BMW of Tenafly

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Sean (salesman) & Glen (finance)

My Review of BMW of Tenafly:
Great transaction Until it was time to close the deal with the registration fail to do it within 30 day and refuse to provide a 2nd Temporary plate which is allow by NJ DMV, I even send an email with copy of the law an nj dmv website an customer service to confirm this law. I was only giving the option to stop driving until the were able to register the car or keep driving with the expire registration which is Illegal in NJ. I am still waiting for my registration an not able to drive. I will only said be carefull who you deal with and more carefull with BMW of Tenafly.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Bernie and Sales Manager Ms. Nicloe Valentin

My Review of BMW of Tenafly:
I was looking to purchase a CPO 2007 328i/xi first of all they take you to cpo sales area and show you cars with cpo stickers on the windshields, then they tell you they are not cpo you have to pay 2,300.00 to have them certify them for you. Also don't respect customers asking questions like where do live you what kind of car you drive. STAY AWAY FROM THESE CLOWNS!!!!!!!!!!!!!. They let me leave wanting to purchase a vehicle which i saw over a 2300.00 gimmick!!!!!!! I'll take my business elsewhere............folks where is our country heading!!!!!!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: michael elrich, george kildoyle

My Review of BMW of Tenafly:
It's a circus with clowns for sales people and a crazy general manager running the store as a candy shop. Not the same place it used to be, they change their sales staff as if they were a pair of socks. I went in to look at a 5 series since my lease was comming due. Unfriendly sales staff and management. Especially the clown with the upside down smile MICHAEL ELRICH and George, his manager. When I got a car for my wife a year ago, there were new faces but at least they knew what they were doing and were accomodating. I dont mind paying more for a car when I know I will be taken care of. I refuse to buy a car from these clowns. PS they also have salesman who can't even speak english. I had to repeat myself 4 times before a short clown with a bad suit got someone else to answer me

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: guiseppe

My Review of BMW of Tenafly:
I took my car in because there was a noise coming from the front wheel. I wanted it checked out. Two hours later, I was told there was a nail in the tire, and it could not be repaired. I needed a new tire. Also, my two front wheels were bent badly and needed to be changed. All this would cost approximately $1100. I did not believe them so I took my car home. At home, I saw the "nail", which was really a half inch FLAT screw just sitting in the tread. I took it out myself. It had not even penetrated the tire.
Then I took the car to my mechanic, who upon inspection, found NOTHING wrong with the wheels. Finally I went to another dealership, who also confirmed that my wheels were just fine. Difeo just wanted to do all this work, when there was really just the "screw" that was making the noise in the first place.
A year before that, I took my car to Difeo to remove a scratch and to paint the car. I was told not to wash the car for a week. Two weeks later, it still did not look right, so I took it back to DiFeo only to find out that the service writer just lied about the paint job. They only buffed the scratch and never painted it at all, although they did charge me for it.
I have 3 BMW's, which were always serviced at Difeo,but they will NEVER be seen at DiFeo again. They run a DISHONEST service department. They have lost my business forever.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Max and Jamal

My Review of BMW of Tenafly:
We are still in disbelief at the fact that a manager allowed us to walk away from a lease renewal after years of doing business with them. I felt uncomfortable from the moment I walked in. This was not the same place we knew. I remember a time when others would come sooner and greet us as family. What would it take to make a few steps to a customer and show you care? Whatever happened to the old pros of customer service such as Ed Moore and Mohamed? I suppose those who helped to make this dealership what it is, or let's say, what it was when they were there, will not longer come back, and maybe the old customers will not either. Who knows? With competition at a high, how many customers can this dealership afford to lose? Treat the customer with respect and get organized! Prevalent confusion, deficient service, uncaring attitudes. How things have changed! Maybe someone will see the light and retrain some of the staff before the competition sweeps them away. This dealership is definitely not consumer friendly. Stay away.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Chuck Fitter

My Review of BMW of Tenafly:
Another horrible experience with Difeo. I went in to have my front brakes changes including rotors and they only changed the bad. The rotors were not changed as the rotor edges had the same "lip" as when I brought the car in. New rotors do not have any "lip" on the edges.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With:

My Review of BMW of Tenafly:
I found that the service writers had lied about when the car would be finished and they never completed what needed to be done. Their response to phone calls was non existant.
I would never return to this dealership, nor would I recommend them. Specifically the service dept.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: entire service department

My Review of BMW of Tenafly:
brought my car from deifeo in 2003 got a good price, and then after my first oil change service the car went to hell, i started to think that they stip my car for parts and replace with broken parts. after about 2 years i went to another service center and my car has been running good since, i have also thought about taking difeo to court for there sabatage jobs on my car.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Roland

My Review of BMW of Tenafly:
Just got my '07 X3 last week. Very satisfied with the whole process, including trading in my old vehicle. I'm surprised at the poor reviews on this site, they were very good to me.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Chuck Fitter

My Review of BMW of Tenafly:
STAY AWAY from the service department; very incompetent (especially CF). I had brought my car in for a diagnosis of the service soon indicator only to receive the car back with the indicator reset I told that was no problem only to see the service indicator light back on the next day. Besides all this hassle, they also dented my car which I did not notice until it was too late, of course.

Share on Facebook

Was this review helpful to you? Yes | No