DiFeo BMW

Reason for Visit: Sales

I recommend this dealer: No

My Review of DiFeo BMW:
It's a circus with clowns for sales people and a crazy general manager running the store as a candy shop. Not the same place it used to be, they change their sales staff as if they were a pair of socks. I went in to look at a 5 series since my lease was comming due. Unfriendly sales staff and management. Especially the clown with the upside down smile MICHAEL ELRICH and George, his manager. When I got a car for my wife a year ago, there were new faces but at least they knew what they were doing and were accomodating. I dont mind paying more for a car when I know I will be taken care of. I refuse to buy a car from these clowns. PS they also have salesman who can't even speak english. I had to repeat myself 4 times before a short clown with a bad suit got someone else to answer me

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Reason for Visit: Service

I recommend this dealer: No

My Review of DiFeo BMW:
I took my car in because there was a noise coming from the front wheel. I wanted it checked out. Two hours later, I was told there was a nail in the tire, and it could not be repaired. I needed a new tire. Also, my two front wheels were bent badly and needed to be changed. All this would cost approximately $1100. I did not believe them so I took my car home. At home, I saw the "nail", which was really a half inch FLAT screw just sitting in the tread. I took it out myself. It had not even penetrated the tire.
Then I took the car to my mechanic, who upon inspection, found NOTHING wrong with the wheels. Finally I went to another dealership, who also confirmed that my wheels were just fine. Difeo just wanted to do all this work, when there was really just the "screw" that was making the noise in the first place.
A year before that, I took my car to Difeo to remove a scratch and to paint the car. I was told not to wash the car for a week. Two weeks later, it still did not look right, so I took it back to DiFeo only to find out that the service writer just lied about the paint job. They only buffed the scratch and never painted it at all, although they did charge me for it.
I have 3 BMW's, which were always serviced at Difeo,but they will NEVER be seen at DiFeo again. They run a DISHONEST service department. They have lost my business forever.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of DiFeo BMW:
We are still in disbelief at the fact that a manager allowed us to walk away from a lease renewal after years of doing business with them. I felt uncomfortable from the moment I walked in. This was not the same place we knew. I remember a time when others would come sooner and greet us as family. What would it take to make a few steps to a customer and show you care? Whatever happened to the old pros of customer service such as Ed Moore and Mohamed? I suppose those who helped to make this dealership what it is, or let's say, what it was when they were there, will not longer come back, and maybe the old customers will not either. Who knows? With competition at a high, how many customers can this dealership afford to lose? Treat the customer with respect and get organized! Prevalent confusion, deficient service, uncaring attitudes. How things have changed! Maybe someone will see the light and retrain some of the staff before the competition sweeps them away. This dealership is definitely not consumer friendly. Stay away.

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Reason for Visit: Service

I recommend this dealer: No

My Review of DiFeo BMW:
Another horrible experience with Difeo. I went in to have my front brakes changes including rotors and they only changed the bad. The rotors were not changed as the rotor edges had the same "lip" as when I brought the car in. New rotors do not have any "lip" on the edges.

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Reason for Visit: Service

I recommend this dealer: No

My Review of DiFeo BMW:
I found that the service writers had lied about when the car would be finished and they never completed what needed to be done. Their response to phone calls was non existant.
I would never return to this dealership, nor would I recommend them. Specifically the service dept.

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Reason for Visit: Service

I recommend this dealer: No

My Review of DiFeo BMW:
brought my car from deifeo in 2003 got a good price, and then after my first oil change service the car went to hell, i started to think that they stip my car for parts and replace with broken parts. after about 2 years i went to another service center and my car has been running good since, i have also thought about taking difeo to court for there sabatage jobs on my car.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of DiFeo BMW:
Just got my '07 X3 last week. Very satisfied with the whole process, including trading in my old vehicle. I'm surprised at the poor reviews on this site, they were very good to me.

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Reason for Visit: Service

I recommend this dealer: No

My Review of DiFeo BMW:
STAY AWAY from the service department; very incompetent (especially CF). I had brought my car in for a diagnosis of the service soon indicator only to receive the car back with the indicator reset I told that was no problem only to see the service indicator light back on the next day. Besides all this hassle, they also dented my car which I did not notice until it was too late, of course.

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Reason for Visit: Service

I recommend this dealer: No

My Review of DiFeo BMW:
I brought my E46 325i to DiFeo, the dealership where I purchased the car, for routine service many times will poor results. Constant complaints about klunking and noise in the front end were met with "Could not duplicate." Stumbling idle, driveability, and CHECK ENGINE light issues could not be fixed despite constant complaints with every trip to the service department. The crappy HVAC system refused to respond to inputs despite two fixes. The last straw was a puddle of oil under my car after an oil change that was covered by the free maintenance plan. I was charged for an oil filter cap o-ring that the previous tech had managed to damage as well as labor to replace it.

JMK fixed all the outstanding issues. Front control arms and bushings were spotted immediately by Difeo without any prompting from me. They also found the defective cam position sensors that caused the drivability problems and a faulty exterior air temp sensor that was screwing up the HVAC.

DiFeo answered phone calls, returned messages, and gave me loaner cars but all that stuff is worthless if thay cannot fix the cars. Their service department represents everything that is wrong with BMW North America.

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Reason for Visit: Service

I recommend this dealer: No

My Review of DiFeo BMW:
If you have hours and days to waste, take your car to DiFeo in Tenafly. It's guaranteed that if you need to have a problem checked and/or fixed, it will take several visits - and several days each visit - to get the problem taken care of. All this trouble and Loaner Cars at NOT easily available. Horrible experience, but at least they "smile" while they waste your time.

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