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Diamond Hills Auto Group - Service Center

Banning, CA

4.2
273 Reviews

273 Reviews of Diamond Hills Auto Group - Service Center

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May 31, 2024

Customer service were very helpful and nice during the process and did a great job. More

by Jwar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby McGargill
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Helpful
May 29, 2024

everything went great no complaints. and i even got Sirius XM radio free for three months More

by STEVE_DURO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Cabral
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Diamond Chevrolet Buick GMC responded

Thank you for the positive feedback, Steve! I'm delighted to hear that everything went great during your visit to Diamond Chevrolet Buick GMC. I appreciate your support and hope to see you again soon! Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

Helpful
May 26, 2024

It started our rough on the initiating call and the person was not too helpful at all. But when my husband actually got the truck started and went there, he then spoke to the people he was used to seei More

by JANINE3
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Didn't get the names.
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May 29, 2024 -

Diamond Chevrolet Buick GMC responded

Thank you for sharing your experience, Janine! We appreciate your feedback and are glad to hear that despite the rough start, your husband received good service once he arrived at Diamond Chevrolet Buick GMC. We're happy we could quickly replace the battery for you. If you ever need anything in the future, feel free to reach out to us. We look forward to seeing you again! Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

Helpful
May 26, 2024

Took forever to respond and hard to get ahold of. Vehicle was there for more than a month and we didn’t get a rental. More

by vickyg644
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ahmad Zamir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zlatan Pleh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Maraj
1.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Cabral
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Diamond Chevrolet Buick GMC responded

Thank you for sharing your feedback, Vicky. We are disappointed to hear about the challenges you faced with us. Your experience does not reflect the high standard of service we strive to provide. Please reach out to me directly so we can discuss your experience in further and work towards a resolution. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

Helpful
May 25, 2024

Best service Shelby helped me he is a great guy appreciate the shuttle service for going home . More

by kunalgautam28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Zamir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zlatan Pleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Maraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Cabral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Diamond Chevrolet Buick GMC responded

Thank you for the kind words! I'm thrilled to hear that Shelby provided you with excellent service and that you appreciated our shuttle service. I look forward to serving you again in the future. Drive safely! Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

Helpful
May 25, 2024

I have been a customer since 1993, and I have been satisfied overall, including purchasing several trucks and cars. More

by frh62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't recall names.
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May 28, 2024 -

Diamond Chevrolet Buick GMC responded

Thank you for being a valued customer since 1993! I appreciate your loyalty and trust in Diamond Chevrolet Buick GMC. It's wonderful to hear how satisfied you've been with your vehicle purchases over the years. I look forward to continuing to provide you with excellent service for many more years to come! Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

Helpful
May 25, 2024

Service Agent was great, got me in an out and lounge was great, could not have asked for any better service. Thank you More

by vmodulus
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the service agents name, I forgot.
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May 28, 2024 -

Diamond Chevrolet Buick GMC responded

Thank you for the kind words! I'm thrilled to hear that you had a pleasant experience with our Service Agent and enjoyed our lounge facilities. Your satisfaction is our top priority, and I appreciate your support. Please don't hesitate to reach out if you need anything in the future. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

Helpful
May 25, 2024

It was ok, but I bought a pick up truck and you keep sending me coupons for .....this time $79.99. You have always honored that coupon. This time you charged an extra $20. for 2 qts. of oil. That do More

by WMISPAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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May 28, 2024 -

Diamond Chevrolet Buick GMC responded

Thank you for your feedback. I appreciate your continued support and loyalty. I value your business and would like to discuss your concerns further. Please reach out to me so I can address this issue and ensure your satisfaction. Thank you. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

Helpful
May 23, 2024

Very good service especially Shelly and the driver. Accurate in time and very satisfied.Quality service More

by FERDZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly service department
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May 24, 2024 -

Diamond Chevrolet Buick GMC responded

Thank you for the 5-star review! We are delighted to hear that you had a fantastic experience with our team, especially with Shelly and the driver. We strive to provide quality service and it's great to know that you were satisfied. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

Helpful
May 23, 2024

Shelby was a terrible service advisor. Won't be going back to Diamond after buying and servicing my vehicle. Don't feel valued. Spent almost 3 hours for an oil change and an alignment - wa More

by Patrick Flaherty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelby
Report | Print
May 24, 2024 -

Diamond Chevrolet Buick GMC responded

Thank you for sharing your experience, Patrick. Your feedback is important to me, and I want to make things right. Please reach out to me at Diamond Chevrolet Buick GMC so I can address your concerns and work towards a resolution. I value your business and want to ensure you have a positive experience with us. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

May 25, 2024 -

Patrick Flaherty responded

Aman, I sent you an email privately, yet to hear back. Is this one of those "We want to resolve the issue" attempts so you look concerned publicly but in essence, never intended to present a resolution?

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