolve this directly. To add insult to injury, the manufacturer has deemed this "normal wear and tear"—on a truck with 1,500 miles. My previous vehicle had over 150,000 miles and didn't exhibit this level of seat damage. After repeated requests, the service manager finally inspected the seat but offered absolutely no resolution. When I escalated to the general manager, their solution was to trade in my brand new truck for a different vehicle—essentially asking me to take a financial loss on a defective product they sold me. I've been brushed off repeatedly and treated as though my legitimate concern about a brand new vehicle doesn't matter. This is clearly a manufacturing defect appearing at 1,500 miles, yet I'm being stonewalled instead of supported. The dealership's "solution" is for me to absorb the depreciation hit rather than them fixing or replacing what they sold me defective. For a major purchase like this, I expected at least basic customer service and advocacy from my dealership—especially as a repeat customer who has given them my business twice. Instead, Dewey Dodge has made it abundantly clear that customer loyalty means nothing, and once the sale is complete, you're on your own. They won't advocate for you, they won't connect you with the resources needed to resolve issues, and their idea of customer service is shifting the financial burden back onto you. I strongly advise anyone considering a purchase from Dewey Dodge to think twice. The lack of after-sale support is shocking, and I deeply regret doing business here. Save yourself the frustration and find a dealership that actually values their customers beyond closing the sale. More

I bought a certified preowned grand cherokee on July 8th. On july 17th, my check engine light comes on. After multiple attempts to get it in, I am finally able to get it checked out on July 28th. On July 30t On july 17th, my check engine light comes on. After multiple attempts to get it in, I am finally able to get it checked out on July 28th. On July 30th I am told my car is unsafe to drive due to a software issue. I thought this was odd, so I requested maintenance records on the vehicle. I noticed less than a year before it was getting multiple fuses replaced due to severe mouse damage that was not disclosed to me or carfax and hidden. As well as the multiple oil leaks. I would avoid this dealership as they are HUGE liars and only care about the sale. Oh and they also add an $800 theft protection on without asking, just sneak it into the loan. More

My experience with the use car dealership at Dewey Dodge has been great. Everybody was real pleasing to deal with and organized. Justin was my salesman and the gal in finance was very good to help with ever has been great. Everybody was real pleasing to deal with and organized. Justin was my salesman and the gal in finance was very good to help with everything. Answer all my questions and made the whole transition. Very good. I wanna thank everybody over there More

Service was easy to schedule and work was completed in a timely manner. Service team was also friendly. timely manner. Service team was also friendly. More