"BETTER THAN INCREDIBLE"
My daughter totaled her car last Sunday due to black ice and was anxious to get another used car for school and work. We spent days on line and visited 4 dealerships with bad results. We saw a used Audi A4 on the BMW of Tenafly site and decided to check it out even though we live an hour away in Hunterdon County. From the very beginning Onofrino A. at the used car side of the dealership knew my daughter was anxious. Due to the snow storm the day before, the staff at BMW was short handed and things were a little hectic. Onofrino made sure that the vehicle was inspected the very next day (bumping other cars in line so that my daughter could get back to college). He promised that he would personally call me with the results the next day, which he did. Ono then passed us off to Manny F. who set up the paperwork and the deal if the vehicle met our standards. Manny then passed us off to Chris G. who took us to the lot, cleaned six inches of snow and ice off the car and patiently stood in the freezing cold while my daughter took her sweet time looking at the car. After a complete and thorough safety inspection by Perdo V. (BMW of Tenafly will not release any car unless it passes a safety inspection). Pedro inspected every detail even advising that the wiper blades needed to be changed. After receiving the safety report from Ono and Manny I decided to make the deal. We set up a time to pick up the car the next day. I was amazed to find that BMW of Tenafly detailed the car inside and out, had all the registration papers ready and had even changed the oil in the car even though I bought the car "as is". When my wife and I saw the car, I wished I had bought it for myself and not my 19 year old daughter. After signing the papers with Sean, I was out of the dealership in 30-35 minutes. I am 53 years old and have probably purchased or leased 20 cars for me, my wife or my daughter. I have never had such a great experience with a great group of guys that cared about my family, and they didn't even sell me a BMW, but wanted to make sure that we received a quality car at a great price, and that the car almost looked showroom new even though it is ten years old! I have never written a review before, but I will say that Onofrino, Manny, Chris, Pedro and Sean were absolutely amazing to work with. All I can say is thank you gentlemen, you've made a young lady and her parents extremely happy! You have my number call me anytime as a a reference!
I Recommend This Dealer:
Onofrino Altizio, Manny Ferreira, Chris George, Pedro V. (inspected the car) and Sean (did the paperwork)
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