BMW of Tenafly does not deliver on the reputation of BMW. Charles Carmona (salesman) and Rich Aquino (used cars-sales manager) are the epitome of snake oil salesmen. I purchased a CPO X-3 that I have not been able to drive for a month due to inability to secure proper registrations on the vehicle. I understand that this may have been outside of the realm of BMW and that they are not accountable but the lack of customer service is 100% BMW. There was no contact from my salesman despite numerous calls that my temporary tags were nearing expiration. It was only after I went into the office and into the sales manager's office did BMW have any idea this was about to occur. It is on this visit, I learned my car could not be registered since BMW of Tenafly was awaiting the title to be released. No one informed me about this or had any idea of how long it would take to be rectified.
There was little at best desire to accommodate my inability to legally drive my newly purchased car since the temporary tags expired. I had to demand to be given a car until this was resolved, however, one would expect I would be offered a BMW loaner...NOPE! I was provided a Hyundai---compliments of Enterprise. If I wanted to drive a Hyundai, I would not have conducted business with BMW. Three weeks into hearing "your plates will be in next week" and calling to have my rental car extended each week as they never were on top of this. My patience and frustration had peaked and I was able to have the GM return my call after ranting to a non-used car manager/team member. I attribute my returned call to John Pena-independent of the pre-owned team. John Pena has been the only person I felt understood my frustration and was empathetic. John Pena suggested, BMW make my car payment for the month I was without a car and after speaking with GM, John Maher he concurred. In the future, I will never conduct business at this place and have filed a complaint with Bergen County Consumer Affairs, DMV Consumer complaint, and BBB (although they are not members and have numerous complaints). I wish I had reviewed BBB prior to working with them and hope others will do and take their business somewhere else.
I still struggle to believe this was a legal transaction and that despite my request for BMW to retain the X-3, I was always assured one more week and that because a contract was signed, I had to retain the vehicle and honor my contract.
I Recommend This Dealer:
Charles Carmona, Richard Aquino
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