I am the President of Modern Mopars of Iowa a local car club. As of late a lot of our members have been complaining about customer service issues, particularly with the service department at Dewey Dodge. I myself have had a few issues this year. To name a few:
1. Bass in 2013 Charger R/T Radio not working. Dewey did a software upgrade to fix. Hasn't really fixed the issue.
2. Brakes squealing constantly. Dewey told me it's high metallic contents in brakes and said they couldn't recreate the issue. Brakes have been squealing under all circumstances (wet, dry, clean, dirty) since I had 16,000 miles. Now sitting at 28,000 miles and still have squealing brakes. Dewey could care less.
3. Dewey washed my car during my last oil change and neglected to tell me their dryers were broken. When I got the car back it had been sitting out in the sun with soap and water residue baked onto it. After having to argue with them, they gave the car a full on detail inside and out. Shouldn't have given it back to me like that in the first place.
4. The door pillar cover (black piece on driver's side door) was peeling. Dewey said they'd replace it under warranty and call me when the part came in. Never called me. Ended up having to call myself and the employee had to go search for it. Part had just been sitting there in their parts department ready to go for days.
5. Ordered a T-Shirt from their parts/merchandise desk. Told me they'd call when it came in. Never received a call. Waited a good few extra days, still no call. Ended up calling and they told me it was discontinued?! Well why'd you even let me order it in the first place then!?
6. My aunt bought a brand new 2013 Avenger from Dewey. They owed me a $150.00 check for recommending her. It took multiple phone calls basically harassing them to finally get the check.
7. They lie about their extended warranties and claim they're not making money on them. When I purchased my 2011 RAM 1500 (truck I had prior to my Charger) they charged me something like $3000 for an extended warranty that in all reality actually costs around $1,000. They charge extra and make a commission. Selling these to people that don't understand how they work, is dishonest and shady.
8. If you don't pay attention to your sales paperwork they will charge you $400.00 for a VIN # Etching. This supposedly etches your VIN # into the glass on your vehicle as some kind of anti theft deterrent. It's not something you have to pay for, but they throw it in in the small print and charge you for it hoping you won't notice. I wouldnt' have if my credit union hadn't of told me and wrote the check for my Charger $400 short to save me the money. It's a shady practice and serves to line their pockets.
9. Met with Teri Saenz on 10/25/2014 and was lied to about fixing another member's car, and she attempted to buy our future business with club discounts. Shameful. I also confronted Ms. Saenz about the poor service a lot of us have been receiving. She actually acknowledged the problem and them proceeded to make excuses for the poor service citing turnover, busyness, and employee's personal problems... So now it's OK to make excuses when your employees treat people like crap.
That's just my own issues that I've had with my 2013 Dodge Charger R/T and Dewey's service. Much to be desired.
Now onto how they've treated my club members.
1. My aunt (a member) bought a brand new 2013 Dodge Avenger from Dewey at my recommendation. Her power steering pump was making noise so she took it in. At first they tried to say that nothing was wrong with it. She had to argue with them to finally get them to fix it and when they got the part they never called her (huge surprise!). She had to call to find out the part had come in and then they took over an hour to give her a shuttle ride. The "new" power steering pump is again making noise, and the steering is loose on her Avenger.
2. My club relations officer took his Chrysler 300 to Dewey's body shop after he was hit in an accident that wasn't his fault. The front of the car was damaged. They allegedly fixed the car and returned it to him. He noticed the car pulls to the right and took it back to Dewey. Dewey claimed at first nothing is wrong with it trying to cover their xxxx. Then when they were confronted again by my club relations officer, and our tech officer who knows his mechanics they were openly rude about how they fixed his car. When our Tech Officer pointed out they did things wrong, and that the strut tower braces in the front of the 300 are out of alignment they tried to cover their tracks by showing him pictures of the work they did. They specifically said they never touched the strut towers and yet their pictures showed they had sanded and primed areas of the car they had said they never touched... Interesting how that works. On top of all that they broke one of his aftermarket headlights and they refuse to replace it. I gave Dewey a bad review on their Facebook page, but gave them an opportunity to rectify the situation. I met and spoke with Teri Saenz the Service Director at Dewey and she told me to my face they would fix Alvin's 300 and make the situation right. This was on Saturday October 25th, 2014. She asked for me to have Alvin call her. Alvin did and they asked him to bring his car in on Monday (Today 10/27/2014). They cornered Alvin in her office and told him that they weren't going to fix his car because the insurance of the woman that hit him wouldn't cover it. Every time we talk to these people they have a new excuse. They were very short with Alvin, and again they're refusing to fix their mistakes. They also gave Alvin excuses about the poor service, the same excuses they gave to me in #9 of the problems I listed above. Alvin has been treated rudely, his headlight broken, and his car improperly repaired and Dewey refuses to own up. They then have the audacity to offer us discounts in a shameful attempt at bribery to keep our business... laughable, and pretty pathetic.
There's more, but honestly I'm sick of typing at this point. Dewey knows what they're doing wrong and they'll do anything, and make any excuse to cover their tracks. Modern Mopars of Iowa will not be associate with Dewey Dodge from here on out, and they won't be receiving my business. I've purchased three new vehicles from Dodge, and two from Dewey. My Aunt purchased a new Avenger on my recommendation. That's three brand new vehicles from me alone. Not to mention I've always had my vehicles serviced at Dewey. No more. I'll drive 20 minutes to go to Granger before I'd ever dream of doing business with these rats.
Dewey treat you better, we DON'T!
I Recommend This Dealer:
Did you find this review helpful?