Diamond Buick GMC of Alexandria

Diamond Buick GMC of Alexandria responded

Diamond Buick GMC Alexandria, Minnesota Hi Karrie - We'd genuinely like the chance to make this right and show you the level of service we strive for. Please reach out to our General Manager at your convenience—he'd personally appreciate hearing more details from you and would be happy to discuss how we can welcome you back properly, as per our mission. Thank you again for taking the time to share details with us. We hope to hear from you. Tobin, General Manager tobin@diamondbuickgmc.com

Diamond Buick GMC of Alexandria responded

At Diamond Buick GMC, we are upfront and transparent in the way we conduct business. We are a family-owned and operated dealership, and we work hard to provide a fair and respectful experience for every customer. In this situation, the expectations for the transaction continued to change. Those expectations did not align with our standards or processes. Because of that, management made the decision to refund the deposit and discontinue the sale. We stand behind our team and how the matter was handled. We wish you the very best in your continued vehicle search.

mrasgreen responded

Your claim that my “expectations continued to change” is simply not accurate. My expectations were clear and consistent from the beginning: honor the agreed-upon numbers and treat me with basic professionalism. Here are the facts: • I agreed to the selling price. • I had my own financing secured, and later accepted the dealership’s approval to streamline things. • The only point of discussion was the added fees, which were not disclosed upfront. I asked for clarification — nothing more, nothing less. • At no point did I back out of the deal or change terms. In contrast, the dealership: • Spoke to me in an unprofessional and dismissive manner, including telling me “it is what it is” when I asked about fees. • Told me “I have six other people in front of me” and suggested I was an inconvenience for asking normal questions. • Stated there was no one above him to elevate concerns — which I later learned was untrue. • Refunded my deposit without informing me, effectively canceling the deal on your end. • Sent an adverse action notice confirming I was approved, yet still refused to sell me the vehicle. Nothing about my expectations changed. The dealership chose to end the sale because I asked for clarification on fees — something any customer is entitled to do. I am posting this to ensure future buyers understand what actually happened, since the dealership’s response misrepresents the situation.

Diamond Buick GMC of Alexandria responded

Thank you so much for the glowing recommendation! We’re absolutely thrilled to hear you had a fantastic experience with Jasen and the whole Diamond Buick GMC of Alexandria team! Making our customers feel welcomed and well taken care of is what we’re all about, and your kind words mean the world to us. We’re already looking forward to your next visit – welcome to the Diamond family, and thank you for choosing us!

Diamond Buick GMC of Alexandria responded

Thank you so much for your wonderful 5-star review! We're absolutely thrilled to hear that you felt the warm welcome, noticed the cleanliness, and enjoyed the energy and attentiveness from the entire team. It means the world to us that every staff member made you feel acknowledged – that's exactly the vibe we strive for! We can't wait to welcome you back soon for another great experience!

Diamond Buick GMC of Alexandria responded

Thank you so much for taking the time to share your positive experience! We are thrilled to hear that Molly was great to work with and truly went the extra mile for you. We believe those personal touches, like making sure the vehicle is spotless before a test drive, are what set our service apart. We will be sure to pass along your kind words to Molly!

Diamond Buick GMC of Alexandria responded

Thank you so much for taking the time to share your experience! We are thrilled to hear that Jack was great to work with and made your buying process so smooth and enjoyable. Jack truly embodies our commitment to service, and we are especially proud that he stepped in to personally assist the shop team to ensure your accessories were added and your vehicle was ready for pick up as quickly as possible. That dedication to keeping you in the loop and making things right is what the Diamond Team is all about! We appreciate your business and hope you love your new vehicle!

Diamond Buick GMC of Alexandria responded

Thank you so much for the fantastic review! We are delighted to hear that you found Diamond Buick GMC of Alexandria an awesome dealership to work with. It's our goal to ensure every customer feels heard, so your compliment about us being "very attentive to our wants" is especially meaningful to our entire team. We strive to make the buying process seamless, focused entirely on your needs. We appreciate your business and hope you are thoroughly enjoying your new vehicle!

Diamond Buick GMC of Alexandria responded

Thank you very much for sharing your high praise for Jasen! We are delighted to hear that he provided an excellent experience throughout your entire truck buying process. Jasen is a core part of our team, and his dedication to ensuring a smooth, seamless, and positive customer journey from your first inquiry to the final handshake is something we pride ourselves on. We sincerely appreciate your strong recommendation and thank you for choosing Diamond Buick GMC! Enjoy your new truck!

Diamond Buick GMC of Alexandria responded

Thank you for your excellent review of your recent purchase experience! We are so glad to hear that you were completely satisfied with how Tim managed your transaction. It is our top priority to ensure our customers feel fully supported and informed, and we appreciate you recognizing his dedication to prompt communication and ensuring the entire process was seamless for you. We will certainly pass along your wonderful feedback to Tim! Enjoy the road ahead!

Diamond Buick GMC of Alexandria responded

We sincerely appreciate this great review! It's wonderful to know you found our staff friendly and that we could quickly resolve the issue you noted with the steering wheel. We always strive for a smooth process, so we're thankful for your understanding regarding the time the paperwork took. We'll be sure to pass along your kind words to Tim for his helpful run-through of the truck. Congratulations on your new purchase; we hope you enjoy the perfect blend of comfort and simplicity!